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Is this normal for EA?

Syntaxvgm
By Syntaxvgm
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I see this kind of stuff ALL OF THE TIME.
This is just the last one I saw, on the PCMR subreddit.

https://imgur.com/gallery/d19xUrS

d19xUrS.png

Is this really typical EA support? I mean I see it WAY to much, at least a few examples a day. 

muh specs 

Gaming and HTPC (reparations)- ASUS 1080, MSI X99A SLI Plus, 5820k- 4.5GHz @ 1.25v, asetek based 360mm AIO, RM 1000x, 16GB memory, 750D with front USB 2.0 replaced with 3.0  ports, 2 250GB 850 EVOs in Raid 0 (why not, only has games on it), some hard drives

Screens- Acer preditor XB241H (1080p, 144Hz Gsync), LG 1080p ultrawide, (all mounted) directly wired to TV in other room

Stuff- k70 with reds, steel series rival, g13, full desk covering mouse mat

All parts black

Workstation(desk)- 3770k, 970 reference, 16GB of some crucial memory, a motherboard of some kind I don't remember, Micomsoft SC-512N1-L/DVI, CM Storm Trooper (It's got a handle, can you handle that?), 240mm Asetek based AIO, Crucial M550 256GB (upgrade soon), some hard drives, disc drives, and hot swap bays

Screens- 3  ASUS VN248H-P IPS 1080p screens mounted on a stand, some old tv on the wall above it. 

Stuff- Epicgear defiant (solderless swappable switches), g600, moutned mic and other stuff. 

Laptop docking area- 2 1440p korean monitors mounted, one AHVA matte, one samsung PLS gloss (very annoying, yes). Trashy Razer blackwidow chroma...I mean like the J key doesn't click anymore. I got a model M i use on it to, but its time for a new keyboard. Some edgy Utechsmart mouse similar to g600. Hooked to laptop dock for both of my dell precision laptops. (not only docking area)

Shelf- i7-2600 non-k (has vt-d), 380t, some ASUS sandy itx board, intel quad nic. Currently hosts shared files, setting up as pfsense box in VM. Also acts as spare gaming PC with a 580 or whatever someone brings. Hooked into laptop dock area via usb switch

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Did you see this while scrolling through Imgur? Haha.

 

Didn't see your text above the picture. Nevermind.

 

I did however, see it on Imgur before I noticed it on /r/pcmasterrace. I think this is just one of a cases like this if it's a real conversation.

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Come forth EA support evangelists, tell me more about how Steam support sucks.

 

 

I do fold that I've seen more horror stories from Valve, a lot more, this isn't a horror story more than a case of encountering an unhelpful rep.

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Did you see this while scrolling through Imgur? Haha.

No Pc master race on reddit. this is jus thte most recent one. I see them all of the time on various subreddits. 

muh specs 

Gaming and HTPC (reparations)- ASUS 1080, MSI X99A SLI Plus, 5820k- 4.5GHz @ 1.25v, asetek based 360mm AIO, RM 1000x, 16GB memory, 750D with front USB 2.0 replaced with 3.0  ports, 2 250GB 850 EVOs in Raid 0 (why not, only has games on it), some hard drives

Screens- Acer preditor XB241H (1080p, 144Hz Gsync), LG 1080p ultrawide, (all mounted) directly wired to TV in other room

Stuff- k70 with reds, steel series rival, g13, full desk covering mouse mat

All parts black

Workstation(desk)- 3770k, 970 reference, 16GB of some crucial memory, a motherboard of some kind I don't remember, Micomsoft SC-512N1-L/DVI, CM Storm Trooper (It's got a handle, can you handle that?), 240mm Asetek based AIO, Crucial M550 256GB (upgrade soon), some hard drives, disc drives, and hot swap bays

Screens- 3  ASUS VN248H-P IPS 1080p screens mounted on a stand, some old tv on the wall above it. 

Stuff- Epicgear defiant (solderless swappable switches), g600, moutned mic and other stuff. 

Laptop docking area- 2 1440p korean monitors mounted, one AHVA matte, one samsung PLS gloss (very annoying, yes). Trashy Razer blackwidow chroma...I mean like the J key doesn't click anymore. I got a model M i use on it to, but its time for a new keyboard. Some edgy Utechsmart mouse similar to g600. Hooked to laptop dock for both of my dell precision laptops. (not only docking area)

Shelf- i7-2600 non-k (has vt-d), 380t, some ASUS sandy itx board, intel quad nic. Currently hosts shared files, setting up as pfsense box in VM. Also acts as spare gaming PC with a 580 or whatever someone brings. Hooked into laptop dock area via usb switch

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I see this kind of stuff ALL OF THE TIME.

