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My Experience with Logitech Support

kameshss
By kameshss
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Hi there,

 

             I bought a Logitech G400s this february for $15. A week ago, it's DPI increase button was little mushy and had to press harder to increase the DPI. So created RMA at the Logitech Support center. They asked me the the mouse for replacement. So I gave it to them. Then I asked them to give me the replacement as soon as possible. Next day I received the call from their support regarding the G400s was not in stock and I have to wait for 1 week to get the replacement unit. And also they told me that You can get the G402 if you don't want to wait as it's newer mouse and ready in stock. Then I'm be like "heck yeah". Happily went to their support center today and got the G402. WHAAW, a freeeeee UPGRADE! :) They are really nice enough to give me this. Now really enjoying with this G402 mouse! I totally love it now!!! :D

 

So how many of you had this kind of experience, like with any other brands?

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EVGA gave my cousin a 970 over a 960 because I had issues with 2 RMAs.

 

 

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EVGA gave my cousin a 970 over a 960 because I had issues with 2 RMAs.

That's a huge upgrade! :)

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Holy crap isn't that a significant upgrade? they're £40 on amazon currently. 

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Is why i am on my G302, i know if it hit's the bucket, Logitech have my ass.

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That's a huge upgrade! :)

My cousin didn't seem so thrilled at the time until I told,him to look at benchmarks xD

 

 

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Holy crap isn't that a significant upgrade? they're £40 on amazon currently. 

Yeah! :) The ergonomics is really different. It's so comfortable in my hand! 

Intel Core i3 2100 @ 3.10GHz - Intel Stock Cooler - Zotac Geforce GT 610 2GB Synergy Edition

Intel DH61WW - Corsair® Value Select 4GBx1 DDR3 1600 MHz - Antec BP-300P PSU

WD Green 1TB - Seagate 2.5" HDD 1TB - Seagate Barracuda 500GB - Antec X1 E.

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Yeah! :) The ergonomics is really different. It's so comfortable in my hand! 

Yeah, logitech make great mice, I have a g500 some say that the sensor in it has some smoothing problems but I've noticed no issues personally perhaps my was just a later batch. Does the mouse have a endless scroll wheel click button? That's my favourite feature of my logitech mouse. 

CPU: Intel 3570 GPUs: Nvidia GTX 660Ti Case: Fractal design Define R4  Storage: 1TB WD Caviar Black & 240GB Hyper X 3k SSD Sound: Custom One Pros Keyboard: Ducky Shine 4 Mouse: Logitech G500

 

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I'm currently waiting for my RM650i to arrive from corsair, to replace my RM650. Although UPS forgot to attach the RMA number to the package so they'll probably charge me for it...

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I called about support for my G27 and i gave them my serial number and they just hung up and i tired to call them back soo many times and yet i get no answer.

Join da discord 

 

Spoiler

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#locked(ง ͠° ͟ل͜ ͡°)ง

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Nearly 70% of my peripherals are Logitech

And one of the reasons is the support

I dropped my mice a couple of times already

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I called about support for my G27 and i gave them my serial number and they just hung up and i tired to call them back soo many times and yet i get no answer.

You don't have any WALK-IN support center in your place?

Intel Core i3 2100 @ 3.10GHz - Intel Stock Cooler - Zotac Geforce GT 610 2GB Synergy Edition

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You don't have any WALK-IN support center in your place?

No. There might be one in D.C.

Join da discord 

 

Spoiler

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No. There might be one in D.C.

Just 40 miles from your place, yeah? 

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Just 40 miles from your place, yeah? 

Not worth it. 

Join da discord 

 

Spoiler

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Not worth it. 

:o  :o  :o

 

That's about $280. 

