Share your good and bad customer support stories :)

[shadowblitz3]

best - sony, evga

worst - samsung

[Rabbicats101]

Worst service-  I had to call 7 times to get Bell to pay to unlock my phone since I paid in full for it and they told me it was unlocked and it wasn't.  

Best -  I bought a sim sticker from knowroaming for my trip to Europe and even if I emailed them in the middle of the night they would respond within 5-10 minutes with an answer to my problem.

[i_build_nanosuits]

one night i got frustrated and smashed my wii U pad on the ground and no physical damage was apparent but i was not charging or turning on anymore...called nintendo gave them serial, was told still under warranty but only for 5 more days (i broke it just in time) it took about 2 weeks and i got a new one for 0$ total...great experience.

[docterkiwi]

3 best support people

1 apple- cracked my ipad replaced in 5 minutes for free because i got apple care when i bought it, same with computer when i had hardrive issues.

2. Newegg i thought i didnt recieve my free game with my gtx 770 and even though the item was scanned as being put in the box they sent me another one and then i found the one that cam woth my graphics card(had fallen between bed when unpacking package) and i sold one and made 45 bucks muhahah love newegg so much.

3. Microsoft- when i bought Word i bougt the wrong version and they easily gave me a refund and let me get other one.

[bronsonp4htdude123455]

i dont know about all that but i had a guy bring in his computer at the tech shop i work at and he was complaining about how bad amd sucks etc he just built this rig and it wont work well the adapter that comes with ur gfx card he used it and used one molex connector instead of 2 best part about it he has a 1200 watt psu with PLENTY of pci-e 6 pin connectors

[Syntaxvgm]

Called Diamond support. 

Got agent number 2 or something.

That was great. I just directly called someone's desk phone basically

"sure bro, send it in, we'll replace it"

[Floppy Kant Fish]

Worst support

 

Rockstar Games support took 4 months to fix my GTA online save. The kept sending me to microsoft support, and sent me the same troubleshooting page literally 5 times. Then they wouldn't respond for literally a week later.

Shaw cable is the fucking worst. There shitbox modems will power cycle when it gets too hot, so that's great when its the middle of summer. At my previous POE they set up two internet modems in the same freaking room and charged for two plans, I ended up sorting it out and set up a power-line station to bring a connection to an island (also known as a desk that is too large/bolted to the ground) which normally had a wire taped to the floor then canceled one of the plans. I used power-line cause the connection didn't have to be fast, just reliable, and most PL units have a minimum of 128-bit encryption.

 

Best support.

 

My internet goes down about once every 2-3 years cause the modem dies or the underground line connections become corroded. My ISP replaces them for free, and within a timely manner, usually a day or two after reporting the issues. Eastlink is probably the least evil of Canadian ISP's because fuck Telus, but I just wish that Eastlink had faster plans. I get 40 mb/s down and 5 mb/s up, but I'm at uni where its Shaw cable, which is shit. Pings used to be over 100 ms during peak hours, and you would be lucky to get through a 30 second video on youtube without it buffering. It was really bad the first year, I haven't had any real issues this year yet. The modem is ancient as balls, Eastlink gives you a really nice arris (?) modem, which is my current modem at home, its lasted about 2 years so far, with no issues during the summer.

[elecxonica]

APPLE Best support ever,

 

ive had with macs and iphones they just back them and hand you a brand new one.

I find that strange, my mum's had the opposite happen where her macbook's HDD crapped out on her, they kept it from us for about a week, and charged us for the replacement. 

[halfbreed]

My best experience with customer service was hands down with Newegg.com

I ordered a new monitor buddled with a game thinking that is was saving me even more money on the monitor. Yes I realize that was stupid and it was totally my fault.

I contact newegg support to see what my options were, I had not redeemed the game code and still wanted my monitor. 

I explained my situation to my contact and she came back a few minutes later telling me that she could reimburse me the difference for the game and I was even allowed to keep it.

That is great customer service. And working retail I know good customer service.

