framework Framework refuses to sell me parts

[Tech_is_meh]

Guys I need your help

 

my framework laptop has been broken for over a year with a display issue and framework refuses to send me a replacement display because I'm using a freight forwarding address (ordering from US then shipping it to my home address) they were happy to sell me a laptop to that address but refuse to ship me parts.

 

even though my laptop was under warranty when it broke I'm still happy to pay for my replacement part, but every time I try to place an order on their website they send me an email declining my order a day after, contacting customer service didn't help at all (they were very adamant not to ship me parts)

 

i hope someone here can share this post with Linus since no one else can help me

[PDifolco]

2 hours ago, Tech_is_meh said:

Guys I need your help

 

my framework laptop has been broken for over a year with a display issue and framework refuses to send me a replacement display because I'm using a freight forwarding address (ordering from US then shipping it to my home address) they were happy to sell me a laptop to that address but refuse to ship me parts.

 

even though my laptop was under warranty when it broke I'm still happy to pay for my replacement part, but every time I try to place an order on their website they send me an email declining my order a day after, contacting customer service didn't help at all (they were very adamant not to ship me parts)

 

i hope someone here can share this post with Linus since no one else can help me

Already seen that, they seem to refuse to sell outside the US and also to forwarding addresses once they know it's one...

Can't really fathom why, now you need to find an US real friend to get the part for you  

[LloydLynx]

Get Framework support to tell you the model number of LCD panel they put in their laptops so you can find one yourself outside of Framework.

[Needfuldoer]

10 minutes ago, LloydLynx said:

Get Framework support to tell you the model number of LCD panel they put in their laptops so you can find one yourself outside of Framework.

Or take your display assembly apart and look at the back of the panel for the manufacturer's information sticker.

[whispous]

you should fix the title to say it's because you're using freight forwarding. Freight forwarding is endlessly used to scam, regardless of the legit ways it can be used.

It's not unusual for companies to refuse to send to these addresses due to the endless fraud.

[IkeaGnome]

1 hour ago, PDifolco said:

they seem to refuse to sell outside the US and also to forwarding addresses once they know it's one...

No, they do sell in supported countries outside the US. 
Freight forwarders they’ve never allowed though. 

[seanondemand]

They aren't refusing to sell you parts - they're refusing to ship to a freight forwarding address, which has been well and repeatedly documented and is spelled out on their site

[IkeaGnome]

8 minutes ago, seanondemand said:

They aren't refusing to sell you parts - they're refusing to ship to a freight forwarding address, which has been well and repeatedly documented and is spelled out on their site

Even better, that's been their policy since sales on the laptops started.

Framework | Terms of Sale (archive.org)

Quote

Framework reserves the right to decline, reject, or cancel your order or limit order quantity at any time for legitimate reasons, which include but are not limited to product availability, quantity limits, errors in stated price, invalid or unsupported shipment addresses, or payment processing issues.  If you have already paid, we will refund you the full amount of the declined, rejected, or cancelled order or the amount of adjusted order quantity, including applicable taxes and any delivery charges.  Framework may however first try to contact you using the contact information we have for your account (the “Contact Information”) to adjust your order, payment method, or shipment information to resolve the issue prior to cancellation.

Quote

Products will only be shipped to supported shipping regions.  Available Products may vary depending on your region.  During checkout, your shipping address will be validated to determine if it is in a supported shipping region for the Product.  If the final shipping address is outside of these regions, Framework reserves the right to cancel the Order and refund any amount actually paid.