Warranty support ratings.

[thekeemo]

Used is another good point; that could be an issue. Do all manufacturers continue to honour the warranty if its sent in from a second hand owner? That could be another rating point.

I kinda comboed it

[Mihle]

Logietch:

• Do they require a receipt. Receipts can easily be misplaced or in some occasions meaningless because the item was purchased in a country without official resellers.
  

I dunno, I just sent the receipt i got on email when I bought the product to them. +1

• Do they respond to you quickly? 1 point for within 24 hours. - 0.25 for every 2 days over that.
  

Not for me at the start, but when I told them that they were slow on the forums, it was REALLY fast, . so I will go away from the point thing and put +0,5 points

• Do they have local service centers? Shipping across borders can be very expensive.
  

No, the closest to me were in the Netherlands, but you dont have to pay anything so +0,5

• Do all the forms of communications they list actually work? Does someone pick up the phone?
  

Only tried email an forum, yes they did work. +1

• Do they pay for shipping both ways? 1 point for always 0.5 for outside the service centers country.
  

Yes, in my case, something just had to be sent one way, that was to me. +1

• Quick turn around. How long does it take for them to process the item once they have received it. 1 point for under a week. -0.25 for every week over.
  

I did not have to send in my faulty product +1

• Do they falsify information? Did they make stuff up to avoid compensating you?
  

No. +1

• Did they give you goodies? Having to deal with sending something in causes undue stress and wastes your time. Did they compensate you for that?
  

No, I had a new product 2 days after they had the information they needed, because I did not have to send anything to them. so probalby +0, I dunno

• Do they have an advanced replacement policy? Minimize lost time.*
  

I think not needing to send back the faulty product counts here. +1

 

7/9

[thekeemo]

 

Wait how is the $11 not their fault?

 

 

As long as its an RMA I think it counts

 

 

Their forums are just filled with bad experiences

 

 

Not surprised. They did something similar with my X79 Assassin 2

 

 

Not having to send anything in is the best kind of advanced replacement

[EarthboundHero]

Wait how is the $11 not their fault?

 

As long as its an RMA I think it counts

 

Their forums are just filled with bad experiences

 

Not surprised. They did something similar with my X79 Assassin 2

 

Not having to send anything in is the best kind of advanced replacement

The having to pay shipping was their fault, however I could've paid less if I used a smaller box. The box I used was huge, so it was more expensive to ship.

[thekeemo]

The having to pay shipping was their fault, however I could've paid less if I used a smaller box. The box I used was huge, so it was more expensive to ship.

Oh ok

[arnavvr]

Wait how is the $11 not their fault?

 

As long as its an RMA I think it counts

 

Their forums are just filled with bad experiences

 

Not surprised. They did something similar with my X79 Assassin 2

 

Not having to send anything in is the best kind of advanced replacement

 

To be fair, the X79 Assassin 2 had a bent pin, not their fault. 

[thekeemo]

To be fair, the X79 Assassin 2 had a bent pin, not their fault. 

They said it was covered... also $90 just to look at it???

[thekeemo]

Cooler master and nzxt added

[thekeemo]

All RMAs are completed no more shipping stuff for me..

[IanDrexP]

Sapphire 5.5/9

[thekeemo]

Sapphire 5.5/9

details? Not doubting you I felt with them before (see item 3.1 in the 5th link in my SIG) but to be more informative to people

[NannerBeans]

This will vary with country so if you don't separate it by country, all you're going to get is useless data. It's going to be all over the place. 

[Drunkaroos]

I'm going to rate these companies based on how I felt the experience was, instead of the system you made. As long as you don't mind lol

Greatest to least:

Corsair: 8.5/9. The RMA experience(s) was almost flawless. They approved my RMA request immediately (same day) and sent me a brand new kit of RAM about a day after they got the faulty kit. My only gripe was that I had to pay for shipping. The story was even better when I had to RMA the front panel of my case, since they overnighted me a new panel without needing to send my faulty one back. All for free.

 

Logitech: 5/9. The experience(s) with Logitech was a bit different. When I RMA'd my KB, they gave me a brand new KB and a 2 year warranty extension all for free. It was different when I had to RMA my G27 6 months later. I couldn't locate ANY contact info for the RMA department. I couldn't even make a support ticket since all I could do was go on their forum. I had to Google their number to contact them. They gave me a free shipping label to send my faulty unit to them. Afterwards, they took 2 weeks to send me a new one.

