Windows Media Creation Tool 20H2 Problem (I think?)

[Exof Kezceirk]

So my friend sent me his laptop to get it fixed because it keeps boot looping and as it turns out its os is corrupted and the hdd health is 10% health but i managed to recover his personal files. That being said i bought a bnew ssd from my supplier

(I have a supplier because i do tech repairs) and Installed the windows 10 x64 iso 20H2 everything went smoothly no problems whatsover BUT after updating the drivers and the other stuff via windows update after restarting the laptop to get the updates applied it got stuck on boot loop again. I have tried changing to hdd and it still keeps boot looping, i checked the laptop motherboard there are no corrosions or damage whatsoever, i tried swapping out the ram if that's the problem and no  the boot loop still happens. Is there any problem on the new version of windows? because this is my 5th reformat and reinstall of windows 10 and i left out the optional update for 20H2 just to be sure if that thing is causing the problem.

(btw i tried doing the cmd commands and shit doesnt work)

[Analog]

Would be helpful to know which laptop exactly would that be?

[SupaKomputa]

get into safemode and check the event viewer for error.

[Exof Kezceirk]

11 minutes ago, Analog said:

Would be helpful to know which laptop exactly would that be?

Acer E5-576G-59AB im working on it right now the update for windows just finished hopefully It boots right up having it installed on an ssd.

[Exof Kezceirk]

8 minutes ago, SupaKomputa said:

get into safemode and check the event viewer for error.

Unfortunately i tried doing that last night and it wont boot its just stuck at the acer screen no loading circle or something i did a timer of 10 mins.

[oJIMoBOBo]

I actually used the media creation tool at the start of this week on a work laptop and it worked flawlessly, including installing additional updates once in windows so it’s not that

[Exof Kezceirk]

6 minutes ago, oJIMoBOBo said:

I actually used the media creation tool at the start of this week on a work laptop and it worked flawlessly, including installing additional updates once in windows so it’s not that

what could possibly be the problem? is it the sata port on this laptop or something on the board itself? because the update just finished and now its been like almost 10 mins or so its stuck on acer loading screen...

[Kilrah]

Probably just hardware fault on the mobo or such...

[Gamer4714]

Maybe the bios is corrupt. Try booting linux from a usb and see if has no problem. Then it should be the sata port

[Exof Kezceirk]

15 minutes ago, Gamer4714 said:

Maybe the bios is corrupt. Try booting linux from a usb and see if has no problem. Then it should be the sata port

if the bios is corrupted where can i get the necessary files for this laptop and how can i reflash its bios?

[Gamer4714]

This is the bios download link https://www.acer.com/ac/en/ID/content/support-product/7333;-; and you can see how to reflash bios here https://www.wikihow.com/Reflash-Your-BIOS#:~:text=Copy the BIOS update executable onto the newly formatted floppy drive.&text=Reboot your computer and boot to the floppy drive.&text=Run the BIOS update executable,interaction required from the user.

[Master Disaster]

47 minutes ago, Gamer4714 said:

Maybe the bios is corrupt. Try booting linux from a usb and see if has no problem. Then it should be the sata port

Nah, BIOS is used during POST, once POST is passed the BIOS is almost redundant.

 

1 hour ago, Exof Kezceirk said:

So my friend sent me his laptop to get it fixed because it keeps boot looping and as it turns out its os is corrupted and the hdd health is 10% health but i managed to recover his personal files. That being said i bought a bnew ssd from my supplier

(I have a supplier because i do tech repairs) and Installed the windows 10 x64 iso 20H2 everything went smoothly no problems whatsover BUT after updating the drivers and the other stuff via windows update after restarting the laptop to get the updates applied it got stuck on boot loop again. I have tried changing to hdd and it still keeps boot looping, i checked the laptop motherboard there are no corrosions or damage whatsoever, i tried swapping out the ram if that's the problem and no  the boot loop still happens. Is there any problem on the new version of windows? because this is my 5th reformat and reinstall of windows 10 and i left out the optional update for 20H2 just to be sure if that thing is causing the problem.

(btw i tried doing the cmd commands and shit doesnt work)

Classic driver problem, the cause will be one of two things, one should be fixable, the other not.

 

1) Windows update is pulling a bad driver down which is causing the problem. To fix this grab drivers from Acer Support yourself manually and install them.

2) The laptop contains hardware that requires the use of an outdated driver which Windows 20H2 doesn't like. Unfortunately there is not really much you can do about this other than not install the driver which causes the issue.

3) Nuclear option: Go back to Windows 20H1 or 1909 where it worked previously.

[DoctorNick]

Can't you just reinstall windows with 20H2 - https://www.microsoft.com/en-US/software-download/windows10

Install windows with no internet. Download all drivers and install manually.

[Gamer4714]

As it's stuck on boot it could be bios

[Exof Kezceirk]

36 minutes ago, DoctorNick said:

Can't you just reinstall windows with 20H2 - https://www.microsoft.com/en-US/software-download/windows10

Install windows with no internet. Download all drivers and install manually.

I did that's the windows iso that im using but whenever i go to windows updates it shows "cumulative update" for 20H2 is that needed or no? 

[Exof Kezceirk]

39 minutes ago, Master Disaster said:

Nah, BIOS is used during POST, once POST is passed the BIOS is almost redundant.

 

Classic driver problem, the cause will be one of two things, one should be fixable, the other not.

 

1) Windows update is pulling a bad driver down which is causing the problem. To fix this grab drivers from Acer Support yourself manually and install them.

2) The laptop contains hardware that requires the use of an outdated driver which Windows 20H2 doesn't like. Unfortunately there is not really much you can do about this other than not install the driver which causes the issue.

3) Nuclear option: Go back to Windows 20H1 or 1909 where it worked previously.

I'll try downloading the driver manually do i need to grab them one by one or is there a tool i can use?

 

 

[DoctorNick]

8 minutes ago, Exof Kezceirk said:

I'll try downloading the driver manually do i need to grab them one by one or is there a tool i can use?

 

 

I thought you did tech repairs? Just google the model

[Exof Kezceirk]

2 hours ago, DoctorNick said:

I thought you did tech repairs? Just google the model

I do tech repairs but this is my first time handling a problem like this and seems like i found the culprit... i dont know if its related to the cpu graphics because i just updated the dedicated gpu on this laptop which is mx150 and everything went great but windows 10 started automatically the windows updated and i had no other choice but to restart it so i got stuck on the boot loop again but fortunately i did a system restore and it went back as it was like freshly installed. Any tips on how i can fix this driver problem?

[DoctorNick]

8 minutes ago, Exof Kezceirk said:

I do tech repairs but this is my first time handling a problem like this and seems like i found the culprit... i dont know if its related to the cpu graphics because i just updated the dedicated gpu on this laptop which is mx150 and everything went great but windows 10 started automatically the windows updated and i had no other choice but to restart it so i got stuck on the boot loop again but fortunately i did a system restore and it went back as it was like freshly installed. Any tips on how i can fix this driver problem?

 

Disable automatic driver installation in windows and install drivers https://www.acer.com/ac/en/ID/content/support-product/7333;-;

[Exof Kezceirk]

Thanks!!!

[LogicalDrm]

-> Moved to Windows