[PSA]Own a Google Pixel 3? Put a case or take very good care of it, because getting it repaired is going to be a challenge

D13H4RD · November 9, 2018

Anyone with a Google Pixel 3 and 3 XL ought to take note for now.

Currently, it seems that repairs for damage caused by accidental damage or other damages not covered by the standard warranty might not be tendered to for a while due to the lack of replacement parts.

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We booked a repair appointment online and headed out. Before we arrived, the uBreakiFix store called to inform us that they do not yet offer same-day service, but would still need to assess the damage. After the assessment, they gave us a price of $110 and a promise to call us when the parts were in, likely within two weeks.

Today, three days later, we were instead greeted by a call informing us that uBreakiFix has no idea when the necessary parts will come in. The only Pixel 3 part they could get their hands on is the battery.

Long story short: Google isn’t fixing broken Google Pixel 3 and Pixel 3 XL units itself quite yet, and is instead sending people off to uBreakiFix. Our local uBreakiFix is currently out of stock and not even expecting to get repair components — except the battery — for the Pixel 3 or Pixel 3 XL for the foreseeable future. That means that my wife’s new phone is currently damaged without recourse.

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Title says it all, I've had my pixel 3 for a little over a week and I've managed to crack the screen. Facepalm thank god for ubreakifix

Edit: so turns out ubreakifix won't have the parts for maybe a month. Also the Google repair service only applies to the first and second gen pixels. So looks like I'm stuck with my mistake for a while...

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Back story: phone fell off bathroom sink countertop (roughly 3 ft high) and was inside a Spigen Liquid Crystal case. Didn't notice it was broken til the next day. Trying to get it fixed under AMEX's purchase protection (120 days for theft/broken item) but it requires a quote from a manufacturer supported repair shop and the only one nearby is uBreakiFix which does not have any adhesive in any of the shops near me and won't for 2+ weeks. So I guess I'll keep it in the case and use it as normal until then.

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I just bought a Pixel 3 and have used it for about a week. My case took about a week longer than the phone to arrive for some reason. (It's one of the new fabric cases by Google.) In the meantime I was being extremely cautious and kept the phone in a soft microfiber cloth bag.

Anyway I very unfortunately dropped it yesterday and shattered the front glass. I called around to various repair shops in the area who told me it would be a few weeks before they got the parts to fix the phone. A few weeks! On top of that they said it would be $270 to fix this front glass. $270! They will call me when they arrive but I really hoped for something quicker and more affordable.

So I turned to Google. They just sold me a phone for upwards of $900 surely they have some repair system in place. They will have spare screens on hand. No. I just finished speaking with a Google support specialist who essentially told me there's nothing they can do and referred me to the same repair shops I had just called. This really irked me because I'm willing to pay for the repair, it was an accident and it's not their fault. I just want some support from the company that I just bought into. It's as if they pointed me right out the door and said "You're on your own!" On top of all of this, I live in Seattle and there is only one authorized repair shop that can perform this repair.

So as of right now, if you own a Pixel 3, either take very good care of it, put a good case and screen protector on it, apply for the $7/month accidental damage coverage program or all 3 together, because if you break your Pixel 3, you're likely going to be SOL.

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