Radeon VII + B550 = blackscreens?

[narrdarr]

just a random thought:

ensure the GPU is in all the way

Or try a different pcie slot

 

@gameboy3800

Saw your post over @ amd.  someone also recommends the pro driver over the Adrenalin driver

[narrdarr]

2 minutes ago, Vishera said:

It doesn't make what i said not true,

That is indeed typical for the AMD driver issue,i have never said it doesn't happen in different scenarios or causes.

I helped AMD in the past debugging the problem...

So i know quite a lot about it.

Misunderstood the verbiage sorry.

[gameboy3800]

5 minutes ago, narrdarr said:

just a random thought:

ensure the GPU is in all the way

Or try a different pcie slot

 

@gameboy3800

Saw your post over @ amd.  someone also recommends the pro driver over the Adrenalin driver

i'll move the gpu down a slot. its not a 4.0 card anyways so it shouldnt matter if its in a 3.0 or 4.0 slot

[Vishera]

11 minutes ago, narrdarr said:

@gameboy3800

Saw your post over @ amd.  someone also recommends the pro driver over the Adrenalin driver

It sounds like a good solution,AMD has to be careful with stability in the enterprise segment.

Use the enterprise version.

Also i saw that you are not the only one currently facing this issue,

I will tell you a secret,the issue first appeared in April 2016 with Tonga GPUs:

Article from July 2016: https://www.pcinvasion.com/r9-380-black-screen-issues-amds-persistent-unsolved-bug/

Reddit 2016: https://www.reddit.com/r/Amd/comments/4f65db/r9_380_users_who_have_black_screen_crashes_help/

AMD had 4 years to fix this issue,yet it returns every time after AMD claim they fixed it.

[gameboy3800]

  

9 minutes ago, Vishera said:

It sounds like a good solution,AMD has to be careful with stability in the enterprise segment.

Use the enterprise version.

Also i saw that you are not the only one currently facing this issue,

I will tell you a secret,the issue first appeared in April 2016 with Tonga GPUs:

Article from July 2016: https://www.pcinvasion.com/r9-380-black-screen-issues-amds-persistent-unsolved-bug/

Reddit 2016: https://www.reddit.com/r/Amd/comments/4f65db/r9_380_users_who_have_black_screen_crashes_help/

AMD had 4 years to fix this issue,yet it returns every time after AMD claim they fixed it.

but i already have tried the radeon pro driver? ↓

On 7/4/2020 at 6:37 AM, gameboy3800 said:

just tried the radeon pro driver version 20.Q2.1 just for the lols since that actually is a newer driver version vs the newest optional by 2 weeks, aaaannnnnd... same results as before. dammit i thought i was onto something.

[Vishera]

Just now, gameboy3800 said:

but i already have tried the radeon pro driver? ↓

 

Yep,you are correct.

AMD should be punched in the face for it.

[gameboy3800]

41 minutes ago, narrdarr said:

just a random thought:

ensure the GPU is in all the way

Or try a different pcie slot

 

@gameboy3800

Saw your post over @ amd.  someone also recommends the pro driver over the Adrenalin driver

gpu was already all the way inserted into the top slot, but i still moved gpu down a slot (its now a 3.0 slot but only wired for x4, i lose some performance in forza)

 

same result.

 

i test with forza because it loads fast and has been the most reliable way to get driver crashes. i can try borderlands 3 but i dont know if it will change anything.

[Vishera]

Just now, gameboy3800 said:

moved gpu down a slot (its 3.0 but only x4, i lose some performance in forza)

 

same result.

 

i test with forza because it loads fast and has been the most reliable way to get driver crashes. i can try borderlands 3 but i dont know if it will change anything.

I suspect there is not much you can do to solve it,it's 100% the black screen issue coming back since other people are now reporting to have this issue.

[gameboy3800]

1 minute ago, Vishera said:

I suspect there is not much you can do to solve it,it's 100% the black screen issue coming back since other people are now reporting to have this issue.

can you link me some pro drivers from a couple months ago? its worth a shot.

[Vishera]

1 minute ago, gameboy3800 said:

can you link me some pro drivers from a couple months ago? its worth a shot.