[HectiKCookiE]

I find that strange, my mum's had the opposite happen where her macbook's HDD crapped out on her, they kept it from us for about a week, and charged us for the replacement. 

 

was it under warranty? is so the guy working there are probably a bunch of dicks 

[shujin]

G. skill: I got my first DOA some month ago I was so proud my first DOA a big step in the development of my pc builder skill so I contacted them took 2 hour for a answer the next day the ram were send receive new one after 1 week best experience (also the only good one)

[elecxonica]

was it under warranty? is so the guy working there are probably a bunch of dicks 

I'm not entirely certain, but I think it was a few months out of warranty (although technically Australia's laws should make that irrelevant)

[SteveGrabowski]

geek squad doesnt know geek squat.

 

''your pc wont turn on? we'll send out whatever teenager we could find off the streets to come and plug it in for you, if its anything beyond that we'll just tell you its completely broken and needs to be replaced.''

 

LOL

 

[Rhotis]

My worse has always been with comcast.  They just have the worse tech support.  When things go out I know if its my equipment or theirs.  All the lines inside my house I ran personally (phone and coax wise).  Even without being in industry its pretty damn easy to tell when its your problem and when its their problem.  They have consistantly been not just the least knowledgeable but the least friendly.  

 

Best has been with 2 other ISPs.  One was a local company when I lived in chicago.  My company did not offer high speed where I lived and it was before they set me up with a T1 (late 90s).  My internet kept going out constantly over a couple month period and I was just not getting resolution.  Finally One of the techs that came out spotted the problem on their end but gave me the direct number to engineering after we talked and he realized I was in the business.  I got to bypass tech support for any non billing question I had for the rest of the time I had their service.  It was pretty nice calling someone that had a clue right off the bat.  

 

The 2nd was with ATT of all people.  I had DSL from ATT in 2009.  Was getting really slow speeds suddenly and they sent a tech out.  Turned out to be someone I went to high school with.  He was getting some readings on the very low end of "good" that he would normally just tell the customer the lines were fine.  Since he knew me he went ahead and replaced the line from my house to the pole and 1 segment from pole to pole.  Had great speeds since then before I moved.  

[deafboy]

Best experience.  Either Corsair swapping my AX1200 with the AX1200i or EVGA's amazingly fast turn around on my Kingpin RMA

 

Worse experience.  2 months and counting waiting on ASUS...

[Dubesta11]

Got this reqest for a free Stamps.com trial with free stamps and a digital USB scale. I had a little trouble signing up so I contacted them. The entire call took less than 5 minutes and was resolved quickly. Even calling to terminate the trial was easy and mostly automated. All the people were friendly and helpful.

[BurgerBum]

LOL

 

they work inside a bestbuy.

what did you expect? x;D

[jixx]

Using FedEx. 

[slifer]

Using FedEx. 

good or bad? care to elaborate?

 

Great to see the thread growing!

[Spev]

Well, I recently opted to upgrade my GTX970 to the GTX980 through EVGA's step up program. The process of approving my step up transaction was done on the 2nd business day when I was sent a label to send my old product in. I thought that was really fast and they answered next day to any email questions I sent them.

[Spev]

OMG! That geeks squad thing was terrifying! That video was awesome........

[jixx]

good or bad? care to elaborate?

 

Great to see the thread growing!

https://www.youtube.com/watch?v=Aq_jkUVgrc0

[IanScott]

What is your worst customer/ tech support experience you have encountered and from what company?

 

Share below   

[Minzo]

To be honest I haven't called a lot of customer supports but I have called a few.
 

Surprisingly all of them have been top notch and help me with exactly what I wanted. Especially Microsoft.

 

[KayTees]

What is your worst customer/ tech support experience you have encountered and from what company?

 

Share below   

Not really customer/tech support but I had to deal with the stupidity and correct the operator numerous times from Fido. Phone bill was somehow $900 and they said it was because I bought ringtones when at the time I had a Galaxy S4 and you can simply change your ringtone to an MP3. Who the hell buys ringtones anyways.