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Ryzen 1600 + Gigabyte Mobo USB Issues

Corbino
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Hey guys,

 

First post here, but a cry for help, ha! I'm having continuous and incredibly work-prohibiting issues with multiple USB ports on my new Ryzen System, and would like any suggestions possible to try fix this thing!

 

So recently I upgraded from an Intel 7600k Kaby Lake chip with an accompanying Gigabyte Z270 Motherboard. That system served me well, no issues. I've upgraded to a Ryzen 1600 with again a Gigabyte GA-B350-Gaming Motherboard. I DID wipe my OS and reinstall it, as had previously noted that that was necessary for a stable system (shot Hardware Canuks!). After re-installing Windows 10 Pro, with everything activated, I've installed all the drivers I can think of necessary including GeForce Experience and AMD's Ryzen Master. I have also updated the BIOS to the latest possible revision.

 

Now the issues I am getting involved about half of my USB ports not recognising devices AT ALL when plugged in, including some USB3 ports and all USB2 ports on my Motherboard Rear I/O, and both USB3 front I/O on my Phanteks P400 case. The USB ports will provide power with no issue, but will never detect a device. I have tried searching Gigabytes website (although many apps and drivers seem clunky or outdated). I have tried some different settings in the BIOS as well, to no success. I've even been into Power Management and tinkered with some settings revolving power to USB devices. I have validated that what I am plugging in always works on other devices, just never my own. To plug in an External Hard Drive I have to unplug 3 separate things just to get one USB port to work. 

 

If anyone can help, then please do! If I have missed any other information you find neccesary for troubleshooting, don't we afraid to ask. I'm sure this could help someone else along the line too. Thanks guys.

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If even the rear io isn't working, you might need to get a replacement. Since it's new, you're most likely within the warranty period.

Computer engineering grad student, cybersecurity researcher, and hobbyist embedded systems developer

 

Daily Driver:

CPU: Ryzen 7 4800H | GPU: RTX 2060 | RAM: 16GB DDR4 3200MHz C16

 

Gaming PC:

CPU: Ryzen 5 5600X | GPU: EVGA RTX 2080Ti | RAM: 32GB DDR4 3200MHz C16

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Here you go, the latest AsMedia USB, xHCI and Root Hub drivers:

https://www.tenforums.com/drivers-hardware/86527-latest-asmedia-usb-xhci-root-hub-drivers.html

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

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