Comcast has again changed customer's name; this time to "Super Bitch"

[MrStraightface]

http://time.com/3698704/comcast-super-btch/

 

Just a month after they called another customer 'A**hole Brown'

The ladies and gentlemen at Comcast are at it again: this time, they named an Illinois customer “Super B*tch” and addressed her bill to that nickname.

Mary Bauer, 63, told WGN Chicago that after consistent faulty service from Comcast that required 39 technician visits, she received a bill addressed to “Super B*tch Bauer” instead of her given name. “This is a disgrace to me,” Bauer told WGN. Why are they doing this to me? I pay my bills. I do not deserve this.”

The PR gaffe comes just a month after a different Comcast Customer Service representative changed Ricardo Brown’s name to “Asshole Brown” on his bill.

Comcast has said they are actively investigating both incidents.

[RevoltTrain]

And I hate them even more.

 

I'm also a Comcast customer. Only because that's the best service I can get for internet around here

 

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[as96]

Why no one cares about dark theme users? 

[minibois]

Well Comcast.. You screwed up this time!

How can 1 problem take 39 technicians too?

[Guest Kloaked]

With these stories popping up now, I genuinely wonder if these customers deserve it - the company being Comcast or not.

[minibois]

Why no one cares about dark theme users? 

You should get the user script  that changes the text color to automatic always, I have been using it for quite some time 

(Hold on, I'll get a link)

 

EDIT: http://linustechtips.com/main/topic/193630-complete-list-of-forum-addons-scripts-apps-etc/

[Darkman]

DUNDUNDUNDUNDUNDUNDUNDUNDUNDUNDUN

S-S-S-S-S-SUPER BITCH!!!1

 

In all seriousness, what the fuck Comcast.

[RainfallWithin]

With these stories popping up now, I genuinely wonder if these customers deserve it - the company being Comcast or not.

 

If Comcast was not able to solve a connection issue in under 39 attempts, then most people would be fuming, especially since you still have to pay your bills.

[Subduck]

Comcast going a little over the top i think...

[Guest Kloaked]

If Comcast was not able to solve a connection issue in under 39 attempts, then most people would be fuming, especially since you still have to pay your bills.

 

Yeah I know but we don't know both sides of the story, and we probably won't. I was just thinking out loud via typing.

[Guest]

How many technicians does it take to fix a Comcast connection?

^ newest joke

[Aniallation]

I'm also a Comcast customer. Only because that's the best service I can get for internet around here

 

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Best service I can get for internet around here is 60 down 3 up for $90 a month...

[RevoltTrain]

Best service I can get for internet around here is 60 down 3 up for $90 a month...

That's what I pay here for my service.

 

Not sure how I get service like this in a city of 100,000

[Aniallation]

That's what I pay here for my service.

 

Not sure how I get service like this in a city of 100,000

I live in a city of 1,000,000....

[ErickS89]

Does the customer deserve it? Probably, but don't change their name in the system for christe sake!

Edit: I live in a city of around 30,000 and like to know how we're getting 200MBPS down and 20MBPS up?...

[Thecrazyswede]

I, as a european will never understand american ISP's, if this happened in sweden they would've been out of business in a month, i just do not get it.

[RevoltTrain]

I live in a city of 1,000,000....

Oh jeez.

 

Are there any major colleges?

That might be a reason I can get service like this. University of Notre Dame is in town

[dizmo]

You can't really blame Comcast. It's not corporate decision on their part to do that, it's simply the employee that was dealing with the account.

In any service based industry you'll have employees that get angry and act irrationally. At the end of the day, regardless of professional etiquette, we're all human.

Could have very well been some guy who either doesn't care about his job, or already handed in their notice.

 

It's unfortunate, but ultimately not Comcasts fault.

 

And I hate them even more.

 

I'm also a Comcast customer. Only because that's the best service I can get for internet around here

 

125 Down 25 Up

How much does it cost you though?

 

DUNDUNDUNDUNDUNDUNDUNDUNDUNDUNDUN

S-S-S-S-S-SUPER BITCH!!!1

 

In all seriousness, what the fuck Comcast.

 

Comcast going a little over the top i think...

 

See above.

[MrStraightface]

I feel like their employees are just trolling at this point 

[RevoltTrain]

How much does it cost you though?

Since I'm a heavy internet user and no one else in the house really uses internet. I pay for the internet.

 

Only $90 a month

[Aniallation]

Oh jeez.

 

Are there any major colleges?

That might be a reason I can get service like this. University of Notre Dame is in town

University of Calgary in town, as well as quite a few big colleges, as well as SAIT, a huge institute of technology for the entire province (state)

[dizmo]

Since I'm a heavy internet user and no one else in the house really uses internet. I pay for the internet.

 

Only $90 a month

Haha, that's not bad at all. That's what I'd have to pay for 60mpbs.

Actually...mine would be more, over $100 if you factor in the exchange rate

[RevoltTrain]

University of Calgary in town, as well as quite a few big colleges, as well as SAIT, a huge institute of technology for the entire province (state)

Oh wow. I'm not sure then.

Notre Dame is the biggest college in town. But we also have 10 or 15 smaller universities also.

[RevoltTrain]

Haha, that's not bad at all. That's what I'd have to pay for 60mpbs.

Actually...mine would be more, over $100 if you factor in the exchange rate

Yeah. that's why I stick with Comcast. I hate them, but it's the best i can get for my money. 

[deVIZtation]

Usually the customer deserves it. Been working in cs for over 10 years. I would never change someone's name, or know anyone else that would. Like another poster said, the employee probably handed his 2 week notice and was on his way out.