MSI R9 390, constant driver crashing

[ArcaneNinja]

Hi,

 

I've recently upgraded to an MSI R9 390 GPU (from an XFX 6950) and I'm experiencing constant driver crashes with it. Whenever I try to play a game or do something graphics-intensive, the drivers usually crash within seconds. Even when out of game, I sometimes experience the occasional crash. I can't pin down if it's the card, the drivers, or something else with the computer. 

 

I recently got it replaced, but sadly the replacement is still having the same problem. I've tried the following since I got the replacement:

• Fresh install Windows 10 and the drivers - still crashing.
• Update to the Beta drivers - still crashing.
• Tried to install older versions of the drivers (back from Win7/Win8) on Win10.. wouldn't install! Worth a shot anyway.
• Fresh install Windows 7 and tried out different versions there - still crashing.

Here are my specs:

• ASUS P8Z68-V PRO Motherboard
• Intel Core i5 2500K - Sandy Bridge
• HyperX Beast 8GB RAM (1600 MHz, DDR3)
• Corsair CX850M PSU
• Crucial 256GB SSD
• WD Blue 500GB, WD Red 1TB

This all started to happen after I updated my graphics driver to the latest version. I initially replaced the PSU (initially a 600W) - however that didn't solve the issue. 

 

Is there anything else that I could try to fix the crashing? I've very much hit a brick wall with this.

 

The old card works absolutely fine in the computer - so could it be a driver/card problem? 

[Kinda Bottlenecked]

Do you have AfterBurner or anything like that installed?

[theereal]

Thats AMD drivers for ya

[ArcaneNinja]

Do you have AfterBurner or anything like that installed?

 

I haven't got it installed at the moment... good/bad?

 

Thats AMD drivers for ya

 

Yeah.. looking at the AMD support forums, a ton of other people have the same problem. Crazy!

[Dr_Curry_MONSTER]

Typical Fanboy.

 

Thats AMD drivers for ya

[Kirky2k15]

290x owner here, no problems at all

 

Edit: OP when you say crashing, what actually happens? Screenshot?

[TorqueS]

Probably the tooltip with ”AMD display driver has stopped working”.

 

@OP What driver do you use?

[Muz]

Thats AMD drivers for ya

Atleast they are more stable than nvidia win10 drivers.

[ArcaneNinja]

290x owner here, no problems at all

 

Edit: OP when you say crashing, what actually happens? Screenshot?

 

 

Probably the tooltip with ”AMD display driver has stopped working”.

 

@OP What driver do you use?

 

^ yep! I'm getting this exact error.

 

I think (can't check - not at home right now!) I'm currently using these drivers: http://support.amd.com/en-us/kb-articles/Pages/AMD-Radeon-300-Series.aspx (15.15.1004)

 

I believe this is an older version, but the latest version (15.20) still had the same problems. I'm still running Windows 7 at the moment. 

[theereal]

Typical Fanboy.

Haha Cant take a joke?

[theereal]

Atleast they are more stable than nvidia win10 drivers.

Umh, it was a joke

[Dr_Curry_MONSTER]

Ohh, I sincerely apologise good sir.

 

Umh, it was a joke

[theereal]

Ohh, I sincerely apologise good sir.

not sure if sarcasm...

[Dr_Curry_MONSTER]

not sure if sarcasm...

I feel retarded now..

[TorqueS]

^ yep! I'm getting this exact error.

 

I think (can't check - not at home right now!) I'm currently using these drivers: http://support.amd.com/en-us/kb-articles/Pages/AMD-Radeon-300-Series.aspx (15.15.1004)

 

I believe this is an older version, but the latest version (15.20) still had the same problems. I'm still running Windows 7 at the moment. 

I searched on google and I've seen it's mainly related to MSI cards. 

It might be due to the OC settings applied on their cards.

Can you lower the clocks or bump the voltage a notch and see if it crashes then.

 

EDIT:

Have you tried the beta 15.8 driver? You can give it a shot.