This is just the last one I saw, on the PCMR subreddit.

https://imgur.com/gallery/d19xUrS

 

Is this really typical EA support? I mean I see it WAY to much, at least a few examples a day. 

Please contact us in 4-6 hours.

My Rig :  Case: Cooler Master HAF X ,Motherboard: Gigabyte Z87X-UD3H,PSU: Seasonic SS-750KM3,Processor: Core I7 4770k (overclocked 4.7ghz),Cooler: Corsair H100i, GPU: EVGA GTX 780 with acx cooler, RAM: G.Skill Ripjaws 16gb DDR3 1600 (overclocked to 2000mhz), HDDS  Samsung 840 EVO 250 gb SSD , Western digital  2tb 7200 rpm 64mb cache, Old 1tb laptop drive I had , 320gb for os backup daily, 80gb external for weekly backups,Drives 2x Lg Blu Ray burner WH16MS40,MISC: Tp-Link dual band wireless card, Logitech g510s, Razer Deathadder 2013, Acer G236HLBbd 23" monitor, Old tv I had 23" for secondary monitor, old 32" samsung tv third monitor

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  • Author

Please contact us in 4-6 hours.

I like how it went from 4-5 to 5-6

muh specs 

Gaming and HTPC (reparations)- ASUS 1080, MSI X99A SLI Plus, 5820k- 4.5GHz @ 1.25v, asetek based 360mm AIO, RM 1000x, 16GB memory, 750D with front USB 2.0 replaced with 3.0  ports, 2 250GB 850 EVOs in Raid 0 (why not, only has games on it), some hard drives

Screens- Acer preditor XB241H (1080p, 144Hz Gsync), LG 1080p ultrawide, (all mounted) directly wired to TV in other room

Stuff- k70 with reds, steel series rival, g13, full desk covering mouse mat

All parts black

Workstation(desk)- 3770k, 970 reference, 16GB of some crucial memory, a motherboard of some kind I don't remember, Micomsoft SC-512N1-L/DVI, CM Storm Trooper (It's got a handle, can you handle that?), 240mm Asetek based AIO, Crucial M550 256GB (upgrade soon), some hard drives, disc drives, and hot swap bays

Screens- 3  ASUS VN248H-P IPS 1080p screens mounted on a stand, some old tv on the wall above it. 

Stuff- Epicgear defiant (solderless swappable switches), g600, moutned mic and other stuff. 

Laptop docking area- 2 1440p korean monitors mounted, one AHVA matte, one samsung PLS gloss (very annoying, yes). Trashy Razer blackwidow chroma...I mean like the J key doesn't click anymore. I got a model M i use on it to, but its time for a new keyboard. Some edgy Utechsmart mouse similar to g600. Hooked to laptop dock for both of my dell precision laptops. (not only docking area)

Shelf- i7-2600 non-k (has vt-d), 380t, some ASUS sandy itx board, intel quad nic. Currently hosts shared files, setting up as pfsense box in VM. Also acts as spare gaming PC with a 580 or whatever someone brings. Hooked into laptop dock area via usb switch

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I like how it went from 4-5 to 5-6

That's why I said 4-6, covering all my grounds. :P 

 

But for real though, servers are down. Contact us again in 4-6 hours please. Have a good day!

My Rig :  Case: Cooler Master HAF X ,Motherboard: Gigabyte Z87X-UD3H,PSU: Seasonic SS-750KM3,Processor: Core I7 4770k (overclocked 4.7ghz),Cooler: Corsair H100i, GPU: EVGA GTX 780 with acx cooler, RAM: G.Skill Ripjaws 16gb DDR3 1600 (overclocked to 2000mhz), HDDS  Samsung 840 EVO 250 gb SSD , Western digital  2tb 7200 rpm 64mb cache, Old 1tb laptop drive I had , 320gb for os backup daily, 80gb external for weekly backups,Drives 2x Lg Blu Ray burner WH16MS40,MISC: Tp-Link dual band wireless card, Logitech g510s, Razer Deathadder 2013, Acer G236HLBbd 23" monitor, Old tv I had 23" for secondary monitor, old 32" samsung tv third monitor

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That's why I said 4-6, covering all my grounds. :P

 

But for real though, servers are down. Contact us again in 4-6 hours please. Have a good day!

