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Is this normal for EA?

Syntaxvgm
By Syntaxvgm
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Posted

I see this kind of stuff ALL OF THE TIME.
This is just the last one I saw, on the PCMR subreddit.

https://imgur.com/gallery/d19xUrS

d19xUrS.png

Is this really typical EA support? I mean I see it WAY to much, at least a few examples a day. 

.

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Did you see this while scrolling through Imgur? Haha.

 

Didn't see your text above the picture. Nevermind.

 

I did however, see it on Imgur before I noticed it on /r/pcmasterrace. I think this is just one of a cases like this if it's a real conversation.

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Come forth EA support evangelists, tell me more about how Steam support sucks.

 

 

I do fold that I've seen more horror stories from Valve, a lot more, this isn't a horror story more than a case of encountering an unhelpful rep.

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Posted

I see this kind of stuff ALL OF THE TIME.

This is just the last one I saw, on the PCMR subreddit.

https://imgur.com/gallery/d19xUrS

 

Is this really typical EA support? I mean I see it WAY to much, at least a few examples a day. 

Please contact us in 4-6 hours.

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Posted

LOL. it's like talking to a brick wall

or some indian "tech support" (scammers) insisting you do it their way.

Computing enthusiast. 
I use to be able to input a cheat code now I've got to input a credit card - Total Biscuit
 

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I like how it went from 4-5 to 5-6

That's why I said 4-6, covering all my grounds. :P 

 

But for real though, servers are down. Contact us again in 4-6 hours please. Have a good day!

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Posted

this is what happens when you hire dumb AI or outsource to Indians/other countries that can't speak a lick of English.

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That's why I said 4-6, covering all my grounds. :P

 

But for real though, servers are down. Contact us again in 4-6 hours please. Have a good day!

I mentioned that cause it seems like BS just from that. If it went on long enough it would have escalated to 10-11 hours. 

.

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Posted

Contact them again and file an official complaint. You have all the evidence you need to complain, and you might even get a discount voucher off ea for it (I had a problem and got like 10%, which can only be used on games older than (something) and not already on sale, but it's still better than nothing) .

HTTP/2 203

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Contact them again and file an official complaint. You have all the evidence you need to complain, and you might even get a discount voucher off ea for it (I had a problem and got like 10%, which can only be used on games older than (something) and not already on sale, but it's still better than nothing.

This is not mine, just an example of the trend I've been seeing. 

.

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Oh sorry. Too early in the morning :( still, it's valid for anyone who does have issues with ea support.

This recent month it's happening again. It's like the sim city shit all over again quality of support wise 

Trey7Zc.png

 

 

 

This crap happened to multiple people. They threatened the loss of their orgin accounts with the games they purchased if they filed for their money back under consumer protection laws. 

.

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Posted (edited)

Excuse my language, these fucking foreign workers shouldn't be allowed to represent any company in customer service. Clearly English isn't his native language...

 

This is just pathetic. All the more reason to not purchase any products from EA. It's pretty obvious they're hiring foreign CS reps in order to cut costs.

 

Gotta love it. $$$$$$$$greeeeeeed!!!!!

 

045a574ddd8190e1fe9d1f4683323f4e474ac027

Edited by eLucid

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Posted

I've been playing EA games since I was 2, I've always seemed to have figured out my own problems (its better to reach out to the community for help rather than someone who is a employee)

 

The reason he couldn't play was probably because he didn't reload his games/ do other things I don't want to write.

 

Unless your contacting En Masse Support you wont be getting any decent quality support any where.

 

At least you can get a refund within 24hrs right now in Canada at least, I would say better than steam but they are both in different situations.

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Come forth EA support evangelists, tell me more about how Steam support sucks.

 

 

I do fold that I've seen more horror stories from Valve, a lot more, this isn't a horror story more than a case of encountering an unhelpful rep.

Steam is total shit in support sometimes, I lost one of my effing accounts adn they would not let me get it back after it was hacked

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Posted

20120407155845.png

 

2371639-1357246864-23715.jpg

 

lyvQV.png


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I would bitch-slap him/her trough the computer..

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These support things all seem made up

 

I have contacted EA support a few times and they have been great, once my Old copy of mass effect did not register on origin (I had the box copy) I spoke to the guy and within a few minutes he gave me a free origin digital copy and said "enjoy the game"

 

This was at least a year ago too, so its not just a recent thing.

 

I have contacted them a few times wish issues and never had any bad service.. sure its a last resort but I have never just been fobbed off or told random shit

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