Newegg_Support

Hi there! I am so sorry to hear about this experience with one of our third party sellers. Please send us a message with your order number so we can check into this matter further for you. Thank you, Natalie [Newgg Support]

Hey there! 
 
Generally speaking most items on our site have a 30 day return policy for either a refund or a replacement. In order for the return to be approved we do require all original packaging in its original condition, so removing the UPC from the box may warranty the denial of your return. However if the item is defective, we may be able to approve it without the UPC for replacement but refund would not be an option. We just would ask that you keep the actual retail box and contact us back directly. Lets say you encounter an issue past Newegg's return time frame, chance are that there is warranty on the item. If there is warranty then you will be able to reach out to the manufacturer directly for warranty assistance. The removal of the UPC should not affect your warranty options. If there is anything else I can help out with please feel free to email us at community@newegg.com 
 
Thank you, 
Eva [Newegg Support] 

Hey there, 
Please reach out to us via email with your account details to community@newegg.com for further assistance. You can also reach out to us by phone or chat as well. 
Thank you, 
Natalie [Newegg Support]

Budget (including currency): $3500+
Country: USA
Games, programs or workloads that it will be used for: Vmware,Redhat Enterprise, Ubuntu, Windows 10, KALI ver  2020.4
Other details Phanteks LUXE 2 (Building Dual PC's) 
existing parts list
whether any peripherals are need ? 10gbe card,thunderbolt 10gbe card,10gbe switch ,12v to 5v RGB hub-converter
 what you're upgrading from ?AMD Ryzen 7 2700X AMD50 Gold Edition
when you're going to buy? parts on hand<------- more images to come. 
what resolution and refresh rate you want to play?  3440x1440 120hz Alienware Gsync and ASUS 3440x1440 100hz Gsync


Shoutout to @Newegg_Support @newegg  In general , this CPU came from China in 3 days! Faster ever! 
 
 
 

Hmm, it must have changed since I last looked. Thanks, and by the way I think that the Newegg filters are some of the best I've seen.

Hey Mr_Argon, 
 
Newegg has tons of products available for tech lovers in New Zealand! Here is the link to our site https://www.newegg.com/global/nz-en/ . If you have any questions or concerns, please feel free to send us a private message here or via email to wecare@service.newegg.com. 
 
Kindly, 
 
Lindsay 
[Newegg Support] 

Hello,
 
Sorry to hear there were issues with your recent order. I would love to look into it further. Send me an email to wecare@newegg.com with your sales order information, and a reference to this post.
 
I look forward to hearing from you.
 
Kindly,
Derek [Newegg Support]

Hello,
 
Sorry to hear there were issues with your recent order. I would love to look into it further. Send me an email to wecare@newegg.com with your sales order information, and a reference to this post.
 
I look forward to hearing from you.
 
Kindly,
Derek [Newegg Support]

Hi Ginger,
 
I'm sorry for the issues you're having with our e mails. When time permits please send us a private message with your account information so I can take a look further into this for you. 
 
Thank you,
Louis [Newegg Support]

Hello there,
 
I do see that you are interested in a return and would be happy to assist you.  As long as the item is unopened I can set up a return for a refund. Please reach out to us by sending  a private message or an email to Wecare@newegg.com with a reference to this post. Looking forward to hearing from you.
 
Thank you,
Nicholas [Newegg Support]

Hello there,
 
I do see that you are interested in a return and would be happy to assist you.  As long as the item is unopened I can set up a return for a refund. Please reach out to us by sending  a private message or an email to Wecare@newegg.com with a reference to this post. Looking forward to hearing from you.
 
Thank you,
Nicholas [Newegg Support]

\
Well, the ETA is more or less clearly stated.
 
I could try this again on Friday. And really all Rush Ordering means is they will give the product to the courier on the same business day you've ordered (by 1PM). But generally, as long as you're not ordering on a busy time of the year, any order you place early enough in the day it will ship out by COB.
 
