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CyberPowerPC denied gpu replacement

myj
By myj
in Graphics Cards
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Posted

Hey,
I bought a pre-built pc from CyberPowerPC with GIGABYTE GeForce RTX™ 3090 GAMING OC 24G. the card died after 2 month of use, and after I shipped it to them for replacement they denied my request because of the shipping damage which it doesn't have anything to do with me. They told me I should have took pictures before shipping it. they are demanding 2600$ for replacement.

here are the pictures of "physical damages".

Now I don't know what to do. is there anywhere reliable that I can fix the GPU?

 

Inked1641320817902_LI.jpg

Inked1641320817985_LI.jpg

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Have you tried reaching out to gigabyte? I wouldn’t trust cyberpower with writing their own name.

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No I didn't reach to gigabyte.
but with this "Physical damage" is there any chance that gigabyte will replace it for me?

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With that kind of dammage someone must literally must have been driving over the package. So when they received it the must have gotten a really smashed package and they should have made a claim about that to the shipping company.    

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Didn't the LTT secret shopper videos teach people that you should never buy from cyberpower?  There's a reason prebuilt's are looked down on. 

 

As a last resort I would ask to speak to a supervisor at cyberpower.

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12 minutes ago, myj said:

No I didn't reach to gigabyte.
but with this "Physical damage" is there any chance that gigabyte will replace it for me?

Well it looks superficial. Just bend it back to shape?

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My Stuff n' Things

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The Beast (My Rig)   |CPU: AMD Ryzen 9 3900X|  |Cooling: Enermax Liquimax III, 6x 120mm Noctua Redux|  |Motherboard:  MSI MPG B550 Gaming Plus|  |RAM: 4x32gb 3200 G.Skill TridentZ NEO|  |Graphics Card: EVGA(RIP) GeForce RTX 3070TI FTW3|  |Power Supply: Corsair CX-M 750W|  |Case: Corsair 4000D Airflow Mid Tower Case(Black)|  |SSD: 1Tb WD BLACK NVMe, 500gb NVMe, 1Tb Samsung 850 EVO|  |Monitor: MSI Optix MPG341QR 34" Ultrawide|  |Keyboard: Logitech G815|  |Mouse: Logitech G203 LIGHTSYNC|  |Audio Interface: FiiO K7 DAC/Amp|  |Headphones: Sennheiser HD6XX|  |Webcam: Logitech C920, Logitech C270|

 

My Network Rack  |Switch: Cisco Dell PowerConnect 5548P|  |Router: Unifi USG|  |Rack: 12U|  |Server: HP Z420|  |Services: Proxmox PVE, Wireguard, Pihole, NVR, NAS|

 

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2 minutes ago, MrMcMuffinJr said:

Well it looks superficial. Just bend it back to shape?

Yeah I can give it a try.

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5 minutes ago, chocolatekarma said:

Didn't the LTT secret shopper videos teach people that you should never buy from cyberpower?  There's a reason prebuilt's are looked down on. 

 

As a last resort I would ask to speak to a supervisor at cyberpower.

I talked to them but they won't budge.
I bought it from them because at that time there were no available 3090s and I needed it for my deep learning research

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21 minutes ago, myj said:

They told me I should have took pictures before shipping it. they are demanding 2600$ for replacement.

Did you ship a 3090 without getting pictures of even the serial number on it? 

I'm not actually trying to be as grumpy as it seems.

I will find your mentions of Ikea or Gnome and I will /s post. 

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Why is the 5800x so hot?

 

 

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1 minute ago, myj said:

I bought it from them because at that time there were no available 3090s and I needed it for my deep learning research

 

Makes sense.

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2 minutes ago, IkeaGnome said:

Did you ship a 3090 without getting pictures of even the serial number on it? 

unfortunately yes 😞
I learned my leson

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3 hours ago, myj said:

unfortunately yes 😞
I learned my leson

Did you contact the shipping company? Did you get insurance? 

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On 2/22/2022 at 6:50 PM, Blue4130 said:

Did you contact the shipping company? Did you get insurance? 

they provide the shipping label so I didn't have anything to do with the shipping.

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