"-200" error when uploading gif

[TrainFan475]

Browser, version and OS: Firefox 75, windows 10 1909

 

Steps to reproduce/what were you doing before it happened? Upload a gif to my cover photo

 

What happened?

I get a -200 error when trying to upload gifs to profile cover photo

then it says upload failed

 

What did you expect to happen?

I expected it to work

 

Screenshots of the issue, if applicable: 

 

Any other relevant details: Happens with every gif I try

[TVwazhere]

17 minutes ago, TrainFan2020 said:

I get a -200 error when trying to upload gifs to profile cover photo

then it says upload failed

IIRC the -200 error is because the file is too large or was not able to be processed.

[ARikozuM]

You know it's bad when your failure codes go into the negatives. 

[TrainFan475]

6 hours ago, TVwazhere said:

IIRC the -200 error is because the file is too large or was not able to be processed.

They were all under the 20 mb limit

[Spotty]

23 minutes ago, TrainFan2020 said:

They were all under the 20 mb limit

It's a 2MB limit, not 20MB.

 

 

The screenshot you posted shows you attempting to upload .gifs of 19.3MB file size, far exceeding the allowed limit.

 

Additionally .gifs can cause the -200 error if the server can't process them. There was another bug report a few days ago reporting the same issue with uploading .gifs to the forum, also as profile photos.

Quote

The error message sucks, but this is caused by the image being too big or complex (after decompression) to be processed by the forum. Picking an image with smaller dimensions, or applying lossy compression, should help to get below that limit.

Quote

The limit is in terms of the memory that the forum can use to resize it, not a hard size limit. When resizing, the library that we use doesn't support some of the lossless compression methods that gifs support, so it makes it bigger before processing it. If you have an image that has been heavily losslessly compressed to fit within the 2mb limit, it will probably exceed the resource limits, so you need to use lossy compression instead (reduce the resolution and colour palette).

 

[TrainFan475]

It says 20MB for cover photo

[Spotty]

32 minutes ago, TrainFan2020 said:

It says 20MB for cover photo

My mistake, I misread and thought you were trying to upload the profile photo.

 

In that case the other part of my post regarding large gifs will be relevant. Same limitation regardless of if it is uploaded as a profile photo, cover photo, or inserted in to a post.