The other thing is that NewEgg only specified an Estimated arrival. It did not say they will guarantee it will arrive at that time. So I find it silly to get upset about the date being missed by say one or maybe two days. However, if they said they would guarantee the delivery, then you are entitled to complain if said item does not deliver at that time.
 
I mean, take a look at Amazon, they actually say Guaranteed delivery date (if you order within some time).
 

 
So yeah. Wording. If you absolutely positively must get it by the day you want it, buy from Amazon.
 
Also it's prudent before you hit the "order" button to review everything to make sure it's what you want.

Rush processing just pushes the queue of when your order ships out (or it may make sure your order ships out by COB regardless of the time before COB you ordered), and really in practice, it's not really worth it as long as you can get the order in by 10AM.
 
And as people mentioned, business days don't count weekends. Assuming it shipped out today, you'll get it by Wednesday evening (if they use UPS or FedEx, they're likely going to do the home routes at that time).
 
So yeah. NewEgg's not at fault here. This is standard business practice. Except for Amazon who has a fleet of couriers.

You ordered on Friday, and Newegg does not process orders on the weekend, nor do most retailers. Your order would begin processing today, Monday. If you needed it so soon, you should have ordered from a mega online retailer like Amazon. 

Hey there Helltech,
 
Unfortunately opening the card would void our return policy; you can shoot an e-mail to wecare@newegg.com with a reference to this post and your order number and we'll see what else we can do to assist.
 
Thanks,
Dakota (Newegg Support)

Hey there Helltech,
 
Unfortunately opening the card would void our return policy; you can shoot an e-mail to wecare@newegg.com with a reference to this post and your order number and we'll see what else we can do to assist.
 
Thanks,
Dakota (Newegg Support)

Thank you for pointing this out. We have brought this to the attention of our product team for further review. If you have any further questions or concerns, please feel free to send us an email at wecare@newegg.com.
 
Thank you,
 
Roxie (Newegg Support)

Hi Sirmat,

I apologize for the lengthy wait time. I suggest clearing your cookies and trying again to connect using Internet Explorer or Mozilla Firefox.

If this does not resolve the issue, you can reach us at an alternate method of contact such as text, phone, or email.

https://help.newegg.com/ContactUsMonday - Friday: 5:30 AM - 5:30 PM PST

Thank you,

Darlene (Newegg_Support)

Hello CosmicNations,
 
After the item is delivered to our Returns warehouse, they should generate a new RMA for the item to be processed under. You can call us at 800-390-1119 or email us at wecare@newegg.com with the original RMA number and we'd be happy to get a new one generated to avoid any complications.

-Rella (Newegg_Support)

Hello prashle,
 
We're sorry to hear that your return was denied due to damage and would like to look into this for you. Please send an email to wecare@newegg.com with your order number and RMA number and reference this post.

Thanks and we hope to hear from you soon.

-Rella (Newegg_Support)

Hello prashle,
 
We're sorry to hear that your return was denied due to damage and would like to look into this for you. Please send an email to wecare@newegg.com with your order number and RMA number and reference this post.

Thanks and we hope to hear from you soon.

-Rella (Newegg_Support)

Thanks for the heads up!
 
Hi TheMidnightNarwhal,
 
We'd be happy to look into this for you! Please email us your order number to wecare@newegg.com and reference this post in your email.
 
Thanks,
-Mike (Newegg Support)

usually within a time frame, and usually a restocking fee and shipping back to newegg.
@Newegg_Support can prolly help best..

Hi Admiraleddy24,
 
If you need help with your return or have any questions, please feel free to email us at wecare@newegg.com with your order/RMA number. We'll be happy to help!
 
Thank you,
Julia - Newegg Support

Hello Piemanfood,
 
Take a look here
http://kb.newegg.com/FAQ/Article/1396   Have a great day.   Your friendly neighborhood service rep, David T.