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Apple fined for misleading customers with faulty iPhones and iPads

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1 minute ago, RorzNZ said:

You can mail it directly to Apple. 

thats not how people work though.

 

if your car breaks down, you take it to your mechanic, you dont go searching for the manufacturers card yard to have it serviced, especially if there is not one in your area


Judge the product by it's own merits, not by the Company that created it.

 

 

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Just now, RorzNZ said:

You can mail it directly to Apple. 

Some parts of the world like where I live, it costs an arm and a leg to ship things out. Why must I as a customer expanse myself for a repair that 9/10 times is a manufacturer defect.


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3 minutes ago, XenosTech said:

Why are they making so hard for people to get repairs ?

Because they are a terrible company that wants you to throw the phone away after 8 months and buy a new one.

long gone are the days when they had to make good stuff to climb out of debt and obscurity

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Just now, Sierra Fox said:

but this is the crux of the issue. Apple don't want to authorize third parties repair stores to repair their devices for what ever reason.

 

I live in a city with a population of 120,000 people and there is not authorized apple repair centre anywhere near here. most people are going to search "iphone repair <city name>" or just go to a place they know repair smart phones because the average consumer is not going to know about these issues and that apple can brick their phone because it was not repaired by an authorized repair centre. 

They can't guarantee the quality of the repair from a unauthorised service centre, so why should they supply the part. If it's a bad repair, they are going to get blamed for the issue anyway. It's why they have the authorisation process. If the average consumer gets an issue after they repair their phone, they are most likely to go to the repairer. Can't really blame Apple for not wanting to assist repairers who aren't guaranteed to know to be able to install it at all. 

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1 minute ago, emosun said:

Because they are a terrible company that wants you to throw the phone away after 8 months and buy a new one.

long gone are the days when they had to make good stuff to climb out of debt and obscurity

Soon we're gonna have intel, amd and nvidia making products in the same manner /s


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6 minutes ago, RorzNZ said:

They send genuine parts to authorised service centres. 

That doesn't help those who aren't within accessible distance of an AASP. Users should still be able to do repairs themselves or via third-parties. 


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1 minute ago, RorzNZ said:

They can't guarantee the quality of the repair from a unauthorised service centre, so why should they supply the part. If it's a bad repair, they are going to get blamed for the issue anyway.

Right as if the ishops do top notch repairs themselves


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3 minutes ago, emosun said:

 it's like reading a transcript of the employee handbook. if you're trying to be apple employee of the month you're laying it on a bit thick huh?

 

Anyway. I'm amazed at the hoops apple make people jump through just to use their product. I bought my android phone 4 years ago...... and that was it. Didn't have to make any accounts , or download updates or anything , just worked and still does. while my sister has been through like 3 iphones in the same time period.

honestly i think i've only ever heard people complain about the iphone , i don't think i've ever seen someone who had a very old iphone that worked well and needed nothing since purchase.

 

Whatever makes the most headlines and make people complain about Apple and share it, even though it's a good product and reflected in it's sales. 

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3 minutes ago, RorzNZ said:

good product and reflected in it's sales.

yeah like mcdonalds french fries

 

they sell a lot = good

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6 minutes ago, Sierra Fox said:

thats not how people work though.

 

if your car breaks down, you take it to your mechanic, you dont go searching for the manufacturers card yard to have it serviced, especially if there is not one in your area

I get what you mean, but mechanics also go through a certification process. You don't need to go to an Apple Store to get it fixed, just an authorised service provider. You don't go to the teenager down the road to fix your car, so why leave it to someone who isn't guaranteed to fix it?

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Just now, RorzNZ said:

Whatever makes the most headlines and make people complain about Apple and share it, even though it's a good product and reflected in it's sales. 

You can bet your ass that if this were any other company, we would still fight this behavior. Apple is wasting tons of material even after "recycling" that not allowing third-party or end-user repairs is more wasteful. 

 

A product that ends up in a trash pile in two years is worse than a part of that product after being repaired. Environmental responsibility is a big portion of Apple's marketing and end-user repairs will help with reusing and reducing e-waste. This is just as bad as Samsung making batteries that are soldered to the damn phones.


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1 minute ago, RorzNZ said:

I get what you mean, but mechanics also go through a certification process. You don't need to go to an Apple Store to get it fixed, just an authorised service provider. You don't go to the teenager down the road to fix your car, so why leave it to someone who isn't guaranteed to fix it?

The difference here is that the mechanic doesn't need to be licensed with BMW or Audi to obtain a) parts, b) schematics/diagrams, and c) the tools for the job. 


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Just now, RorzNZ said:

Not top notch, but working and under warranty. 

Tell that to snazzy labs


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1 minute ago, RorzNZ said:

You do for some specialist jobs. 

Moving the goal post.

 

Unless we're talking about reprogramming the ECMC or other complex component (for out-of-spec performance) there is no reason for either of these two industries to disallow parts or service to individuals regardless of certification. An engine is an engine. Knowing how a car, or phone, works should be documented and available for transparency and repairs. I've called BMW and Toyota for diagrams of the electrical system and was able to get them. Why can't Apple, Samsung, and others be held to the same scrutiny? 


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2 minutes ago, ARikozuM said:

-snip-

and ultimate, if someone repairs a phone wrong, you might brick it.

 

repair a car wrong and you could kill someone.


Judge the product by it's own merits, not by the Company that created it.