I mentioned that cause it seems like BS just from that. If it went on long enough it would have escalated to 10-11 hours. 

muh specs 

Gaming and HTPC (reparations)- ASUS 1080, MSI X99A SLI Plus, 5820k- 4.5GHz @ 1.25v, asetek based 360mm AIO, RM 1000x, 16GB memory, 750D with front USB 2.0 replaced with 3.0  ports, 2 250GB 850 EVOs in Raid 0 (why not, only has games on it), some hard drives

Screens- Acer preditor XB241H (1080p, 144Hz Gsync), LG 1080p ultrawide, (all mounted) directly wired to TV in other room

Stuff- k70 with reds, steel series rival, g13, full desk covering mouse mat

All parts black

Workstation(desk)- 3770k, 970 reference, 16GB of some crucial memory, a motherboard of some kind I don't remember, Micomsoft SC-512N1-L/DVI, CM Storm Trooper (It's got a handle, can you handle that?), 240mm Asetek based AIO, Crucial M550 256GB (upgrade soon), some hard drives, disc drives, and hot swap bays

Screens- 3  ASUS VN248H-P IPS 1080p screens mounted on a stand, some old tv on the wall above it. 

Stuff- Epicgear defiant (solderless swappable switches), g600, moutned mic and other stuff. 

Laptop docking area- 2 1440p korean monitors mounted, one AHVA matte, one samsung PLS gloss (very annoying, yes). Trashy Razer blackwidow chroma...I mean like the J key doesn't click anymore. I got a model M i use on it to, but its time for a new keyboard. Some edgy Utechsmart mouse similar to g600. Hooked to laptop dock for both of my dell precision laptops. (not only docking area)

Shelf- i7-2600 non-k (has vt-d), 380t, some ASUS sandy itx board, intel quad nic. Currently hosts shared files, setting up as pfsense box in VM. Also acts as spare gaming PC with a 580 or whatever someone brings. Hooked into laptop dock area via usb switch

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Contact them again and file an official complaint. You have all the evidence you need to complain, and you might even get a discount voucher off ea for it (I had a problem and got like 10%, which can only be used on games older than (something) and not already on sale, but it's still better than nothing) .

HTTP/2 203

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Contact them again and file an official complaint. You have all the evidence you need to complain, and you might even get a discount voucher off ea for it (I had a problem and got like 10%, which can only be used on games older than (something) and not already on sale, but it's still better than nothing.

This is not mine, just an example of the trend I've been seeing. 

muh specs 

Gaming and HTPC (reparations)- ASUS 1080, MSI X99A SLI Plus, 5820k- 4.5GHz @ 1.25v, asetek based 360mm AIO, RM 1000x, 16GB memory, 750D with front USB 2.0 replaced with 3.0  ports, 2 250GB 850 EVOs in Raid 0 (why not, only has games on it), some hard drives

Screens- Acer preditor XB241H (1080p, 144Hz Gsync), LG 1080p ultrawide, (all mounted) directly wired to TV in other room

Stuff- k70 with reds, steel series rival, g13, full desk covering mouse mat

All parts black

Workstation(desk)- 3770k, 970 reference, 16GB of some crucial memory, a motherboard of some kind I don't remember, Micomsoft SC-512N1-L/DVI, CM Storm Trooper (It's got a handle, can you handle that?), 240mm Asetek based AIO, Crucial M550 256GB (upgrade soon), some hard drives, disc drives, and hot swap bays

Screens- 3  ASUS VN248H-P IPS 1080p screens mounted on a stand, some old tv on the wall above it. 

Stuff- Epicgear defiant (solderless swappable switches), g600, moutned mic and other stuff. 

Laptop docking area- 2 1440p korean monitors mounted, one AHVA matte, one samsung PLS gloss (very annoying, yes). Trashy Razer blackwidow chroma...I mean like the J key doesn't click anymore. I got a model M i use on it to, but its time for a new keyboard. Some edgy Utechsmart mouse similar to g600. Hooked to laptop dock for both of my dell precision laptops. (not only docking area)

Shelf- i7-2600 non-k (has vt-d), 380t, some ASUS sandy itx board, intel quad nic. Currently hosts shared files, setting up as pfsense box in VM. Also acts as spare gaming PC with a 580 or whatever someone brings. Hooked into laptop dock area via usb switch

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This is not mine, just an example of the trend I've been seeing.

Oh sorry. Too early in the morning :( still, it's valid for anyone who does have issues with ea support.

HTTP/2 203

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Oh sorry. Too early in the morning :( still, it's valid for anyone who does have issues with ea support.

