internet goes down? ISPs pay back the customer for the down time - Ofcom proposes

[zMeul]

2 minutes ago, Zodiark1593 said:

Assuming the offending party has the liquid assets to cover the damages to the ISP and customers. 

he pays with his business assets / house / car / kidney / wife / daughter(s) 

[BlueChinchillaEatingDorito]

4 hours ago, GoodBytes said:

Seriously? When my service is down and back up, I just call my ISP, and they give me the days that I hadn't service (or intermittent) back on the next bill.

I guess, they are doing it automatically, is that what they propose?

Which provider? Can't be Shaw right?

[GoodBytes]

28 minutes ago, BlueChinchillaEatingDorito said:

Which provider? Can't be Shaw right?

Videotron. Second largest provider of Internet, phone, and TV in Quebec.

[zMeul]

Just now, GoodBytes said:

Videotron

sounds like an 80s failed techno rock band

[GoodBytes]

1 hour ago, zMeul said:

sounds like an 80s failed techno rock band

LOL!!!

Anything with TRON at the end must be good!

Actually, they were founded in 1964, as a TV cable provider.

 

Now they offer Cable TV, Internet (via coaxial cable), phone (going through coaxial cable as well), and mobile phone service for both residential and businesses.

 

They are more expensive between the other choice: Bell (using phone line tech), but the service is superior, customer service is better, and they don't have a monthly billing error problem that you need to call and fight continuously.

 

Then you have small providers, where they are not that much cheaper, and just rent the lines from Bell or Videotron.

 

Both have fiber, if you wonder. In fact only 'the last mile' is in phone line or cable. But, if you are in a new neighborhood, you can have a fiber line in your home (depending on the builder of the house).

[Zodiark1593]

3 hours ago, zMeul said:

he pays with his business assets / house / car / kidney / wife / daughter(s) 

So if some homeless bum (or someone equally judgement proof due to lack of assets) decides to dig a hole, and severs a fiber line, cutting off thousands, the ISP would have to take the hit? Am I correct? 

[zMeul]

Just now, Zodiark1593 said:

So if some homeless bum (or someone equally judgement proof due to lack of assets) decides to dig a hole, and severs a fiber line, cutting off thousands, the ISP would have to take the hit? Am I correct? 

to dig that big and deep of a whole and be capable to sever the FIOS trunk you need serious power - I doubt that bum exists

[Zodiark1593]

1 minute ago, zMeul said:

to dig that big and deep of a whole and be capable to sever the FIOS trunk you need serious power - I doubt that bum exists

"or someone equally judgement proof" means a person or business unlikely to ever pay off a judgement. Though you've yet to answer my above question.  

[zMeul]

4 minutes ago, Zodiark1593 said:

"or someone equally judgement proof" means a person or business unlikely to ever pay off a judgement.

court, civil suit from the ISP in regards of recovering their loses

local government, digging without authorization can be (depends on the country/state) punishable by law - prosecution 

[Zodiark1593]

1 hour ago, zMeul said:

court, civil suit from the ISP in regards of recovering their loses

local government, digging without authorization can be (depends on the country/state) punishable by law - prosecution 

So what you're saying is the ISP pays out, regardless of whether or not they can actually recoup their losses later from the guilty party via judgment or other means? Correct? 

[zMeul]

2 hours ago, Zodiark1593 said:

So what you're saying is the ISP pays out, regardless of whether or not they can actually recoup their losses later from the guilty party via judgment or other means? Correct? 

yeah

[Centurius]

How realistic are two working day downtimes? With basically every ISP I have been at to date they've never lasted more than 6 hours.

[RagnarokDel]

that's been happening since the mid 90s in Québec...

[paddy-stone]

On 24/03/2017 at 1:41 PM, Matt_98 said:

pretty much, it should be easy to implement (there are only 2 isp's really in UK)

Not even close, there's talktalk, BT, EE, vodaphone, virgin media, plusnet.. to name only a few, plus there are smaller ISPs that serve certain areas or communities. You're maybe getting mixed up with the fact that BT own the network that a lot of ISPs lease to their customers as such. an ISP only has to provide the connection to you to be an ISP, they don't have to own the network or anything.

 

[edit] Just had a quick google search and came up with this  http://www.ispreview.co.uk/review/top50.php

[Matt_98]

17 minutes ago, paddy-stone said:

Not even close, there's talktalk, BT, EE, vodaphone, virgin media, plusnet.. to name only a few, plus there are smaller ISPs that serve certain areas or communities. You're maybe getting mixed up with the fact that BT own the network that a lot of ISPs lease to their customers as such. an ISP only has to provide the connection to you to be an ISP, they don't have to own the network or anything.

 

[edit] Just had a quick google search and came up with this  http://www.ispreview.co.uk/review/top50.php

thats waht i mean theres only really bt and virgin, the rest are just bt lines with a different name (apart from those new mesh networks poping up places)

[paddy-stone]

On 24/03/2017 at 6:32 PM, zMeul said:

he pays with his business assets / house / car / kidney / wife / daughter(s) 

Most likely it would be liability insurance, depending on the location of the "incident", could be house insurance that has liability insurance also, or from business insurance etc. It's unlikely that a regular householder  would be doing anything major that could damage a network that badly. Could be wrong of course, but that's my take on it.

[Thony]

£10 per day of downtime ?! Thats a bit too much when average monthly broadband packages dont even cost £50 (line rental included because we all use old fucking phones in the UK...).

[zMeul]

12 minutes ago, Thony said:

£10 per day of downtime ?! Thats a bit too much when average monthly broadband packages dont even cost £50 (line rental included because we all use old fucking phones in the UK...).

so wait .. you're gonna complain if they, maybe, gonna' pay your bill if 5 days internet is out?

does not compute

 

50 pounds for DSL ... that's seriously overly expensive

I pay for TV + 300mbps ~20quid

[Thony]

2 minutes ago, zMeul said:

so wait .. you're gonna complain if they, maybe, gonna' pay your bill if 5 days internet is out?

does not compute

Thats your words not mine. 

My point was that fine is too high for the price of the service. No ISP will agree with that penalty amount.

[zMeul]

Just now, Thony said:

Thats your words not mine. 

My point was that fine is too high for the price of the service. No ISP will agree with that penalty amount.

then they should offer better services, I also edited my previous post to show how fucked up that 50quid contract is

[Thony]

Just now, zMeul said:

then they should offer better services, I also edited my previous post to show how fucked up that 50quid contract is

The fact ISPs dont provide a steady connections and to fight that they say "speed UP TO 100mbps" so they cover their asses when customers dont get full speeds its the most fucked up thing about ISPs. 

 

That said, ISPs usually dont have long service outages.

[Belgarathian]

Comcast would go into liquidation overnight if this the FCC.