 

Otherwise, in the supp thread you posted, they say it's a catalyst software issue. 

So...uninstall the driver using DDU, and then everything that is software related to catalyst.

Then, download a driver package (15.15.1004 or 15.20), unpack it, and install it manually(from device manager). See if that works.

[ArcaneNinja]

I searched on google and I've seen it's mainly related to MSI cards. 

It might be due to the OC settings applied on their cards.

Can you lower the clocks or bump the voltage a notch and see if it crashes then.

 

I have tried decreasing the clock - didn't change anything, but haven't bumped up the voltage yet! Will try that when I get home.

 

EDIT: just saw your edit, will try that too! sounds like a good idea. can't remember if i used the 15.8 driver or not w/ windows 7.

[EpicNeuron]

I have a msi r9 390, i have zero problems with the card... is it overclocked??

[ArcaneNinja]

I have a msi r9 390, i have zero problems with the card... is it overclocked??

 

No, I don't think so. Very weird.. I hope nothing else in the computer is playing up. (note that my old GPU works perfectly fine!) 

[don_svetlio]

you might want to try a different PSU. CX are known to be . . . subpar to say the least

[don_svetlio]

Mandatory videos

[simo292a]

You could try to completely clean the driver using ddu (display driver uninstaller) : http://www.guru3d.com/files-details/display-driver-uninstaller-download.html 

 

Then install the newest driver from amd. That should fix most problems i have a MSI r9 390x myself

[ybriK]

HAHAHA AMD WHAT A JOKE THEY RUN SO HOT, CONSUME TOO MUCH POWER AND HAVE SHIT DRIVER OPTIMIZATION!

http://i.imgur.com/Ga1B8PM.png

 

No but seriously, I would not be surprised if it functioned normally under Windows 7 or 8.1. Make sure to use DDU "correctly" well my method.

1. Download 15.7 driver or latest driver

2. Safe mode

3. DDU

4. Reboot

5. Install 15.7 driver or latest driver

6. Reboot

7. Test

 

http://forums.videocardz.com/topic/1265-amd-catalyst-157-driver/

[ArcaneNinja]

you might want to try a different PSU. CX are known to be . . . subpar to say the least

 

Damn.. I recently upgraded to the 850W PSU which cost quite a bit of money. Reviews seemed pretty good (via Amazon). I don't know if I can return it now. I hope it isn't the cause of the driver crashing.

 

You could try to completely clean the driver using ddu (display driver uninstaller) : http://www.guru3d.com/files-details/display-driver-uninstaller-download.html 

 

Then install the newest driver from amd. That should fix most problems i have a MSI r9 390x myself

 

 

HAHAHA AMD WHAT A JOKE THEY RUN SO HOT, CONSUME TOO MUCH POWER AND HAVE SHIT DRIVER OPTIMIZATION!

http://i.imgur.com/Ga1B8PM.png

 

No but seriously, I would not be surprised if it functioned normally under Windows 7 or 8.1. Make sure to use DDU "correctly" well my method.

1. Download 15.7  drivers or latest driver

2. Safe mode

3. DDU

4. Reboot

5. Install 15.7 drivers or latest driver

6. Reboot

7. Test

 

http://forums.videocardz.com/topic/1265-amd-catalyst-157-driver/

 

I'll try this again today, when I get home!

 

Even under a fresh install of Windows 7, I still had driver crashes. I was convinced it was working for a second until I started the system rating check - insta-crash there! Games still crashing also. Really odd

[don_svetlio]

Damn.. I recently upgraded to the 850W PSU which cost quite a bit of money. Reviews seemed pretty good (via Amazon). I don't know if I can return it now. I hope it isn't the cause of the driver crashing.

 

 

 

 

I'll try this again today, when I get home!

 

Even under a fresh install of Windows 7, I still had driver crashes. I was convinced it was working for a second until I started the system rating check - insta-crash there! Games still crashing also. Really odd

Try a different PSU if possible.

[theereal]

I feel retarded now..

?_?