This recent month it's happening again. It's like the sim city shit all over again quality of support wise 

Trey7Zc.png

 

 

 

This crap happened to multiple people. They threatened the loss of their orgin accounts with the games they purchased if they filed for their money back under consumer protection laws. 

muh specs 

Gaming and HTPC (reparations)- ASUS 1080, MSI X99A SLI Plus, 5820k- 4.5GHz @ 1.25v, asetek based 360mm AIO, RM 1000x, 16GB memory, 750D with front USB 2.0 replaced with 3.0  ports, 2 250GB 850 EVOs in Raid 0 (why not, only has games on it), some hard drives

Screens- Acer preditor XB241H (1080p, 144Hz Gsync), LG 1080p ultrawide, (all mounted) directly wired to TV in other room

Stuff- k70 with reds, steel series rival, g13, full desk covering mouse mat

All parts black

Workstation(desk)- 3770k, 970 reference, 16GB of some crucial memory, a motherboard of some kind I don't remember, Micomsoft SC-512N1-L/DVI, CM Storm Trooper (It's got a handle, can you handle that?), 240mm Asetek based AIO, Crucial M550 256GB (upgrade soon), some hard drives, disc drives, and hot swap bays

Screens- 3  ASUS VN248H-P IPS 1080p screens mounted on a stand, some old tv on the wall above it. 

Stuff- Epicgear defiant (solderless swappable switches), g600, moutned mic and other stuff. 

Laptop docking area- 2 1440p korean monitors mounted, one AHVA matte, one samsung PLS gloss (very annoying, yes). Trashy Razer blackwidow chroma...I mean like the J key doesn't click anymore. I got a model M i use on it to, but its time for a new keyboard. Some edgy Utechsmart mouse similar to g600. Hooked to laptop dock for both of my dell precision laptops. (not only docking area)

Shelf- i7-2600 non-k (has vt-d), 380t, some ASUS sandy itx board, intel quad nic. Currently hosts shared files, setting up as pfsense box in VM. Also acts as spare gaming PC with a 580 or whatever someone brings. Hooked into laptop dock area via usb switch

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Excuse my language, these fucking foreign workers shouldn't be allowed to represent any company in customer service. Clearly English isn't his native language...

 

This is just pathetic. All the more reason to not purchase any products from EA. It's pretty obvious they're hiring foreign CS reps in order to cut costs.

 

Gotta love it. $$$$$$$$greeeeeeed!!!!!

 

045a574ddd8190e1fe9d1f4683323f4e474ac027

Edited by eLucid

i7 7700k @ 4.9ghz | Asus Maximus IX Hero | G.skill 32gb @ 3200 | Gtx 1080 classified | In win 909 | Samsung 960 pro 1tb | WD caviar blue 1tb x3 | Dell u3417w | Corsair H115i | Ducky premier dk9008p (mx reds) | Logitech g900 | Sennheiser hd 800s w/ hdvd 800 | Audioengine a5+ w/ s8

 

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this is what happens when you hire dumb AI or outsource to Indians/other countries that can't speak a lick of English.

>hire dumb ai

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I've been playing EA games since I was 2, I've always seemed to have figured out my own problems (its better to reach out to the community for help rather than someone who is a employee)

 

The reason he couldn't play was probably because he didn't reload his games/ do other things I don't want to write.

 

Unless your contacting En Masse Support you wont be getting any decent quality support any where.

 

At least you can get a refund within 24hrs right now in Canada at least, I would say better than steam but they are both in different situations.

Awesome Wallpapers made by yours truly! | TECH THEMED WALLPAPERS!

 

What happened to your profile picture and who is this Tanku Neko guy?

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Come forth EA support evangelists, tell me more about how Steam support sucks.

 

 

I do fold that I've seen more horror stories from Valve, a lot more, this isn't a horror story more than a case of encountering an unhelpful rep.

Steam is total shit in support sometimes, I lost one of my effing accounts adn they would not let me get it back after it was hacked

Computer Specifications:

AMD Ryzen 5 3600  | Gigabyte B550M Aorus Elite | ADATA XPG SPECTRIX D50 32 GB 3600 MHz | Asus RTX 3060 KO Edition | CoolerMaster Silencio S400 | Klevv Cras C700 M.2 SSD 256GB | 

1TB Crucial MX500 | 1 TB SanDisk SSD | Corsair RM650W

Camera Equipment:

Camera Bodies: 

Olympus Pen-F | Panasonic GH3 (Retired)

Lenses:

Sigma 30mm F1.4 | Sigma 16mm F1.4 | Sigma 19mm F2.8 | Laowa 17mm F1.8 | Olympus 45mm F1.8

