Disappointed with NCIX

[whatthe_fuzz]

Before I begin, I understand some people just draw the short straw. i must have been one of them but frankly, this is pretty avoidable. 

 

At the end if this i'll let you guys decide on how the product was handled

 

The Story

 

I ordered the H220 from NCIX and paid for

1. Rushed Shipping

2. Best insurance they had (gut feeling that is paying off....) 

 

I received it today and opened the box and this is what i found. 

Bent Radiator fins

Paint chips off the screw

Torn up packaging

Packaging remnants in all the parts and components

Plastic on pump was torn

 

 

 

 

 

 

 

 

 

 

and the culprit of all the dust and garbage....

 

 

 

to me, it looks like this was a returned product that was shipped without being checked. The box it came in, the big brown one, was PRISTINE. not a dent, scratch, nothing. The bubble wrap on the inside, not a single on was popped. The only packaging damage was on the INSIDE of the product box. 

 

IMO, i received a returned item that no one checked. Pretty disappointed and kinda pissed its going to take another week till this is made right.

 

Conclusion

 

i understand that this crap happens but frankly it shouldn't and i have never been a victim of receiving a USED product. I understand DOA and defective but not selling a USED item as NEW. 

 

So what do you guys think. Am i rightfully upset or should i just accept it? Do you think the product has been used?

[simtransporter]

hmm... it does seem used, i can't imagine how that could just magically happen on its own. I hope they sort it out for you.

 

I wouldn't be angry with NCIX though, these things do happen, as long as they acknowledge it and replace it for you then it's all good.

[CoffeeBlack]

Those fins are bent pretty bad. There is no way someone hadn't opened it and treated it very poorly.

[whatthe_fuzz]

hmm... it does seem used, i can't imagine how that could just magically happen on its own. I hope they sort it out for you

 

 

Those fins are bent pretty bad. There is no way someone hadn't opened it and treated it very poorly.

 

the thing is, there was nothing that could have destroyed the fins like that.... let alone that box

[ChrisxIxCross]

You have every right man, that is absolutely unacceptable and i'd be furious if something like this were to ever happen to me. Personally I only stick to Amazon/Newegg. Returns are easy and something like this would never happen. Not to mention i would never order from a website that looks like it needs a serious web design overhaul.NCIX doesnt even come close to the professional look of other sites.

Btw was the box shrink wrapped/ have those circular tape things as if it was never opened?

[ericlee30]

Looks like it was more of a Swifttech issue, then it is with NCIX. NCIX does not make the product sooo dont know really what to think about it

[_ASSASSIN_]

oh god looks terrible

[TheSLSAMG]

Get pissed. That's messed up.

[Levent]

Looks like it was more of a Swifttech issue, then it is with NCIX. NCIX does not make the product sooo.

no but ncix is a retail where whatta_fuzz bought this ,so they are responsible

[whatthe_fuzz]

Looks like it was more of a Swifttech issue, then it is with NCIX. NCIX does not make the product sooo.

 

i thought that, but i frankly i dont think so....

 

no but ncix is a retail where whatta_fuzz bought this ,so they are responsible

oh god looks terrible

Get pissed. That's messed up.

 

i seriously think i was jipped

[ericlee30]

no but ncix is a retail where whatta_fuzz bought this ,so they are responsible

True, it is NCIX's responsibility, but is it really NCIX's fault? probably not, you have to think how fair that product had to be shipped before it even got to NCIX's warehouse. It started over seas, then through customs, then through the sates postage then NCIX, then to how ever buys it. Honestly that alot of traveling for a product. You can not really expect some stuff to be in the best shape when it arrives. but I do feel for  whatthe_fuzz

[whatthe_fuzz]

True, it is NCIX's responsibility, but is it really NCIX's fault? probably not, you have to think how fair that product had to be shipped before it even got to NCIX's warehouse. It started over seas, then through customs, then through the sates postage then NCIX, then to how ever buys it. Honestly that alot of traveling for a product. You can not really expect some stuff to be in the best shape when it arrives. but I do feel for  whatthe_fuzz

 

thank you...its been a rough time.... *sniffle*

[simtransporter]

True, it is NCIX's responsibility, but is it really NCIX's fault? probably not, you have to think how fair that product had to be shipped before it even got to NCIX's warehouse. It started over seas, then through customs, then through the sates postage then NCIX, then to how ever buys it. Honestly that alot of traveling for a product. You can not really expect some stuff to be in the best shape when it arrives. but I do feel for  whatthe_fuzz

Exactly right. They are most certainly responsible, but as you said it's not always the retailers fault. As long as they are willing to collaborate and sort things out by replacing the part its all good.

[MeltyMoon]

I'm so sorry, definitely try to return it!

I voted no to being pissed (this WILL happen everywhere) and voted yes to it being used

[Garden_Phantom]

lol played rugby with it

[Anult]

I wouldn't personally blame NCIX, mistakes happen in all companies and no company or person is perfect, I still don't blame you though if you are angry with them however.

