I can’t connect the GPU into the PCIe slot

[VirtualBlack]

I’ building a PC with an Asus TUF Z690 and a Asus TUF 3070 Ti but for some reason I can’t make the GPU seat on the PCIe slot properly, it gets stuck midway and doesn’t goes all the way down. It feels some resistance on the left side where is screwed into the case

I have tried on two different cases, a Cooler Master NR600 and on a Corsair 5000D airflow but there’s the same problem. Then tried with another motherboard (an Asus TUF B550 Plus) and the GPU fit fine. 

So I think it may be the motherboard integrated AIO shield because the B550 doesn’t have an integrated AIO shield.

 

What do you think it could be the problem? Am I doing things wrong? Or do I need to RMA the Z690? 

 

I attached some pictures with and without the GPU

[gamagama69]

Do you have the little pcie slot lever down? Other than that probably push harder.

[Brooksie359]

27 minutes ago, gamagama69 said:

Do you have the little pcie slot lever down? Other than that probably push harder.

I remember one time I forgot about the pcie lever and was struggling to fit my card into my motherboard for awhile.

[AbydosOne]

44 minutes ago, VirtualBlack said:

What do you think it could be the problem? Am I doing things wrong?

Is your motherboard installed using standoffs between the case and the board?

[Poinkachu]

42 minutes ago, VirtualBlack said:

I’ building a PC with an Asus TUF Z690 and a Asus TUF 3070 Ti but for some reason I can’t make the GPU seat on the PCIe slot properly, it gets stuck midway and doesn’t goes all the way down. It feels some resistance on the left side where is screwed into the case

I have tried on two different cases, a Cooler Master NR600 and on a Corsair 5000D airflow but there’s the same problem. Then tried with another motherboard (an Asus TUF B550 Plus) and the GPU fit fine. 

So I think it may be the motherboard integrated AIO shield because the B550 doesn’t have an integrated AIO shield.

 

What do you think it could be the problem? Am I doing things wrong? Or do I need to RMA the Z690? 

 

I attached some pictures with and without the GPU

1. make sure your motherboard is placed right. I see a gap between the back IO shield and case.
2. Make sure there isn't a big cable on the other side of the pci-e bracket. (that little slot hole)

 

 

[VirtualBlack]

1 hour ago, gamagama69 said:

Do you have the little pcie slot lever down? Other than that probably push harder.

Yes, the lever is down

40 minutes ago, AbydosOne said:

Is your motherboard installed using standoffs between the case and the board?

Yes, the motherboard is not touching the case 

 

40 minutes ago, Poinkachu said:

1. make sure your motherboard is placed right. I see a gap between the back IO shield and case.
2. Make sure there isn't a big cable on the other side of the pci-e bracket. (that little slot hole)

 

 

1. I think is placed right, the mounting holes are in the same place where the standoffs are, I can’t move it much to close the gap or else I wouldn’t be able to screw it on the standoffs

2. There’s nothing there, there seems to be space for the GPU bracket to enter 

[Senzelian]

When I look at this picture it seems to me that the graphics card is slotted in all the way, or am I wrong?

If that's the case, then what's the problem? That the screw holes for the PCI-e bracket don't quite line up is pretty normal and a little bit of force is required to fit it in properly.

[VirtualBlack]

7 minutes ago, Senzelian said:

When I look at this picture it seems to me that the graphics card is slotted in all the way, or am I wrong?

If that's the case, then what's the problem? That the screw holes for the PCI-e bracket don't quite line up is pretty normal and a little bit of force is required to fit it in properly.

No, is not slotted all the way, there’s no electrical contact between the slot and the GPU, see this picture 

[Senzelian]

6 minutes ago, VirtualBlack said:

No, is not slotted all the way, there’s no electrical contact between the slot and the GPU, see this picture 

 

That is really strange. If there's no possible way to push the card in further and the motherboard standoffs are installed, then there must be something wrong with the board. But honestly, I can't imagine there being anything wrong. There isn't even enough depth in the board thickness and PCI-e slot to make up for such a large difference.

Maybe you really just gotta push harder, but it's hard to tell from the pictures.
The chance of you braking something in the process is rather small, so I'd just give it a good ol' wiggle and push.

[Poinkachu]

8 hours ago, VirtualBlack said:

Yes, the lever is down

Yes, the motherboard is not touching the case 

 

1. I think is placed right, the mounting holes are in the same place where the standoffs are, I can’t move it much to close the gap or else I wouldn’t be able to screw it on the standoffs

2. There’s nothing there, there seems to be space for the GPU bracket to enter 

Take off your motherboard from the case, lay it on top of the motherboard box and then try to install the GPU.
See if it can go in.

[VirtualBlack]

11 hours ago, Poinkachu said:

Take off your motherboard from the case, lay it on top of the motherboard box and then try to install the GPU.
See if it can go in.

I tried that and GPU fits fine, only gets stuck when I use a case

19 hours ago, Senzelian said:

That is really strange. If there's no possible way to push the card in further and the motherboard standoffs are installed, then there must be something wrong with the board. But honestly, I can't imagine there being anything wrong. There isn't even enough depth in the board thickness and PCI-e slot to make up for such a large difference.

