Buyer Wants To Return My GPU

[HelixEon]

I sold a GTX 1050 on October 6, 2018 and now the buyer wants to return it. What should I do? The reason is as follows:

 

Reason for return

Doesn't work or defective

Comments

the board of the video card is burned and damaged

 

There's a picture he/she included.

https://imgur.com/a/3yT4BCM

[Zumbuh]

Did you list it as not working? Was it working when you sent it?

[HelixEon]

 

Just now, Zumbuh said:

Did you list it as not working? Was it working when you sent it?

It was working before I sent it.

[lmeneses]

If you sold it in good condition, then its not your responsibility. If it was bought from the actual manufacturer, then yes, they would have to accept the return but since you are just selling it online to someone, just deny the return. 

[Zumbuh]

4 minutes ago, HelixEon said:

 

It was working before I sent it.

If it actually broke in shipping (which I doubt, I'd also check the S/N and see if it matches yours) then it's the shipping company's fault. 

[H20Burner]

3 minutes ago, lmeneses said:

If you sold it in good condition, then its not your responsibility. If it was bought from the actual manufacturer, then yes, they would have to accept the return but since you are just selling it online to someone, just deny the return. 

Plus this is second hand. If it worked when it arrived then its good. Theres no warrenty.

[TheBean]

that just looks like vaseline on the back... doesnt *look* damaged... ask buyer for more details

[HelixEon]

2 minutes ago, saksham said:

that just looks like vaseline on the back... doesnt *look* damaged... ask buyer for more details

Yeah, I thought this was suspicious because this doesn't look "burned."

[TheSLSAMG]

11 minutes ago, HelixEon said:

I sold a GTX 1050 on October 6, 2018 and now the buyer wants to return it. What should I do? The reason is as follows:

 

Reason for return

Doesn't work or defective

Comments

the board of the video card is burned and damaged

 

There's a picture he/she included.

https://imgur.com/a/3yT4BCM

That just looks like thermal pad sweat, which is completely normal and doesn't affect functionality. I think the buyer is either naive and doesn't know this or they're trying to abuse the return system because they changed their mind and don't want to admit it. Do you have images of the card from before you sent it out to compare to?

[H20Burner]

Just now, HelixEon said:

Yeah, I thought this was suspicious because this doesn't look "burned."

if it was burned it would be matte black on the parts it was burned. Right?

[TheBean]

3 minutes ago, H20Burner said:

if it was burned it would be matte black on the parts it was burned. Right?

http://i.imgur.com/7YAnsrn.jpg?1

@HelixEon ^ that is what burned looks like

[HelixEon]

1 minute ago, saksham said:

http://i.imgur.com/7YAnsrn.jpg?1

@HelixEon ^ that is what burned looks like

My only options are to either return or to accept the return.  RIP

[Zumbuh]

1 minute ago, HelixEon said:

My only options are to either return or to accept the return.  RIP

You can call eBay about it. I listed a phone as not working very plain as day and when the person regretted it, they tried to complain it wasn't working when the problem was in the title. eBay denied his return the next day.

[Guest]

If you have proof of the card working before shipping, you have more of  a case than the buyer.

[H20Burner]

1 minute ago, HelixEon said:

My only options are to either return or to accept the return.  RIP

Never allow return on used items in the future. This would still allow customers to return if they recieved it doa.

 

[Enderman]

Typical ebay scam, person buys the product and then asks for a refund or returns a broken product to you while keeping the working one.

[Mooshi]

You would know the state of the equipment sent to tell if it matches the picture. That said, it isn't unusual to have a product that doesn't work when it was sent in working condition.

 

Years ago I ordered a drive pulled from an office machine for a reasonable price. Seller had high ratings and the HDD was about 20 bucks cheaper so I thought why not. Arrived in okay condition, but it didn't work. Really hard to tell from the buyers perspective as it is from the seller.

[asand1]

Never sell on ebay. Period.

[kingknightrider]

I agree with Asand1.

Never sell on ebay...

I will go farther though and say never buy from ebay either.

 

THAT ALL SAID...

I could be wrong but that looks like the plastic packaging melted to the card so transport's fault not yours.

[Mick Naughty]

Not selling on eBay would negate the existence for it. Dumb answer. 

 

Did you put that there are no returns on the item? Have detailed pictures of the item and serial number? Would normally end up an easy dispute. What’s the other guys rating like? Previous purchases?

[Code.016]

dont accept the return. He might already changed something from the card or due to mishandling, he/she broke something and wants to put the blame on you.

[Cigano]

Lol this is made by EVGA. EVGA uses a greasy looking thermal or lubrication liquid that can spread on the card when moved it's not harmful to anything and does not effect it's performance. If the card isn't working this isn't the reason 

[Teddy07]

I would not take it back. His problem now

[TheBean]

16 hours ago, kingknightrider said:

I agree with Asand1.

Never sell on ebay...

I will go farther though and say never buy from ebay either.

 

THAT ALL SAID...

I could be wrong but that looks like the plastic packaging melted to the card so transport's fault not yours.

but plastic is not conductive so it should be a problem anyway

[kingknightrider]

11 hours ago, saksham said:

but plastic is not conductive so it should be a problem anyway

Exactly.