Laptop can't get Internet connection

[Mobby Dick]

Hey guys,

 

so my mother handed me her Laptop today (Dell Inspiron n5050 with Win10) because it cannot connect to the Internet. It can join networks as usual but that's it.

I did a scan for malware, but Avira couldn't find anything (I know it's not the most reliable software).

All the information that I found useful:

-There is no yellow icon in the bottom left corner

-IPv4-Connectivity says it has Intrernet, IPv6 has no connection to the network

-In this little chart at the bottom of the status window there are Bytes being sent and recieved

-Every driver that could cause a problem has been checked

-LAN doesn't work ether

 

Sorry if my descriptions are bad, I have to translate the german OS into english

I honestly have no clue what could cause an issue here, nor do I have a lot of time to fuck around with this laptop so I thought you might have an idea

If you have any questions just ask

 

Thanks in advance

 

EDIT: I can download files that are stored on the laptop with our homegroup

Edited November 15, 2016 by Mobby Dick

[spartaman64]

does it have drivers for the internet chips

[doomsriker]

Did you try a strait Ethernet connection? If it works over Ethernet, than the wifi card is shot. 

[Mobby Dick]

1 minute ago, spartaman64 said:

does it have drivers for the internet chips

I checked every driver in the device-manager if that answers your question? But I guess it has ^^

[deleted_member_030719]

6 minutes ago, Mobby Dick said:

-LAN doesn't work ether

2 minutes ago, doomsriker said:

Did you try a strait Ethernet connection? If it works over Ethernet, than the wifi card is shot. 

No, he obviously didn't try that.

 

 

 

[Mobby Dick]

1 minute ago, doomsriker said:

Did you try a strait Ethernet connection? If it works over Ethernet, than the wifi card is shot. 

Yes I did, same thing.

[doomsriker]

Just now, Mobby Dick said:

Yes I did, same thing.

hmmm. have you checked for updates?

[Mobby Dick]

3 minutes ago, doomsriker said:

Did you try a strait Ethernet connection? If it works over Ethernet, than the wifi card is shot. 

 

3 minutes ago, spartaman64 said:

does it have drivers for the internet chips

BTW I can download files that are on the laptop with our homegroup, if that helps

[doomsriker]

Just now, doomsriker said:

hmmm. have you checked for updates?

hard to do without internet nm lol

 

[Mobby Dick]

Just now, doomsriker said:

hmmm. have you checked for updates?

I did...

[doomsriker]

1 minute ago, Mobby Dick said:

I did...

Maybe try a system restore. I believe there is an option to system restore but keep all personal data. 

[Mobby Dick]

Just now, doomsriker said:

Maybe try a system restore. I believe there is an option to system restore but keep all personal data. 

I will consider that if nothing else works. But first I might try some other things, since that is more work than I have time for...

Thanks for your help