Whats the worst support you've ever dealt with?

[KWelz]

22 hours ago, KE2012 said:

XSPC their tech guys could barely speak any English and I don't think they could read it either.  Then after one or two emails they refused to respond to any other email from my normal email adress....  Or the one I used after that to re-establish communication.

 

I Hope they enjoyed my complaint to  Trading Standards.  

I would have to second this one.   I had a pump go bad and XSPC support was non existent.   I was able to contact the retailer and they acted as a middle man and got it fixed.  But it should never have needed to go to that level.  

 

[EmaryTheComputerWhiz]

Dude, Amazon has some of the worst support. I can barely understand any of their operators

[arnavvr]

On 2/3/2016 at 3:08 PM, Syntaxvgm said:

ASUS

 

ASUS as well.

[Syntaxvgm]

Just now, arnavvr said:

ASUS as well.

ASUS

[arnavvr]

@SyntaxvgmI have had a dead board as well as @TheGamingBarrel.  @KingCry had to RMA his Sabertooth 4 times... 

[Syntaxvgm]

2 minutes ago, arnavvr said:

@SyntaxvgmI have had a dead board as well as @TheGamingBarrel.  @KingCry had to RMA his Sabertooth 4 times... 

surprised they didn't take plies, break the corner of the motherboard, and claim it was broken in shipping. BECAUSE THEY DID THAT FOR A TIME MANY MOONS AGO

(People noticed plier marks)

[arnavvr]

Just now, Syntaxvgm said:

surprised they didn't take plies, break the corner of the motherboard, and claim it was broken in shipping. BECAUSE THEY DID THAT FOR A TIME 

They put a big scratch in my motherboard, and claimed it as "user damage". ASUS has no warranty.

[Syntaxvgm]

Just now, arnavvr said:

They put a big scratch in my motherboard, and claimed it as "user damage". ASUS has no warranty.

I don't know how the service is these days, but it used to be great hardware -the shittiest RMA service, but since their hardware was good, not many people had to try it therefore it didn't blow up in their face often. 

[EarthboundHero]

On 2/3/2016 at 3:03 PM, QueenDemetria said:

Asus, soon to be Microsoft.

I got really confused for a second. I thought Microsoft bought ASUS. 

[Headshot_]

Steam! (duh)

that and Apple.

I spoke to an actual person from Apple but we kept going around in circles (bootcamp drivers refused to download). 

[Deusrex]

Quest DSL, four months 16 tech visits, and it was a network network circuit issue that one of their Network Engineers had to fix.

[SteveGrabowski0]

Years ago I rode a Greyhound bus between Texas and California since it was to a really remote part of CA with no air service anywhere nearby. We were all going to make a connection in this fucked up West Texas town, and when we get there the guy working the counter at this tiny ass station tells us there are six spots on the bus all 30 or so of us were scheduled to transfer to. So people are going to have to wait outside in this fucked up neighborhood of this ghetto ass station until 1AM for another bus since it was 6PM and the station was about to close. Everyone is just shouting at this guy and he's giving it right back to them, because it's not his fault that Greyhound is a shitty company. Oh well, I talked to him respectfully and got one of those 6 spots while all the yelling dumbasses got to sit outside until 1AM.

[Raudi_]

38 minutes ago, Syntaxvgm said:

ASUS

4 RMA's later almost a full year with out a properly working board I finally had my first Intel system up and running with the sabertooth, now I'm back on asus with my daily system cause I apparently didn't learn enough. 

[JevCWatson]

On 3/2/2016 at 7:06 AM, DildorTheDecent said:

Steam of course ( ͡° ͜ʖ ͡°)

Agreed

[theanimun]

Nexon America, they are infamous for flat out not responding for months on end to a customer support ticket.

 

As for microsoft, as long as you try to fix it yourself first, they are decent, but not the best -- still waiting for a response back on a windows store error

[+Puma+]

Fortunately, I have never had any problems with customer support or really had to deal with them. Although, I really like Asus products and whenever I build a new PC, I use one of their boards, and half the time one of their Graphics Cards, as well as their monitors and phones. It'll be horrific when something does go wrong, and I have to deal with them.

[Rohith_Kumar_Sp]

Uplay.. they had my account banned coz my name had "Kum" in it.  and i was on that support ticket for 3 years before i contacted some one on FB, a community manager of uplay to get that fixed. 
 

 

Trust me, i opened that ticket on 2013

[minibois]

Hmm, can't really think of anything. Never had the need for much support, but when I had it went pretty good.

Couple years back my motherboard died and because it was in the warranty of the story where I bought my PC (not a pre built, but assembled by them so yeah) they just dealt with the RMA and I had my PC working a month or so later, had all my data still (one month was not bad since I was on vacation for about 3 weeks of that period).

 

Contacted Nintendo support over Club Nintendo which went down constantly the last couple of days it was active and they replied quickly and knew their stuff.

Other than that never really contacted support. (well, once for a plugin for a game engine and the person who replied was professional and knew his stuff so nothing to complain there )

9 minutes ago, Rohith_Kumar_Sp said:

-snip-

You had some issues with Rockstar too right? 

