Probably won't be ordering from Newegg again

[EarthboundHero]

3 minutes ago, Zusafek said:

Nope. It should there on the 13th by 8p.m.  As I stated above. Day 1 you ordered, processed, and was put into the hands of the shipping company. That was a Friday. They do not count Saturday or Sunday as they are not business days. Monday It was in transit to your city to be dropped off at the sorting facility to be put into a delivery truck. Tuesday it will be out for delivery to be put into your hands before 8p.m. which is the end of business hours according to FedEx. 

No, it was in my city on Sunday. It hasn't moved from the sort facility in almost a day. 

[Zusafek]

2 minutes ago, EarthboundHero said:

No, it was in my city on Sunday. It hasn't moved from the sort facility in almost a day. 

Doesn't matter.  2 Day shipping. Ordered on friday, delivered on Tuesday. It's just the way it is. 

[yathis]

booo hooooooo 4 uuuuuuuuuuuuuuuuuu

suck it up

dont be a cupcake

deal wiff it

[Mooshi]

They're called business days for a reason. To quit a site based off user error is dumb (they're not a shipping company). I also have prime and order from Amazon more often because of weekend shipping. If Newegg has a better price, I order and set realistic expectations.

[Misanthrope]

10 hours ago, M.Yurizaki said:

Rush processing just pushes the queue of when your order ships out (or it may make sure your order ships out by COB regardless of the time before COB you ordered), and really in practice, it's not really worth it as long as you can get the order in by 10AM.

 

And as people mentioned, business days don't count weekends. Assuming it shipped out today, you'll get it by Wednesday evening (if they use UPS or FedEx, they're likely going to do the home routes at that time).

 

So yeah. NewEgg's not at fault here. This is standard business practice. Except for Amazon who has a fleet of couriers.

Well that depends. They would need to disclose that very clearly. If it's not disclosed when choosing the rush option or is done on *read more or very small letter disclaimer they are kind of being disingenuous. I'm not saying it's illegal or anything like that but it's definitively in bad faith and a sure way to lose customers. If you're gonna charge for rushed shipping you need to be very upfront about weekends and carriers and delivery times, like big bold letters telling you basically "do not do this on a Friday evening"

[dalekphalm]

4 hours ago, Misanthrope said:

Well that depends. They would need to disclose that very clearly. If it's not disclosed when choosing the rush option or is done on *read more or very small letter disclaimer they are kind of being disingenuous. I'm not saying it's illegal or anything like that but it's definitively in bad faith and a sure way to lose customers. If you're gonna charge for rushed shipping you need to be very upfront about weekends and carriers and delivery times, like big bold letters telling you basically "do not do this on a Friday evening"

That might be the case in places where you can reasonably expect weekend shipping, but the norm in North America is no deliveries on weekends, and business days only.

 

If something days "x number of business days", that automatically, inherently, excludes weekends.

 

@EarthboundHero your tracking info clearly states the estimated delivery time, which is based off of the service you selected:

Standard transit: 6/13/2017 by 8:00 pm

 

So you should get it today sometime.

 

I know it feels like somehow they've screwed you - but they didn't. Don't order on a Friday unless you know with 100% certainty that they ship in weekends. Not sure? Call NewEgg and ask first. Assuming that they would use a carrier besides FedEx, or that FedEx would ship on weekends, was 100% on you. Next time, order earlier in the week, such as on Wednesday, if you want it before the start of the next week.

[Misanthrope]

1 minute ago, dalekphalm said:

That might be the case in places where you can reasonably expect weekend shipping, but the norm in North America is no deliveries on weekends, and business days only.

 

If something days "x number of business days", that automatically, inherently, excludes weekends.

 

@EarthboundHero your tracking info clearly states the estimated delivery time, which is based off of the service you selected:

Standard transit: 6/13/2017 by 8:00 pm

 

So you should get it today sometime.

 

I know it feels like somehow they've screwed you - but they didn't. Don't order on a Friday unless you know with 100% certainty that they ship in weekends. Not sure? Call NewEgg and ask first. Assuming that they would use a carrier besides FedEx, or that FedEx would ship on weekends, was 100% on you. Next time, order earlier in the week, such as on Wednesday, if you want it before the start of the next week.

Well if it explicitly says business days when selecting I would have to agree but I also think it could be omitted and put on small letters somewhere else. Not familiar with Newegg orders though so not sure how it is disclaimed. 

[dalekphalm]

Just now, Misanthrope said:

Well if it explicitly says business days when selecting I would have to agree but I also think it could be omitted and put on small letters somewhere else. Not familiar with Newegg orders though so not sure how it is disclaimed. 

Agreed - I'm not sure how they show things either - I only order from NewEgg very rarely, and only through NewEgg.ca at that.

 

But even so, with any online retailer, I personally assume any delivery day ranges are always in business days. If I get it sooner? Bonus! It's always been that way with online retailers in Canada and the US.

[KuJoe]

10 minutes ago, dalekphalm said:

Agreed - I'm not sure how they show things either - I only order from NewEgg very rarely, and only through NewEgg.ca at that.

 

But even so, with any online retailer, I personally assume any delivery day ranges are always in business days. If I get it sooner? Bonus! It's always been that way with online retailers in Canada and the US.

 

12 minutes ago, Misanthrope said:

Well if it explicitly says business days when selecting I would have to agree but I also think it could be omitted and put on small letters somewhere else. Not familiar with Newegg orders though so not sure how it is disclaimed. 

I've confirmed it specifies "business days" when selecting delivery method.

[Mira Yurizaki]

5 hours ago, Misanthrope said:

Well that depends. They would need to disclose that very clearly. If it's not disclosed when choosing the rush option or is done on *read more or very small letter disclaimer they are kind of being disingenuous. I'm not saying it's illegal or anything like that but it's definitively in bad faith and a sure way to lose customers. If you're gonna charge for rushed shipping you need to be very upfront about weekends and carriers and delivery times, like big bold letters telling you basically "do not do this on a Friday evening"

\

Well, the ETA is more or less clearly stated.

 

I could try this again on Friday. And really all Rush Ordering means is they will give the product to the courier on the same business day you've ordered (by 1PM). But generally, as long as you're not ordering on a busy time of the year, any order you place early enough in the day it will ship out by COB.

 

The other thing is that NewEgg only specified an Estimated arrival. It did not say they will guarantee it will arrive at that time. So I find it silly to get upset about the date being missed by say one or maybe two days. However, if they said they would guarantee the delivery, then you are entitled to complain if said item does not deliver at that time.

 

I mean, take a look at Amazon, they actually say Guaranteed delivery date (if you order within some time).

 

 

So yeah. Wording. If you absolutely positively must get it by the day you want it, buy from Amazon.

 

Also it's prudent before you hit the "order" button to review everything to make sure it's what you want.

[NinJake]

Lol, then don't order from Newegg again. Sorry you ordered on a Friday!

[Mira Yurizaki]

Also keep in mind: shipping time does not start until the courier has the product.

 

So if the store is sloppy and doesn't give the item to the courier for say a day or two, it will be a day or two "late" assuming the courier delivers within the shipping method used.

[yathis]

I ordered 2-4 days for an extra $11cad at a British store on late Sunday, so that is their Monday morning or 9 hours ahead.

I should be recieving it by tomorrow or friday.

Then if it goes well, I will order from them again. If not I will not be ordering from them again.

Then I can lace up my rim into a motor and cruise around the city with ease and comfort.

[NumLock21]

Did you know, when you do rush processing , your item gets to travel across the factory in a blue bin.