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GamingNetworks
By GamingNetworks
in Audio
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Posted

So i've got my new pc today and everything i try to use my headset is says unknown device and it doesnt work...

 

 

the led from it lights but thats everything

 

specs ;

PSU: Seasonic G-750
CPU: Corsair Hydro Series H100i Perfomance Liquid CPU Cooler
CPU: Intel Core i7 4790K / 4 Ghz / turbo mode = 4.4ghz
Mobi: MSI Z97 GAMING 5
Fans: Corsair Air Series SP120 PWM | Corsair Air Series AF140 Quiet Edition
Ram: Corsair Vengeance Pro Series 2x4gb 2400Mhz [ will be upgraded later to 16gb ] 
Optical Drive: ASUS DRW 24F1ST
Case: Phanteks Enthoo Pro
HDD: WD Green 1tb // from my old pc
SSD: Samsung 840 EVO Basic 120gb // this one i got at home
GPU: MSI GeForce GTX 780Ti GAMING 3G

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So i've got my new pc today and everything i try to use my headset is says unknown device and it doesnt work...

 

 

the led from it lights but thats everything

 

specs ;

PSU: Seasonic G-750

CPU: Corsair Hydro Series H100i Perfomance Liquid CPU Cooler

CPU: Intel Core i7 4790K / 4 Ghz / turbo mode = 4.4ghz

Mobi: MSI Z97 GAMING 5

Fans: Corsair Air Series SP120 PWM | Corsair Air Series AF140 Quiet Edition

Ram: Corsair Vengeance Pro Series 2x4gb 2400Mhz [ will be upgraded later to 16gb ] 

Optical Drive: ASUS DRW 24F1ST

Case: Phanteks Enthoo Pro

HDD: WD Green 1tb // from my old pc

SSD: Samsung 840 EVO Basic 120gb // this one i got at home

GPU: MSI GeForce GTX 780Ti GAMING 3G

USB or 3.5mm jack?

http://valid.canardpc.com/mm5uh9
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Posted

Drivers?

AMD FX 8350 | 2X XFX RADEON HD7850 | ASUS SABERTOOTH R2.0 | NZXT GUARDIAN 921RB | KINGSTON HYPER-X 2X8GB 

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Posted

well the sound drivers could not be installed

 

If the sound driver is missing, it should either:

 

- Use a windows' legacy audio driver or

- Goes berserk about 'found a hardware, but couldn't find the proper driver', even without any devices plugged in to the 3,5mm jack 

HE-400 personal review , ATH-AD700 personal review, Aune T1 MK2 personal review, Lepai A2020+ personal review, Field report of Jakarta USF

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Posted

Have you tried multiple ports and different computers to be sure it's not the headset at fault?

PC Build in LTT Gallery - JBL J88 - Fostex T50RP (Modded) - Pioneer SE-A1000 vs audio-technica ATH-AD500X - Skullcandy Aviator  
audio-technica ATH-T400 - CHC Silverado and Laredo - Clip-On Headphone Roundup - Sony LinkBuds

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Have you tried multiple ports and different computers to be sure it's not the headset at fault?

I've tried yeah, and on my old pc everything worked fine :S

 

 

but it might be a problem with the headset since if i google the error its very common and idk how to fix

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Posted

Check "device manager" might yield some useful information. Had a similar problem with a mouse, and it had to do with a driver, possibly the same is happening here.

 

 
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Check "device manager" might yield some useful information. Had a similar problem with a mouse, and it had to do with a driver, possibly the same is happening here.

It says there are no programs installed for this product but i cant find any drivers

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i still need help guys:/

 

Calm your tits. Rarely is someone available during the day to answer responses immediately.

 

 

It says there are no programs installed for this product but i cant find any drivers

 

Does that mean you looked at device manager or not? Even if no drivers are installed it should be listed under something like "unknown devices"

PC Build in LTT Gallery - JBL J88 - Fostex T50RP (Modded) - Pioneer SE-A1000 vs audio-technica ATH-AD500X - Skullcandy Aviator  
audio-technica ATH-T400 - CHC Silverado and Laredo - Clip-On Headphone Roundup - Sony LinkBuds

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Calm your tits. Rarely is someone available during the day to answer responses immediately.

 

 

 

Does that mean you looked at device manager or not? Even if no drivers are installed it should be listed under something like "unknown devices"

28ab8010a1.png

1f102ba4d4.png

it means : There are no drivers installed for this device.

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Posted

 

 

There are no drivers installed for this device.

 

Some more things to troubleshoot:

 

-Check for windows updates

-Try a Linux live CD to see if it's your operating system

-Try updating your chipset Drivers

-Try updating your USB drivers

-Set Windows to 'Performance' power settings

PC Build in LTT Gallery - JBL J88 - Fostex T50RP (Modded) - Pioneer SE-A1000 vs audio-technica ATH-AD500X - Skullcandy Aviator  
audio-technica ATH-T400 - CHC Silverado and Laredo - Clip-On Headphone Roundup - Sony LinkBuds

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Some more things to troubleshoot:

-Check for windows updates

-Try a Linux live CD to see if it's your operating system

-Try updating your chipset Drivers

-Try updating your USB drivers

-Set Windows to 'Performance' power settings

but i just downloaded a fresh win7 and did all updates:/
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but i just downloaded a fresh win7 and did all updates:/

 

The fact that it's listed as 'unknown device' means windows 7 can't detect and install the proper working driver. This may be due to the driver is corrupted, too old, or not compatible with win7. Get a new proper driver, or get an analog headphone.

HE-400 personal review , ATH-AD700 personal review, Aune T1 MK2 personal review, Lepai A2020+ personal review, Field report of Jakarta USF

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Try deleting the unknown device from the device manager, then plug the headset again in another USB port, if you have USB 3.0 and 2.0, use the 2.0.

 

Apparently there is also a firmware update for these headphones.

Mystery is the source of all true science.

 

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Only other advice I have is to not repeat the mistake of buying a USB headset in the future.

Please stop bumping your post. If someone knew how to help they would have by now.

PC Build in LTT Gallery - JBL J88 - Fostex T50RP (Modded) - Pioneer SE-A1000 vs audio-technica ATH-AD500X - Skullcandy Aviator  
audio-technica ATH-T400 - CHC Silverado and Laredo - Clip-On Headphone Roundup - Sony LinkBuds

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Try deleting the unknown device from the device manager, then plug the headset again in another USB port, if you have USB 3.0 and 2.0, use the 2.0.

 

Apparently there is also a firmware update for these headphones.

Already tried that :(

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My mate has the same issue. i am currently researching on how to fix this problem. if i find an answer i will post it up here.

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My mate has the same issue. i am currently researching on how to fix this problem. if i find an answer i will post it up here.

I researched it and then had a brain wave. The new motherboards and cpu's dont draw as much power from the power supply. That headset draws alot of power like an ipad does. So i hooked up my powered USB hub plugged that into the pc then headset into it. and it works. Also note that a powered usb port on a keyboard also works as i tried that next. Hope that fixes your problem as it fixed my friends.

 Also set your power settings to high performance and make sure your USB suspend is disabled.

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