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EAfw.png

ヽ༼ຈل͜ຈ༽ﾉ raise your dongers ヽ༼ຈل͜ຈ༽ﾉ


It feels as though no games ever leave the BETA stage anymore, until about 3 years after it officially releases. - Shd0w2 2014

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20120407155845.png

 

2371639-1357246864-23715.jpg

 

lyvQV.png


CPU: Intel i5 4570 | Cooler: Cooler Master TPC 812 | Motherboard: ASUS H87M-PRO | RAM: G.Skill 16GB (4x4GB) @ 1600MHZ | Storage: OCZ ARC 100 480GB, WD Caviar Black 2TB, Caviar Blue 1TB | GPU: Gigabyte GTX 970 | ODD: ASUS BC-12D2HT BR Reader | PSU: Cooler Master V650 | Display: LG IPS234 | Keyboard: Logitech G710+ | Mouse: Logitech G602 | Audio: Logitech Z506 & Audio Technica M50X | My machine: https://nz.pcpartpicker.com/b/JoJ

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I would bitch-slap him/her trough the computer..

[CPU: AMD FX-6100 @3.3GHz ] [MoBo: Asrock 970 Extreme4] [GPU: Gigabyte 770 OC ] [RAM: 8GB] [sSD: 64gb for OS] [PSU: 550Watt Be Quiet!] [HDD: 1TB] [CPU cooler: Be Quiet! Shadow Rock Pro Sr1]  -Did i solve your question/problem? Please click 'Marked Solved'-

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These support things all seem made up

 

I have contacted EA support a few times and they have been great, once my Old copy of mass effect did not register on origin (I had the box copy) I spoke to the guy and within a few minutes he gave me a free origin digital copy and said "enjoy the game"

 

This was at least a year ago too, so its not just a recent thing.

 

I have contacted them a few times wish issues and never had any bad service.. sure its a last resort but I have never just been fobbed off or told random shit

Desktop - Corsair 300r i7 4770k H100i MSI 780ti 16GB Vengeance Pro 2400mhz Crucial MX100 512gb Samsung Evo 250gb 2 TB WD Green, AOC Q2770PQU 1440p 27" monitor Laptop Clevo W110er - 11.6" 768p, i5 3230m, 650m GT 2gb, OCZ vertex 4 256gb,  4gb ram, Server: Fractal Define Mini, MSI Z78-G43, Intel G3220, 8GB Corsair Vengeance, 4x 3tb WD Reds in Raid 10, Phone Oppo Reno 10x 256gb , Camera Sony A7iii

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  • Author

20120407155845.png

 

2371639-1357246864-23715.jpg

 

lyvQV.png

Yep I've been seeing a lot of these

muh specs 

Gaming and HTPC (reparations)- ASUS 1080, MSI X99A SLI Plus, 5820k- 4.5GHz @ 1.25v, asetek based 360mm AIO, RM 1000x, 16GB memory, 750D with front USB 2.0 replaced with 3.0  ports, 2 250GB 850 EVOs in Raid 0 (why not, only has games on it), some hard drives

Screens- Acer preditor XB241H (1080p, 144Hz Gsync), LG 1080p ultrawide, (all mounted) directly wired to TV in other room

Stuff- k70 with reds, steel series rival, g13, full desk covering mouse mat

All parts black

Workstation(desk)- 3770k, 970 reference, 16GB of some crucial memory, a motherboard of some kind I don't remember, Micomsoft SC-512N1-L/DVI, CM Storm Trooper (It's got a handle, can you handle that?), 240mm Asetek based AIO, Crucial M550 256GB (upgrade soon), some hard drives, disc drives, and hot swap bays

Screens- 3  ASUS VN248H-P IPS 1080p screens mounted on a stand, some old tv on the wall above it. 

Stuff- Epicgear defiant (solderless swappable switches), g600, moutned mic and other stuff. 

Laptop docking area- 2 1440p korean monitors mounted, one AHVA matte, one samsung PLS gloss (very annoying, yes). Trashy Razer blackwidow chroma...I mean like the J key doesn't click anymore. I got a model M i use on it to, but its time for a new keyboard. Some edgy Utechsmart mouse similar to g600. Hooked to laptop dock for both of my dell precision laptops. (not only docking area)

Shelf- i7-2600 non-k (has vt-d), 380t, some ASUS sandy itx board, intel quad nic. Currently hosts shared files, setting up as pfsense box in VM. Also acts as spare gaming PC with a 580 or whatever someone brings. Hooked into laptop dock area via usb switch

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