250gb Samsung 840 series for £50!?

[Bingbing10]

Well the women when she was changing the price from 140 to 47 pound said she was gonna use the 5 pound voucher so it came to 42 pounds plus she gave me next day delivery aswell at no charge

[colonel_mortis]

Well the women when she was changing the price from 140 to 47 pound said she was gonna use the 5 pound voucher so it came to 42 pounds plus she gave me next day delivery aswell at no charge

What did you say to get them to agree to that?!

[Bingbing10]

What did you say to get them to agree to that?!

She just said that she would do that , I asked them what they could do and she said that ring them up

[colonel_mortis]

She just said that she would do that , I asked them what they could do and she said that ring them up

What so you literally just rang them and asked them if there was anything they could do to get you your SSD and they just gave it to you? I tired that on the live chat and it didn't work

[Matsy]

Busy bugging them on live chat

[JORDANonPC]

What so you literally just rang them and asked them if there was anything they could do to get you your SSD and they just gave it to you? I tired that on the live chat and it didn't work

 

 

Busy bugging them on live chat

 

Guys I've spoke to 3 guys on live chat one being a supervisor and rang 2 and got nowhere with the guys on live chat you can't give the same sort of angry customer act over text with ringing them the first was willing to give me what I wanted but didn't no they still had it in stock under a different name and I presumed she was right when she said it wasn't in stock and only checked after (my bad there) and the second I got nowhere with and they kept trying to argue that because It didn't have the exact same name it was different but said she will ring me tomorrow about it when she has more information on it but until she calls tomorrow I'm going to keep ringing because I think if you get the right person on the phone you can get it sorted out I doubt it will work over live chat they all ended the session when I was still asking for help 

[Matsy]

 

Chat

End Chat

You are now connected to Pankaj from Amazon.co.uk

Me:I had ordered the "Samsung MZ-7TD250BW 250GB 840 Series Basic 7mm Ultraslim Solid State Drive"http://www.amazon.co.uk/gp/product/B00E...(See full link) but it has now disappeared from my "My Orders" page - Order No - Is there anything I can do to get my SSD?

Pankaj:Hello, my name is Pankaj. I will be glad to help you today.

Me:Order No is : xxxx

Hey Pankaj

My name is Liam, nice to meet you.

Pankaj:Hi Liam, I will be glad to help you today.

Me:Great

Pankaj:I have checked that this is available on your orders page but now it is cancelled.

Me:Why has it been canceled?

Is there anything I can do it get the order back?

If something could be done that would be great

Pankaj:Please allow me a couple of minutes while I check this for you.

Me:Ok thank you very much for your help and time

Pankaj:Thank you for waiting.

I'm sorry that you feel aggrieved with our decision not to accept your order for the "026-5666923-8263526".

We do genuinely regret having made this mistake and apologise again for the inconvenience you have experienced.

Me:So there is absolutely nothing that can be done?

Pankaj:If something could have been done in this case, I’d have definitely done it for you.

Me:Ok then

Pankaj:Due to a pricing error all orders for this item have been cancelled.

I'm really sorry for the inconvenience caused by this.

Me:People have been getting there order re-done.

By phoning and asking

Pankaj:As you know that this item is no longer available with us.

Me:It is available, just its under a different name and price

namly http://www.amazon.co.uk/Samsung-Series-...(See full link)

There are many people who have been asking over the phone for there order to be re-submited and they have gotten there orders dispatched at the original price (£47.90)

Pankaj:But your order item was different.

http://www.amazon.co.uk/gp/product/B00E...(See full link)

Me:MZ-7TD250BW

Pankaj:Please check the link.

Me:Its the same model.

It's exactly the same item

Just under a slightly different name

Item model number MZ-7TD250BW

From the product information on http://www.amazon.co.uk/Samsung-Series-...(See full link)

So both the links are for the same SSD.

Pankaj:That is a different product is available since 12 Oct 2012 on website.

Me:Its the same product, the SSD is the same one on both pages

Pankaj:It was a Different ASIN with this item.

Me:Just the pages where created at a different date

It shouldn't matter if its a different ASIN. Both the links are for exactly the same product and the product is in stock.

I feel the order should be honored because the item on both pages is the same product and its in stock and ready to be dispatched.

Pankaj:You can place an order with this product.

Me:I have already placed an order for that product.

But it was canceled

Even though you have the product in stock.

Pankaj:Ok I can place the order again for you at the original price

Me:At £47.90?

Pankaj:Yes, as a one time gesture

Me:Ok that would be great, thanks for all your help

Pankaj:You will receive an email shortly confirming the order, is there anything else I can help you with?