 

EVGA: 2.5/9. The absolute WORST experience with any company I've dealt with. I had to RMA my 660, so I opened a ticket with them and everything went smoothly for the most part, until I got the replacement. It was faulty too. I had to open yet another ticket, same process as before and got another one...but it was faulty too. I did the same thing 5 times and 4 of those times I had to pay for shipping until they offered me an Advanced RMA for free. After the third time, they started getting salty with me, saying that they couldn't send me a new card at all (I was asking for a new card because I was getting tired of doing RMA after RMA), and they were saying that the card was "too old and too weak" and they couldn't do anything about that. I even contacted the manager and he said the same thing. I just told them that if the 5th card was faulty, I would never buy from them again...lo and behold it was faulty too! So I RMA'd for the last time and sold the card. Other than that, their shipping times were decent, with them shipping the refurb 3 days after receiving the faulty unit.

 

Sorry for the wall of text! I just felt like getting into detail lol...now my fingers hurt from typing

Really unlucky... 5 faulty cards in a row.

[DebatED Nothing]

Steel series (I had to RMA my headset twice now, once because the cable broke, and the other time because the USB audio card broke)

• Yes, but a digital receipt/email order confirmation will suffice 0.5
• Both times I received communications very quickly. 1
• They have EU and US locations (possibly Asia etc but I don't know about those) and shipping was free so that wasn't an issue. 0.5
• You can email them directly or use their on site support ticket system, both work very well. 1
• Yes. 1
• Under a week both times. 1
• Nope. 1
• Well, not directly but the first time my headset died it was a Siberia Frost V2, when it broke that line had been discontinued so they upgraded me to a Siberia Elite Prism, and when the soundcard broke they sent me a whole new headset and soundcard, so in a way yes. 1
• No, unfortunately not. 0

Steel Series gets 7/9 from me

 

Final Mouse:

• Again, email of Amazon order confirmation sufficed but they did need proof. 0.5
• Very rapid responses. 1
• I think they all ship from the same place, but it was still quick. 0.5
• Yes, but there's only an email communication option that I'm aware of so 0.5
• Yes, and they didn't even require me to send back my faulty mouse. 1
• They sent me a new one immediately so 1
• No. 1
• No, but they don't ask for the faulty mouse back (mine had a fucked up scroll wheel) so you can still use that. The process was really stress free and simple so 0.5
• Nope. 0

6/9 for Final Mouse.

[thekeemo]

This will vary with country so if you don't separate it by country, all you're going to get is useless data. It's going to be all over the place.

not a bad idea I can probably sort most of the current ratings.

[Mihle]

not a bad idea I can probably sort most of the current ratings.

 

If you need to know what country I am in, its Norway  so it isnt that strange that logitech did not have local storage or service center

[thekeemo]

If you need to know what country I am in, its Norway

That helps out you were the only one left

[iamdarkyoshi]

Massdrop:

 

Do they require a receipt. Receipts can easily be misplaced or in some occasions meaningless because the item was purchased in a country without official resellers.

No, as they can just look at my account

 

Do they respond to you quickly? 1 point for within 24 hours. - 0.25 for every 2 days over that.

Same day

 

Do they have local service centers? Shipping across borders can be very expensive.

Yes

 

Do all the forms of communications they list actually work? Does someone pick up the phone?

Never needed to use the phone, I assume it works though

 

Do they pay for shipping both ways? 1 point for always 0.5 for outside the service centers country.

Yup. Prepaid label to return a monitor and they shipped a new one for me as soon as the shipping label for the defective monitor was scanned

 

Quick turn around. How long does it take for them to process the item once they have received it. 1 point for under a week. -0.25 for every week over.

Instantly

 

Do they falsify information? Did they make stuff up to avoid compensating you?

Absolutely not. They were honest.

 

Did they give you goodies? Having to deal with sending something in causes undue stress and wastes your time. Did they compensate you for that?

