PLUGGED IN NOT CHARGING LAPTOP

[Agena_]

I got a brand new laptop a week ago, today. i put in the charger and it says plugged in, not charging?

 

Why is this?

Can i have some help

 

Thank You

[The_russian]

What's the model of the laptop? Have you made sure the outlet you are using works?

[Agena_]

2 minutes ago, The_russian said:

What's the model of the laptop? Have you made sure the outlet you are using works?

yes its a lenovo 15ARE05, Ive checked everything is plugged in. but it just randomly happened. i charged it at 4pm. and at 11pm it says this?

[The_russian]

Try doing a restart of the laptop, as simple as it sounds it actually fixes a lot of problems and is easy to try.

[xdeathshot20]

odds are its a bad battery or motherboard.  I work on computers and i see this all the time.  Try updating BIOS tho via lenovo vantage before contacting them.

[Agena_]

24 minutes ago, xdeathshot20 said:

odds are its a bad battery or motherboard.  I work on computers and i see this all the time.  Try updating BIOS tho via lenovo vantage before contacting them.

Restarted and didn't help. 

I saw a bios update pop up couple of days ago, but was scared to update. Should I update it before I plan to call lenovo tommorow. Or should I wait for their response.

 

Many thanks

[xdeathshot20]

4 hours ago, Agena_ said:

Restarted and didn't help. 

I saw a bios update pop up couple of days ago, but was scared to update. Should I update it before I plan to call lenovo tommorow. Or should I wait for their response.

 

Many thanks

preform the bios update and make sure its plugged in.  Even if it isnt charging.  If the battery is below like 30% i woundnt do it only because if the machine dies during the update, it kinda gets bricked

[Agena_]

5 hours ago, xdeathshot20 said:

preform the bios update and make sure its plugged in.  Even if it isnt charging.  If the battery is below like 30% i woundnt do it only because if the machine dies during the update, it kinda gets bricked

did bios update, nothing worked. im installing windows updates now? im so worried

[icovelev]

Does it say it's charging and stuck on some percentage? Open Lenovo Vantage and see if Conservation Mode is on, if yes turn it off. 

 

[Bobbyct]

Check the port, make sure that you can't just see like copper, I had an old HP laptop and the covering came off so the charger was barely touching the bare metal.

[thedangerine]

If you got it last week I would just send it back and get a new one. Sure there are things you can try to get it working, but if you just bought it brand new then I would try to return it to wherever you bought it from and get a new one. Even if it starts working now who knows if the problem will resurface in a year or two. I wouldn't take any chances and just try to get a new one

[panzersharkcat]

It's normal for Lenovo laptops when battery is above 95% charged.