[FunkyFeatures]

Not a tech support, but I was having serious issues with Tom Clancy's Splinter Cell Blacklist through Uplay. Ubisoft support seems to have been robots, or workers with "default" answers. We were going around in a circle of their answer pool, I noticed the pattern and replied "Are you a robot?". It replied "Try portforwarding these ports". So yea... I am pretty sceptical about any Ubisoft game from now on. I barely dared to pick up Far Cry 3 for €6.99 but it seemed like the community had no issues luckily I hadn't had issues either. "The Crew" is messed up too. Certain parts of the map don't load. You get sucked into them and have to restart the game unless you press the "back on track" button, but I haven't dared to contact their robots... they'll most likely tell me how to use lube when they fuck me over and over again rather than actually help.

 

Multiple times I've considered boycotting EA/Origin, but Uplay beats everyone in terms of unoptimized games, launchers and worst of all the support. I'd love to get Rainbow Six Siege, but Uplay gets in the way. If it hadn't been for Ubisoft, I would've preordered R6S and The Division by now. Ubisoft is quite honestly the retarded child of console gaming trying to PC as hard as it can. No offense to console gamers, but bad ports are bad ports.

*mad

[Rohith_Kumar_Sp]

Just now, Minibois said:

You had some issues with Rockstar too right? 

they just banned me twice for no reason, i know people always say that when they use hacks, but i legit didn't harm a single fuck in that game, all i did was play with friends and doing stunts, i'm not even compensative. 

[DebatED Nothing]

On 2/4/2016 at 11:21 AM, DerakDerantick said:

PayPal.

I sold some virtual items in exchange for US Dollars, and the buyer requested a chargeback because he supposedly never got the items. 

He did get the items. I had several pieces of evidence for that, including trade-history on Steam, chatlogs and screenshots.

 

PayPal sided with him, refunded his money out of my wallet despite the proof and I never got my items back.

I sent in a ticket saying how utterly unacceptable that is, and I was essentially told to just shut up and deal with it.

I also looked up his trading history, and supposedly he did this to a lot of people. PayPal is blind, or willingly ignorant.

- Guess who's not using PayPal anymore.

Should have just sold them on the market instead of breaking the steam EULA and doing dodgy trading with people likely to scam you.

[thechez99]

During their almost national blackout on Tuesday this week,  I experienced the worst and practically non existent customer support of BT. Being a BT Business Customer, you pay a little bit extra so that when something does go wrong, you get a higher priority to get it fixed, I did not experience this. When we rang the "Service Outages and Technical Faults" helpline, I was greeted with one full minute of beeping and then was greeted with the warmest of welcomes from a recorded message which said, and I quote, 'Please Hang Up'.

I don't mind to the fact that they must've been pretty busy - half the UK was offline! But the fact that all we got was that, and we pay extra for that - I'm not best pleased about that.

[AlTech]

On ‎2‎/‎3‎/‎2016 at 6:58 AM, nithiiyan said:

As the computer people we are, we have pretty much all at some point and time in our lives had to deal with customer support. Whats the worst support you've experienced with any tech company?

 

mine was best-buy with my old iPod 4, broken screen. they said they would "take it in" to see if they would charge me to fix it, to which they kept in the back for a grand total of about a months time. later, i get a call saying they would charge me $140 CAD to fix it. To that generous offer, I completely said they were crazy and declined (A brand new one would have been only $200 dollars mind you). I get a call back a week later saying that they fixed my iPod and they would like me to come in and pay for it, so i came and i told them that i had specifically said NOT to fix it, where they decided I was lying so I should simply pay up now. calls are recorded fro quality and training purposes right? well check the recordings. No-can-do they said, call the repair depot and ask them. after hours on the phone and another week of waiting with no response, i went back and re-explained the problem, where they said that they would take half-off the price. ridiculous still, but being tired as i was and just wanting my iPod back to get back to listening, i ponied up and paid. when i take the ipod out of the clearly super protective zip-loc bag they gave it to me in, i had come to relized that the screen they provided on the new iPod was defective and had very noticeable off-colors on the screen. so i went back into the store, yelled at the manager througha ll the hardship i went through, and with that, i got myselfa refund. happy ending? maybe. worth my time? absolutely not. 

 

What are your craziest support stories?

Logitech support. The best I've received was from Microsoft cos those guys are nice people

[Guest]

On 2/3/2016 at 6:08 PM, verydogesuchwow said:

Not a tech company, but practically any airline..

United and Southwest especially

(Heard Air Canada should get an honorable mention as well)

The one time I flew Virgin Airlines...

 

Was f*ckin' awesome.

[arout77]

OCZ is borderline criminal. Ever since my last encounter with their "support" over three Vector SSD's that all bricked within 6 weeks or less of ownership, and the hell they put me through in order to make things right, I have absolutely refused to ever buy any OCZ product ever again.

 

On the bright side, it allowed me to experience firsthand what all the hype about the Samsung SSDs were all about. Never looked back since. In fact, I don't even seriously consider an SSD if it is not Samsung's.