They did when I had to wait extra time for shipping on my original order, for replacing a monitor with one dead pixel, I would say that paying for all shipping is enough

 

Do they have an advanced replacement policy? Minimize lost time.*

I would say so, as they shipped out a new one as soon as my defective one was scanned at UPS

[thekeemo]

 

 

That is cross shipping a bit different

[iamdarkyoshi]

That is cross shipping a bit different

Close enough

[IanDrexP]

details? Not doubting you I felt with them before (see item 3.1 in the 5th link in my SIG) but to be more informative to people

Oh sorry2x because I was in a hurry when I posted it, so my experience with Sapphire was a a 5.5 based on the criteria by @thekeemo But I would have given it a higher score like a 7.5 because I really don't mind getting "goodies" since I bought the GPU itself without the thought of freebies to be given (was not a deciding factor) [1] and also it took more than 4 weeks to replace because the Sapphire NITRO R9 390 was selling like hotcakes here in the Philippines so it was constantly out-of-stock because it was very significantly lower priced to a 970 and performs better [1]!

 

My case was the GPU didn't work at all upon receiving. So I contacted Sapphire requesting a RMA and they responded within an hour without letting me go through troubleshooting since I told them that I tried already [1]. They said to ship it back to my retailer and they will handle everything from there but I paid for shipping to my retailer (part of the terms with the retailer) [1+1+0.5]. Retailer gives accurate updates constantly (Info gets forwarded from Sapphire to national distributor then retailer but Sapphire can be contacted directly) [1+1].

[thekeemo]

• Can be a copy, but only ask for it sometimes, usually if you registered online it's enough 0,5
• It's via phone and confirmation via phone,SMS or e-mail. Never had to wait more than a day for a response 1
• No, labs in Barcelona, but they cover shipping under warranty 0,5
• As said only phone, but at least it doesn't take much time 0,75
• Always 1
• Up to 2 weeks so... 0,5
• No, even once they replace the HDD with a better and higher capacity one 1
• No company does that where I live but ok, 0
• Yes 1

6,25/9

*Adding more companies*

I would say giving you an upgrade counts as  goodies

I need colors for PH and ES..

[hypnodog]

Really unlucky... 5 faulty cards in a row.

Yep. Never had that happen to me before, so now I stay away from EVGA.

[thekeemo]

• Can be a copy, but only ask for it sometimes, usually if you registered online it's enough 0,5
• It's via phone and confirmation via phone,SMS or e-mail. Never had to wait more than a day for a response 1
• No, labs in Barcelona, but they cover shipping under warranty 0,5
• As said only phone, but at least it doesn't take much time 0,75
• Always 1
• Up to 2 weeks so... 0,5
• No, even once they replace the HDD with a better and higher capacity one 1
• No company does that where I live but ok, 0
• Yes 1

6,25/9

This is a retailer

• You've to create an account... they hold a copy for the receipts asigned to you in their servers, so no. 1
• They've a ticket system in their site + you receive notifications in your e-mail, therefore blazing fast service 1
• This retailer only has a single warehouse, still inside Spain: 0,5
• As said only e-mail and ticket, they've a phone but no for RMAs 0,5
• Yes 1
• Fast, as they receive it, they'll tell you, if there's no replacement stock or the manufacturer will take to much time they'll contact you to give you the option to switch to a different product or refund. This is extremelly handy if you bought lots of parts from them. 10/10=1
• Nope. 1
• As said, no BUT if you chose to change to a different product and there's ANY price difference (even if it's 1€) they'll deposit it into you account so... it's something 0,25
• It's simplistic, but somehow it works so eh... 0,5

7,75/9 DAMN SON, didn't expect this high

•     Yes, but items can be registered online. 0,5
•     IDK why but the three times I've contacted them it always took 2 days .-. 0,75
•     If the device needs repair (no replacement) Huehuehue... liebe Deutschland 0,25
•     Don't try the phone... Don't. DON'T DO IT. But otherwise e-mail is ok. 0,5
•     Yes. 0,5
•     MAAAAAAAAAAAAAN, If I ever have to RMA a samsung device... I'll better try to fix it myself... Once I had to wait 8 freaking weaks... Are negative points even possible ? If so the average for this would be: -0,75
•     Nope. 1
•     No. 0
•     For TVs... 0,25

3/9 Kek... would try again if I want to be bored

Another retailer

• Same as Xtremmedia 1
• IDK if they've phone, but they're online service still fast 1
• Same as Xtremmedia 0,5
• Online service 0,5
• Yes 1
• Fast 1
• No 1
• No 0
• Yes 1

7/9 But I wish they had lower prices on their products and a bigger stock

@thekeemo

Finished.

Proceed.

oh damn..

does Xtremmedia sell outside ES?

[thekeemo]

ES,PT

PT?