Me:No thanks, bye.

 

SCORE  B)  B)  B)

[JORDANonPC]

SCORE  B)  B)  B)

I'm off to find pankaj wish me look

[Matsy]

I'm off to find pankaj wish me look

 

GL

You just need to argue alittle bit and keep saying its the same item as the product ID's are the same (MZ-7TD250BW)

[brownninja97]

I'm off to find pankaj wish me look

Im indian, i bet i know the guy.All indians just know eachother. Well apart from patels, everyone hates them.

[JORDANonPC]

GL

You just need to argue alittle bit and keep saying its the same item as the product ID's are the same (MZ-7TD250BW)

I have been and over the phone the woman knew nothing I can't believe I let the first woman go she was so laid back about it 

[JORDANonPC]

Im indian, i bet i know the guy.All indians just know eachother. Well apart from patels, everyone hates them.

I just love the idea of you complaining and seeing the name and being like pankaj is that you 

[Bingbing10]

SCORE  B)  B)  B)

I'm glad I could help , plus that's the same ssd I to but I got it for 42 pounds

[Matsy]

I'm glad I could help , plus that's the same ssd I to but I got it for 42 pounds

 

I pinched your opening, hope you dont mind

[Bingbing10]

I have been and over the phone the woman knew nothing I can't believe I let the first woman go she was so laid back about it

I have been and over the phone the woman knew nothing I can't believe I let the first woman go she was so laid back about it

Ring up and ask to speak to Jennifer j , that's who did mine

[JORDANonPC]

Ring up and ask to speak to Jennifer j , that's who did mine

If it doesn't work tonight I will tomorrow it is close to midnight here so I can't really talk the person now is saying he needs to transfer me to a different team before I've really asked for anything but told him what is wrong

[brownninja97]

I just love the idea of you complaining and seeing the name and being like pankaj is that you 

Im like hey dad get the fuck home now im starving. Dont worry my dad works at Barclays not amazon. Try and guess his name, it begins with y.

[JORDANonPC]

Im like hey dad get the fuck home now im starving. Dont worry my dad works at Barclays not amazon. Try and guess his name, it begins with y.

I can't even think of a name beginning with Y

[Bingbing10]

I pinched your opening, hope you dont mind

  

No not at all we mines coming tomorrow which beats the 5 week waiting time plus I got it for 42 pounds instead..

If it doesn't work tonight I will tomorrow it is close to midnight here so I can't really talk the person now is saying he needs to transfer me to a different team before I've really asked for anything but told him what is wrong

Plus I live in uk to so its nearly midnight here aswell :L plus just ask to speak to her and use us as examples

[JORDANonPC]

  

No not at all we mines coming tomorrow which beats the 5 week waiting time plus I got it for 42 pounds instead..

Plus I live in uk to so its nearly midnight here aswell :L plus just ask to speak to her and use us as examples

I'm using you guys as examples I think I may have to wait until I can call them tomorrow the people on chat are so unhelpful for me 

[JORDANonPC]

They keep saying they can't do anything about this I have spoken to 6 people over chat now and gotten nowhere

[Bingbing10]

Look what arrived today

[colonel_mortis]

Look what arrived today

 

Lucky. They elevated my case to someone higher, who said that I wouldn't be able to, so I don't think it's going to happen for me

[JORDANonPC]

Lucky. They elevated my case to someone higher, who said that I wouldn't be able to, so I don't think it's going to happen for me

I think thats happening to me but I'm using this as an example that I know they can do it 

[colonel_mortis]

This is the email I got from amazon:

My name is Dean O'Callaghan and I represent Executive Customer Relations within Amazon.co.uk. One of our mandates is to address the most acute account and order problems, and in this capacity your account and orders have been brought to my attention.
First of all please allow me to apologise for any inconvenience this issue has caused.
For the reasons we have mentioned in our previous correspondence with you, we hope you'll understand that we will be unable to honour the original price that was listed.
The Conditions of Use and Sale displayed on our website state that there is no contract between Amazon.co.uk and the customer for an item until Amazon.co.uk accepts the customer order by e-mail, confirming that it has dispatched the item.
Until that time, Amazon.co.uk is within its rights not to accept your order and may indicate its non-acceptance by cancelling your order.
We do genuinely regret having made this mistake and apologise again for the inconvenience you have experienced.
I appreciate this is not the outcome you hoped for and apologise for any disappointment this may cause.
We hope to have the opportunity to serve you again in the future.
Warmest regards
Dean O Callaghan
Executive Customer Relations
Amazon.co.uk
http://www.amazon.co.uk
==========================

Note that they offered nothing.