There you go:

https://www.amd.com/en/support/kb/release-notes/rn-pro-win-19-q1

[gameboy3800]

1 minute ago, Vishera said:

There you go:

https://www.amd.com/en/support/kb/release-notes/rn-pro-win-19-q1

thats probably too old... i tried running 19.3.3 and it gave me absolutely horrid screen distortions. probably because i'm on windows 10 build 2004 now, and its not sure how to work on it.

[Vishera]

Just now, gameboy3800 said:

thats probably too old... i tried running 19.3.3 and it gave me absolutely horrid screen distortions. probably because i'm on windows 10 build 2004 now, and its not sure how to work on it.

You are right,i was about to edit my comment,here is the one i wanted to share:

https://www.amd.com/en/support/kb/release-notes/rn-pro-win-19-q2

[gameboy3800]

2 minutes ago, Vishera said:

You are right,i was about to edit my comment,here is the one i wanted to share:

https://www.amd.com/en/support/kb/release-notes/rn-pro-win-19-q2

ok i'll ddu and run that. should i move my gpu back to the top slot with full bandwidth or not bother for now?

[Vishera]

Just now, gameboy3800 said:

ok i'll ddu and run that. should i move my gpu back to the top slot with full bandwidth or not bother for now?

Sounds like a good idea.

I hope it will work 

[gameboy3800]

25 minutes ago, Vishera said:

Sounds like a good idea.

I hope it will work 

nope 

[ChrisZH]

13 hours ago, gameboy3800 said:

nope 

I'm having this same issue with mine man. Happens on desktop and in games, most notably wow classic. Tried drivers that work on my old rx 580 but no luck. I was gonna try going back some drivers, I found better stability with 20.2.1 but still crashed radeonsoftware. Does your fps tank when the drivers recover?

[gameboy3800]

7 hours ago, ChrisZH said:

I'm having this same issue with mine man. Happens on desktop and in games, most notably wow classic. Tried drivers that work on my old rx 580 but no luck. I was gonna try going back some drivers, I found better stability with 20.2.1 but still crashed radeonsoftware. Does your fps tank when the drivers recover?

normally when my drivers recover, the game crashes. loading another game, i dont notice any drop in performance except for maybe a few extra stuttering. for borderlands2 the screen can go black, but once it recovers the game is still running and i can resume playing.

[gameboy3800]

On 7/5/2020 at 7:53 AM, gameboy3800 said:

nope 

today when i got a blackscreen, the system rebooted completely. event viewer shows this:

[narrdarr]

6 minutes ago, gameboy3800 said:

today when i got a blackscreen, the system rebooted completely. event viewer shows this:

Does your dump file saying anything?

[gameboy3800]

21 minutes ago, narrdarr said:

Does your dump file saying anything?

dump file isnt letting me open it, but i looked up the bugcheck thing and i followed a tutorial that shows what drivers acted up to cause it, and it pointed to razer drivers. i've now just reinstalled synapse and i'm going to see if it worked. i swear if it was razer causing it this whole time...

[gameboy3800]

just blackscreened and restarted again. same bugcheck thing in event viewer. is there an easy way to open the memory dump file to see what it says?

[narrdarr]

37 minutes ago, gameboy3800 said:

dump file isnt letting me open it, but i looked up the bugcheck thing and i followed a tutorial that shows what drivers acted up to cause it, and it pointed to razer drivers. i've now just reinstalled synapse and i'm going to see if it worked. i swear if it was razer causing it this whole time...

Download WinDbg

[ChrisZH]

28 minutes ago, gameboy3800 said:

just blackscreened and restarted again. same bugcheck thing in event viewer. is there an easy way to open the memory dump file to see what it says?

Whenever I tried to open my DMP files, Microsoft support told me a specific way to upload it for them to view it. Couldn't look at it myself.

[gameboy3800]

2 hours ago, narrdarr said:

Download WinDbg

i still get an access is denied message when trying to open with that.

[narrdarr]

1 minute ago, gameboy3800 said:

i still get an access is denied message when trying to open with that.

cant you post a copy of the dump file?