Maybe you really just gotta push harder, but it's hard to tell from the pictures.
The chance of you braking something in the process is rather small, so I'd just give it a good ol' wiggle and push.

If I try to use more force, the case and motherboard start separating from each other, here’s a video 

https://imgur.com/a/jej34A6 
 

I don’t understand why, seems like if there’s is no space for the GPU metal bracket but a dummy bracket (the ones that came with the case) fits

 

Also noticed the integrated I/O shield from the motherboard is loose and moves a little when pushed or pulled here’s a video, is that normal?

https://imgur.com/a/cFpz1y4 

[stage]

It shouldn't have to do with the MB if it fits outside of the case,

 

Can you confirm that the bracket of the card is totally straight - i assume it is.

 

Then can you look the case for some shipping damage or if is just not straight, or has some dings or bends? Both the outside and inside where the vga bracket is suppose to go down.

 

Is there a picture of the rear brackets when you try to put the card in.

 

If you happen to have an older/different card, does the older card fit?

[VirtualBlack]

40 minutes ago, stage said:

It shouldn't have to do with the MB if it fits outside of the case,

 

Can you confirm that the bracket of the card is totally straight - i assume it is.

 

Then can you look the case for some shipping damage or if is just not straight, or has some dings or bends? Both the outside and inside where the vga bracket is suppose to go down.

 

Is there a picture of the rear brackets when you try to put the card in.

 

If you happen to have an older/different card, does the older card fit?

Actually the GPU bracket is not totally straight, it’s slightly bent on the tip, if I recall correctly it came like that out of the box. 
 

Do you think I should try to bend it back?

[-rascal-]

23 hours ago, VirtualBlack said:

 

 

 

Is the IO cover / screw from the slot below causing a blockage?

 

OH...is the other end of the GPU hitting against the Z690 chipset heatsink?

 

Because...

• The TUF B550 uses a smaller chipset heatsink
• If the problem is on the motherboard (i.e. heatsink), it doesn't matter WHICH case you use

[--SID--]

Can you post a picture of the right side of the motherboard when it's mounted in the case? Need to see the gap between the motherboard and case. High res pic preferred.

[stage]

@VirtualBlack most likely this is the issue - if the issue does not occur when MB is outside the case, this bend can catch on the cases so you cannot go lower. In any case this brackets are always straight on all cards. However I cannot say if you will be able do straighten it without braking it, so please don't hold me accountable. EDIT: Actually I checked with my card, and indeed there is a slight bend, so back to square one...

 

@-rascal- he said it fits outside the case. So it does not interfere with the heatsink or with the SATA ports, which indeed is a issue with some cards and MB combination. Most likely the issue is the bend bracket on the GPU. But this things is hard to judge from pictures, If i was in person there it would be a different story.

[VirtualBlack]

48 minutes ago, --SID-- said:

Can you post a picture of the right side of the motherboard when it's mounted in the case? Need to see the gap between the motherboard and case. High res pic preferred.

Here are some pictures, are they useful?

[--SID--]

That's the left side. Post a picture of the right side, the side with the 24 pin connector. A picture in angle please.

[VirtualBlack]

5 minutes ago, --SID-- said:

That's the left side. Post a picture of the right side, the side with the 24 pin connector. A picture in angle please.

 

[VirtualBlack]

@stage Yeah, all GPUs have that slight bend, I have tried with an EVGA GT 1030 SC and didn’t fit either

[Poinkachu]

1 hour ago, VirtualBlack said:

Actually the GPU bracket is not totally straight, it’s slightly bent on the tip, if I recall correctly it came like that out of the box. 
 

Do you think I should try to bend it back?

I don't remember ever seeing a bend like that from a new GPU. But maybe I'm worng.
That end supposed to go into the small holes between the motherboard & the PCI brackets.

So there's a chance that your GPU can't go in due to that end can't fully go through the hole

Try aligning then sliding in that end to the holes first, after it gets through partway align the PCB with PCI-E slot.
 

 

[VirtualBlack]

1 hour ago, Poinkachu said:

I don't remember ever seeing a bend like that from a new GPU. But maybe I'm worng.
That end supposed to go into the small holes between the motherboard & the PCI brackets.

So there's a chance that your GPU can't go in due to that end can't fully go through the hole

Try aligning then sliding in that end to the holes first, after it gets through partway align the PCB with PCI-E slot.
 

 

I tired with a different GPU (a GT 1030) and didn’t fit either, the bracket is into that hole. 
 

Also tried the 3070 Ti on a completely different system and fit fine, so I doubt is the bended bracket.
 

To me the culprit seems to be the Z690 motherboard which I/O shield doesn’t work inside a case

[VirtualBlack]

I managed to slot the GPU in the slot

 

I had to use WAY more force than usual, almost putting all my weight on the GPU, it seems that for some reason this motherboard was hindeirng some space on the PCIe slots area and the metal bracket on the GPU had to be forced to enter in. Same thing if I want to take it out, I have to use too much force that it seems like the PCI-e slot is going to desolder from the motherboard.

 

I had built other PCs with motherboards that doesn't have an integrated I/O shield and installing a GPU was much easier, pretty sure that amount of force is not normal.

 

Without further undestanding if the motherbaord desing is bad, if the GPU bracket was too bent or was just me installing it wrong, I'm going to mark this as solved.