Some guy got a blade stealth

[killmexd]

"So I bought the laptop last April. I've used it only for school work like writing papers, presentations and YouTube and web browsing. Everything was fine until it stopped charging like three weeks ago. So I called razer support and they told me that I'll have to send the device in for inspection. So I sent it in ( I paid shipping). Today I got an email from razer saying that the repair is going to cost $700. The laptop only costed me $1300 and 14 months later I have to pay $700 to get it fixed. I am devastated. I don't have money to pay for such a repair. I could buy a used razer blade for $700 on eBay. Am I the only person that thinks a $1300 laptop should last you more than 14 months?"

 

[minibois]

"Am I the only person that thinks a $1300 laptop should last you more than 14 months?"

The price of the laptop is irrelevant, a laptop should last longer than 14 months. How long is Razer's warranty anyways? And was the issue this person is having not covered by it?

[Lurick]

1 minute ago, Minibois said:

"Am I the only person that thinks a $1300 laptop should last you more than 14 months?"

The price of the laptop is irrelevant, a laptop should last longer than 14 months. How long is Razer's warranty anyways? And was the issue this person is having not covered by it?

According to their website, 1 year unless you buy an extended warranty, in which case you get 2 years.

[Lord Nicoll]

I feel nice and safe in my EU bubble, free RMA shipping and 24 month warranties and all. That is probably the reason I haven't left.

[minibois]

1 minute ago, Lurick said:

According to their website, 1 year unless you buy an extended warranty, in which case you get 2 years.

Weird.. Their peripherals (where I live) have two years warranty on them. Odd how it's less on their more premium devices.

1 minute ago, Lord Nicoll said:

I feel nice and safe in my EU bubble, free RMA shipping and 24 month warranties and all. That is probably the reason I haven't left.

Don't celebrate too early, there are many brands that have less than 24 month warranty on their products. This is because EU law doesn't specifically state a product needs to have 2 years of warranty (as far as I know, I'm not a lawyer or whatever).

Many big brands often have 1 years warranties, including (but not limited to): Microsoft, Apple, HP and Lenovo just to name a few. Most their devices (even laptops and stuff) usually have 12 months of warranty, with some exceptions of course.

[pbhenry3]

That is actually a very cheap quote from razer. I understand this is the stealth but in most cases when dealing with the blade 14 repairs their cost is on average $1,300. We have even seen quotes up to $1,478. Even for overheating we have documented quotes for $1,300 and even for nothing but a broken charge port and no motherboard issue, same quote. So I am very suprised at the low cost they have quoted you. From taking a look over razers service repair log and queue of how they are fixing devices, its noticeable that they don't do any form of repair there and only do whole board replacements for any issue, which explains the high cost, but even then that is still high. If the only issue is a  "no charging" issue, that is generally not too difficult to fix. Faults in the charging circuitry are common on these devices and it usually comes down to either the charge controller, current sense resistors, or bad open diodes, or sometimes an ITE issue.

Tio further help rule down the exact cause, may I ask what exact charge issue does it have?

1. does it say "plugged in not charging? or plugged in charging, but nothing happens?

2. or is it not even detecting the AC adapter?

3.Or does it say no battery present?

 

I would be happy to help you with this, if you get back to me. Thanks!

[Lord Nicoll]

1 minute ago, Minibois said:

Don't celebrate too early, there are many brands that have less than 24 month warranty on their products. This is because EU law doesn't specifically state a product needs to have 2 years of warranty (as far as I know, I'm not a lawyer or whatever).

Many big brands often have 1 years warranties, including (but not limited to): Microsoft, Apple, HP and Lenovo just to name a few. Most their devices (even laptops and stuff) usually have 12 months of warranty, with some exceptions of course.

No they do, Laptops/desktops and desktop parts must by law be covered by at least a 24 month warranty for defects, keyboards and mouses though have only a 12 month as they're subject to more (ab)use. Yes there are some exceptions and modifiers but they have to be legally stated. 
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

[minibois]

5 minutes ago, Lord Nicoll said:

No they do, Laptops/desktops and desktop parts must by law be covered by at least a 24 month warranty for defects, keyboards and mouses though have only a 12 month as they're subject to more (ab)use. Yes there are some exceptions and modifiers but they have to be legally stated. 
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

brb, suing the before mentioned companies

/s

 

I'm just gonna guess it's a 1 year warranty with the company and the company is liable for the other year of warranty. Have heard about that concept before, but I imagine a lot of trouble with that.

[elkenrod]

I would NOT let them "repair" that laptop for $700.. 

 

 

[paddy-stone]

39 minutes ago, Lord Nicoll said:

I feel nice and safe in my EU bubble, free RMA shipping and 24 month warranties and all. That is probably the reason I haven't left.

Actually it's even better having the "sale of goods act", where if a product fails etc within a certain timeframe it could be deemed "not fit for purpose" by the courts, therein the seller or manufacturer, depending on who you took to small claims court would be liable for the replacement, money in leiu and/or damages etc. It's usually the seller that you take to court IIRC, usually if you have a strong case for the item not being suitable for it's purpose, ie it wore out at an alarming rate for an expensive product, and is more than likely looking to have faulty components etc, most retailers would settle out of court or replace the item etc rather than pay court costs etc. There have been numerous cases where people have won on the above act for stuff they had for say 3-5 years and it still not being "fit for purpose", but is subject to whatever ruling of course and not guaranteed. Small claims court costs around £50 I think to make an application.

It is however in some cases better to get in touch with the retailer first, in writing, explaining what the problem is and seeing if they will repair/replace... do not RMA it without having in writing what their offer is to replace/refund etc, and make sure it is well documented in case they "mislay" anything.

I myself have gotten refunds/replacements on items that are between 1 and 2 years old many times when they didn't meet my expectations of lifetime etc. Even a kettle I have had replaced twice now, each time it was just under 2 years old and fell in to the manufacturers warranty, but got it replaced by the retailer instead within 2 days.

 

Not saying everyone should do this... but it's annoying getting shoddy products from companies now that seem to be well under expectations, and crappy warranties.

In your case OP, I would possibly message them on facebook or something, somewhere public... they will want to be seen as doing soemthing about their faulty products I would think, so that prospective buyers don't see that they don't give a crap.