Intel Core i3 2100 @ 3.10GHz - Intel Stock Cooler - Zotac Geforce GT 610 2GB Synergy Edition

Intel DH61WW - Corsair® Value Select 4GBx1 DDR3 1600 MHz - Antec BP-300P PSU

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Nearly 70% of my peripherals are Logitech

And one of the reasons is the support

I dropped my mice a couple of times already

 

Yeah, Logitech stuff is awesome. I have been using their EX-100 keyboard and mouse for probably 7 years. The middle button just went out on my mouse a couple of weeks ago, but can't complain about 7 years of usage. I just replaced it with the G602. And then I have had their Z-2300 powered speaker system since 2006. I was blown away to get something with that good of bass for I think $120.

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Logitech stuff are usually on the expensive side, and their driver/software isn't really good. But darn they warranty is superb. It used to be even better, you didn't have to ship anything back before. You just gave some number of the mouse/keyboard, and they went with the manufacture production time frame, and if it's pass that, with the hidden grace period, they ask you to e-mail or fax the bill, and that is all. But as you can imagine, people were taking advantage of this, getting a second mouse for free that way. So now Logitech started to ask for the product back.

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Logitech stuff are usually on the expensive side, and their driver/software isn't really good. But darn they warranty is superb. It used to be even better, you didn't have to ship anything back before. You just gave some number of the mouse/keyboard, and they went with the manufacture production time frame, and if it's pass that, with the hidden grace period, they ask you to e-mail or fax the bill, and that is all. But as you can imagine, people were taking advantage of this, getting a second mouse for free that way. So now Logitech started to ask for the product back.

I RMAd my K200 keyboard without giving them the older one. They didn't ask for one. It was last year though. Now they actually asked for the G400s.

Intel Core i3 2100 @ 3.10GHz - Intel Stock Cooler - Zotac Geforce GT 610 2GB Synergy Edition

Intel DH61WW - Corsair® Value Select 4GBx1 DDR3 1600 MHz - Antec BP-300P PSU

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Corsair did the same thing to me about... two years ago or so

 

had a K90 that completely stopped working 6 months after purchase

 

was a bit pissed since it was the 3rd thing that broke from them in a two years period

 

they sent me a k95 back without even asking if I wanted it... fine by me !

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Logitechs support is awesome. 2 painless rmas with them

CPU: I7 4790K(4.6@1.252v)                               Case: Fractal Design Define R5 Windowed(Black)           Cooler: CM 212 EVO + NF F12 iPPC

RAM: HyperX Fury 1600MHZ CL10 2x4GB      Storage: Samsung 850 EVO(250GB) + WD Red(2TB)      PSU: Corsair RM750 (and no, it hasn't blown up!)

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Logitech stuff are usually on the expensive side, and their driver/software isn't really good. But darn they warranty is superb. It used to be even better, you didn't have to ship anything back before. You just gave some number of the mouse/keyboard, and they went with the manufacture production time frame, and if it's pass that, with the hidden grace period, they ask you to e-mail or fax the bill, and that is all. But as you can imagine, people were taking advantage of this, getting a second mouse for free that way. So now Logitech started to ask for the product back.

I didnt have to ship them my broken mouse a month ago :P

CPU: I7 4790K(4.6@1.252v)                               Case: Fractal Design Define R5 Windowed(Black)           Cooler: CM 212 EVO + NF F12 iPPC

RAM: HyperX Fury 1600MHZ CL10 2x4GB      Storage: Samsung 850 EVO(250GB) + WD Red(2TB)      PSU: Corsair RM750 (and no, it hasn't blown up!)

MoBo: Asus Maximus VII Ranger                      Graphics: MSI GTX 970 TwinFrozr (1494MHZ Core)       OS: Windows 10 Enterprise

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hey sent me a k95 back without even asking if I wanted it... fine by me !

 

Same here, though it was an M95 in my case. The K90/M90 is out of production, as far as I know, so the K95 and M95 are what they have on hand.

 

A friend of mine had an older Logitech gaming mouse (G400S, I think?) that just lost it's right micro-switch mere weeks before its warranty would end. They offered her a G502! The worst part is she's unhappy because she's worried it won't fit her hand.  <_<

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