Steam account Hacked.

[SladeDJWilson]

My steam account has been hacked. I've reported it. I want to know if Valve will help me?

[WereCatf]

5 minutes ago, SladeDJWilson said:

I want to know if Valve will help me?

Why are you asking here? No one here works at Valve. Do you go and ask e.g. Apple if Lenovo will help you as well?

[WereCat]

yes, they will most likely help you but it may take a while

[SladeDJWilson]

6 minutes ago, WereCatf said:

Why are you asking here? No one here works at Valve. Do you go and ask e.g. Apple if Lenovo will help you as well?

Look I wanted to know if they help. Someone in this entire forum would have underwent this same situation and I want to talk with them. Not to people like you 

[SladeDJWilson]

7 minutes ago, WereCat said:

yes, they will most likely help you but it may take a while

Can u tell the time taken approximately ?

[WereCatf]

Just now, SladeDJWilson said:

Look I wanted to know if they help.

If you have made a ticket they may or may not help. There are people who have gotten help and there are people who haven't. No one here can do anything about it.

[SladeDJWilson]

10 minutes ago, WereCatf said:

If you have made a ticket they may or may not help. There are people who have gotten help and there are people who haven't. No one here can do anything about it.

I have my ticket. I know no one here can help. But if someone says that they've recovered their hacked steam account that will give me some hope.

[WereCatf]

4 minutes ago, SladeDJWilson said:

I have my ticket. I know no one here can help. But if someone says that they've recovered their hacked steam account that will give me some hope.

Alas, there are plenty of people who have recovered their accounts and there are plenty of people who haven't. Just a simple Google-search would've given you plenty of threads on e.g. Reddit on both sides. Even worse is that some people have gotten help in just days and for some people it has taken literally months.

 

My point is, Steam's support is really unpredictable and they often seem to make their decisions so arbitrarily that they may just as well throw dice about it. If I were to give any advice, I'd say prepare to wait at least a couple of weeks.

[SladeDJWilson]

20 minutes ago, WereCatf said:

Alas, there are plenty of people who have recovered their accounts and there are plenty of people who haven't. Just a simple Google-search would've given you plenty of threads on e.g. Reddit on both sides. Even worse is that some people have gotten help in just days and for some people it has taken literally months.

 

My point is, Steam's support is really unpredictable and they often seem to make their decisions so arbitrarily that they may just as well throw dice about it. If I were to give any advice, I'd say prepare to wait at least a couple of weeks.

Ok Thanks

[WereCat]

1 hour ago, SladeDJWilson said:

Can u tell the time taken approximately ?

no, how should I know?

[Kc7vwc]

Q: how did they get past your Steam Guard? Wasn't 2FA mandated for everyone a few months back or something? I couldn't log into my own account until I set it up.

[TrainFan475]

Are you still logged in? If they didn't reset your password yet, do it now!

[Praesi]

My Acc is protected via email and phone. Impossible to hack. But Valve will help you. You will have to proof its yours tho.