 

 

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Rightfully so. An unrelated issue/defect should not void your original manufacturer warrant even if repaired via a third party repair shop...


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5 minutes ago, Sierra Fox said:

and ultimate, if someone repairs a phone wrong, you might brick it.

 

repair a car wrong and you could kill someone.

The repair has to be proven to have caused the malfunction/death. Replacing a spark plug doesn't mean BMW can decline the brakes under warranty. 


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17 minutes ago, ARikozuM said:

The difference here is that the mechanic doesn't need to be licensed with BMW or Audi to obtain a) parts, b) schematics/diagrams, and c) the tools for the job. 

Im starting to imagine if Apple made a car:
You'd need to bring it to an 'Apple Garage' to change the oil, rotate the tires, change out the battery, or just pass inspection.
Don't have an Apple Garage near you? Don't worry you can have your car towed.
If you want to be an authorized 3rd party Garage, that means you can only do basic servicing (the ones mentioned above). If something else happened to the car like: Windshield damage, or replacing the seats. You ( The authorized 3rd party) cannot replace those. you must send it to Apple, or you will lose your certification.


- Correct me if Im wrong. But I do seem to recall that being a thing.
Authorized 3rd party iPhone repair shops can only do certain things to the iPhone. They cannot for example: re-solder chips where solder joints have broken for whatever reason. And there is no level of Apple Authorization that would let a 3rd party repair shop do such a thing, even if they have the proper equipment and former Apple employees who were 100% trained to do such things.

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19 minutes ago, ARikozuM said:

The repair has to be proven to have caused the malfunction/death. Replacing a spark plug doesn't mean BMW can decline the brakes under warranty. 

That's not exactly the same; it's pretty much impossible to break l damage the breaks while replacing a spark plug; alternatively, it's very easy to damage *insert any phone part* while fixing *any other phone part* due to the fragile nature and high density.

 

Apple should make it easier for third parties, but as far as I'm concerned, they (and most electronic manufacturers) shouldn't be expected to continue to cover a device fixed by a third party. However, at the same time a third party is more likely to do something to lead to a worse experience. What Apple really should do is stop with the asinine designs and charge reasonable amounts for repairs.

 

I also see no reason why someone should expect a brand new device to replace a >1-2 months old device.


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16 minutes ago, ARikozuM said:

Moving the goal post.

 

Unless we're talking about reprogramming the ECMC or other complex component (for out-of-spec performance) there is no reason for either of these two industries to disallow parts or service to individuals regardless of certification. An engine is an engine. Knowing how a car, or phone, works should be documented and available for transparency and repairs. I've called BMW and Toyota for diagrams of the electrical system and was able to get them. Why can't Apple, Samsung, and others be held to the same scrutiny? 

There's quite a lot to program in the car to make it function properly, it's not a one-size-fits-all scenario, and there are very often OEM tools you need for the job. Saying an 'Engine is an Engine' doesn't apply to repairing a car or a phone. 

 

The reason why Apple don't send people the schematics of an iPhone is to stop people replicating it. If you sell something like that you can't just give it away or someone may try and produce the same product at a lower price, probably hindering quality, then people might start comparing the two. It reflects badly. Likewise if its fixed with a poor repair hardware, would you blame Apple or the person involved in the replacement hardware - which is not made by Apple. 

 

If you, in a car, even though you have the schematic for the electrical system, replace a wiring harness and it breaks, because you have not soldered the connections/used heat shrink/used proper connectors/used tiny gauge wiring, blame the people who sent you the schematic? No. Because you did a crappy repair job with the wrong tools. Thats what the authorisation is all about when working with Apple products. You need to demonstrate you can fix the item and apply to get the right repair materials. If Apple don't know you can fix the phone, why should they send you the materials - when Apple fulfil the warranty for the repair themselves?

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2 minutes ago, RorzNZ said:

schematics of an iPhone is to stop people replicating it.

You have never read schematics, have you?

Also Little history lesson: IBM used to give schematics to their PCs. But that didn't mean IBM gave away the code in the IBM BIOS.
The Schematics weren't the important part in making an IBM clone, it was the reverse engineering of the BIOS, that allowed companies to make IBM clones.
(Also since Apple owns IOS, its VERY unlikely anyone could make an iPhone clone, use a iOS and not be in massive legal trouble)

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1 hour ago, emosun said:

9 million isn't enough to teach apple a lesson. they're going to keep doing this crap time and time again.

No, but having been told publicly that they must give every single customers who demands it a new phone instead of a refurbished unit might.

1 hour ago, RorzNZ said:

This is so silly. 

 

So if i break my iPhone, get it fixed by a third-party who does a really bad job, it's Apple's fault, not even that but i'm entitles to a brand new one, instead of one thats been fixed properly and in great condition. 

It's not about fixing other peoples shoddy work, it's because they misrepresented Australian consumer law to their customers.

56 minutes ago, RorzNZ said:

They can't guarantee the quality of the repair from a unauthorised service centre, so why should they supply the part. If it's a bad repair, they are going to get blamed for the issue anyway. It's why they have the authorisation process. If the average consumer gets an issue after they repair their phone, they are most likely to go to the repairer. Can't really blame Apple for not wanting to assist repairers who aren't guaranteed to know to be able to install it at all. 

Again they don't have to guarantee the work of others,It even says that in the Article. 


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