router New ASUS router limiting speeds

[Vfo]

Hi.

 

We've bought a new Router (ASUS BRT AC828) to replace our beloved Nighthawk R7000 when it started randomly rebooting (apparently that's a very common issue with that particular router?).

We pay for 750/750, and had no issues running that with the R7000.

 

The new ASUS Router seems to hover around 550/700 with all features disabled.

Directly connecting to the modem gives a steady 750/750 at all times.

 

I tried enabling and disabling all features - even enabled QOS and set it to lower rates, full rates and rediculous rates to see if it had anythign to do with it, but it didn't help.

 

Tried both WAN ports too, all LAN ports to PC, 8 different devices and basically everything I could think of apart from changing to an older firmware version (Current: Version 3.0.0.4.380.7341_FBwifi)

 

Such an expensive device shouldn't be limited like this. Hopefully it's my mistake somewhere.

 

Any ideas?

[heimdali]

Return it and get a router from Ubiquity, or wait for a good deal on a HP MSR.

 

[Lurick]

Is there an enable for packet counters? I know someone I work with had that checked and it severely tanked their speed.

[Vfo]

That's one of the pages I'm not familiar with, but I doubt that's what you're talking about. I'll check the tabs for anything about packet counters now.

Edit: Didn't find anything about packet counters in any of the tabs, or in the manual - I did however notice that the Router's 'check for new firmware' didn't update to the newest version on the support site (the version I mentioned in the original post), so I'll quickly update to that version manually and check if that should fix it.

[Lurick]

12 minutes ago, Vfo said:

-snip-

Sounds good. It might have been a Netgear that has that option but either way, let us know how the firmware update goes and if that fixes it.

[Vfo]

5 minutes ago, Lurick said:

Sounds good. It might have been a Netgear that has that option but either way, let us know how the firmware update goes and if that fixes it.

Updated firmware - no change.

About 250 short on download, and 50 on upload.
Connected R7000 again just for sanity check - still 745/750 on that one. 750/750 on direct cable to modem.

[Lurick]

What happens if you enable NAT Acceleration in the picture you posted above?

[Vfo]

Options for NAT Acceleration is Disabled or Auto.

Set it to Auto, made no difference.

Got 502/694 this time - tested 3 times and it's +- 5 from test to test

[Lurick]

Just now, Vfo said:

Options for NAT Acceleration is Disabled or Auto.

Set it to Auto, made no difference.

Got 502/694 this time - tested 3 times and it's +- 5 from test to test

Hmmm, try to go to the IPv6 tab and disable that and retest.

Another option might be the firewall, try disabling that and testing.

[Vfo]

1 minute ago, Lurick said:

Hmmm, try to go to the IPv6 tab and disable that and retest.

Another option might be the firewall, try disabling that and testing.

IPv6 already disabled.

Firewall already disabled.

 

Basically disabled everything I could find.

Just did a factory reset to retest with default settings - same speeds with a bunch of the traffic analyzer and speed meters enabled

[Vfo]

 

Something "broke" when I reset it and re-updated it. The Bandwidth Monitor no longer tracks this machines usage, but works for the other 7 clients - now this machine can run at close to normal speeds.

 

Think it's all working fine, just a few tweaks needed that probably comes in the near future.

I'll contact support tomorrow regardless. 

 

Thank you so much for your assistance with this, Lurick. It means a lot to us! <3