 

That product definitely looks used. Demolition derby used.

[WanderingFool]

Might be a manufacturer fault instead of NCIX's, which is why I voted no to being pissed.  With that said, you do have the right to get mad for a bit after finding out about that...that thing looked really abused (and not just by shipping).  A bit related, a few products I have gotten (from different sources that I trust) have had manufacturer packing problems.  My personal bests usually come from ikea (A few examples would be screws with no threads, missing pieces, and once the laminated board had half the design on it...obviously a printing problems).

 

So yea, it could be NCIX's fault or you could have just gotten unlucky and gotten a damaged in production model

[Mooshi]

I share you pain on awaiting a product to improve your system and having it be a piece of crap. I have a paper weight of a DOA hard drive I am sorting out,

[Stephie_Girl]

Before I begin, I understand some people just draw the short straw. i must have been one of them but frankly, this is pretty avoidable. 

 

At the end if this i'll let you guys decide on how the product was handled

 

The Story

 

I ordered the H220 from NCIX and paid for

1. Rushed Shipping

2. Best insurance they had (gut feeling that is paying off....) 

 

I received it today and opened the box and this is what i found. 

Bent Radiator fins

Paint chips off the screw

Torn up packaging

Packaging remnants in all the parts and components

Plastic on pump was torn

 

 

20131011_164006.jpg

 

20131011_164036.jpg

 

20131011_164108.jpg

 

20131011_164141.jpg

 

20131011_164207.jpg

 

20131011_164217.jpg

 

20131011_164322.jpg

 

20131011_164351.jpg

 

and the culprit of all the dust and garbage....

 

20131011_164438.jpg

 

 

to me, it looks like this was a returned product that was shipped without being checked. The box it came in, the big brown one, was PRISTINE. not a dent, scratch, nothing. The bubble wrap on the inside, not a single on was popped. The only packaging damage was on the INSIDE of the product box. 

 

IMO, i received a returned item that no one checked. Pretty disappointed and kinda pissed its going to take another week till this is made right.

 

Conclusion

 

i understand that this crap happens but frankly it shouldn't and i have never been a victim of receiving a USED product. I understand DOA and defective but not selling a USED item as NEW. 

 

So what do you guys think. Am i rightfully upset or should i just accept it? Do you think the product has been used?

How on earth is this related to tech news?  Spam police fails

[Tako_o]

I agree with everyone, this seems like a Swiftech problem, if I was on your shoes, I would very calmly talk with NCIX, and let them know of what happened this. Let them sort it out with Swiftech.

 

NCIX is a retailer, they aren't supposed to open boxes, or they would at least tell you if they do.

[EChondo]

I do feel bad for you and it should have been checked as it does seem someone used it, broke it, then package it up as best they could as if they never opened it and then returned it to NCIX, which didn't check the package since it look brand new still and just put it back on the "New" shelves.

 

But, this shouldn't be in "Tech News", it should be in General Discussion. 

[TheMidnightNarwhal]

Well mistakes can always happen I suppose. As long as they replace it it it's okay.

[TheMidnightNarwhal]

I agree with everyone, this seems like a Swiftech problem, if I was on your shoes, I would very calmly talk with NCIX, and let them know of what happened this. Let them sort it out with Swiftech.

 

NCIX is a retailer, they aren't supposed to open boxes, or they would at least tell you if they do.

 

Well they do sell open box products, which are products that have ben returned to NCIX from another customer and that NCIX found the product to be working, and they sell them cheaper.

[2Supra4U]

I was gonna say having some bent fins isn't a big deal as a few can get dinged during manufacturing.

 

My h220 had a few slightly bent fins when I got it from ncix.ca

 

but when I looked at your pic I was like whoa!

definitely looks like someone has abused it, looks like someone used a coin or something to open the fill port.

 

I'd say it was used. but I mean if all the protective stuff hasn't been peeled off it could of just came from manufacturing like that (someone could of dropped the rad or whatever and put it in the box anyways for packing)

 

was there the plastic on the copper block? if that was on then I doubt it would of been used. once you peel that stuff, no way your getting it back on properly

 

definitely abused tho!

 

 

honestly i'm sure that those bent fins wouldn't really affect performance

 

but I would have returned it as that kind of condition wouldn't be acceptable to me.

[whatthe_fuzz]

I do feel bad for you and it should have been checked as it does seem someone used it, broke it, then package it up as best they could as if they never opened it and then returned it to NCIX, which didn't check the package since it look brand new still and just put it back on the "New" shelves.

 

But, this shouldn't be in "Tech News", it should be in General Discussion.

  

How on earth is this related to tech news?  Spam police fails

Meant to put it in Member Reviews not Tech News and Reviews.

Derp moment

We all know that police are the most derpiest people on Earth

the issue I have is if this happened on Swifttechs end then why the destroyed box? And the screw that looks used.