Logitech Customer Support

[Cowy]

Does anyone have any experience with them? My mouse has suddenly broke and i would like to get a replacement but they seem to be taking a stupidly long time to reply! They say 48hrs but it ha been around 4 days  

[XTankSlayerX]

IT was rather speedy, first they try to trouble shoot, then they set up every thing for a RMA. I don't remember how long it took me though

[Sors]

I bought a wireless keyboard/touchpad from logitech, and a few months after getting it I forgot the tiny USB receiver in a client's PC I was working on, I figure that I may never see the receiver again so I contacted Logitech's support, explained my problem and ask if I could buy a new receiver.  To my surprise the person that answer my call told me that I could not buy a new receiver because they do not sell replacement parts in my country.  

 

Just as I was getting ready to rant about how I now had a useless keyboard he said that in my case, since I could not buy the receiver, they would ship one to me for FREE. 

 

About a week later I got the new receiver,  I can only say good things about logitech's costumer service, in my case they were awesome like no other company before.

[EST_FatBoy]

I read in Reddit once that some guy lost his rubber things under his mouse. So he contacted Logitech to see if they sell them, they didnt but Logitech sent him a new mouse.

 

My MX518 stopped working some time ago and I want a new one. I should do the same as he did...

[GoodBytes]

Super quick phone call. Virtually no wait time.

They ask you your address, e-mail, and PID number found on their product, and they ship you a a brand new retail box, never open, to your place. You don't even need to ship back the broken one. If the product is a bit too old, they might ask you to e-mail or fax the proof of purchase with a case number, where they'll immediately ship you the new product once they receive it.

I have had experience twice with them. Excellent! Above and beyond.

More stories:

http://consumerist.com/2010/03/10/5-year-old-speaker-dies-logitech-replaces-entire-system-for-free/

http://consumerist.com/2012/10/24/my-cats-ruin-my-mouse-logitech-sends-a-free-replacement/

http://consumerist.com/2010/03/24/logitech-miraculously-sends-you-a-new-remote-when-yours-dies/

http://consumerist.com/2009/08/05/logitech-replaces-mouse-under-warranty-when-tweeted-at/

and there is more...

Logitech products are a bit pricey but man they are solid and I think (unless they recently changed), best above and beyond after sale service which all companies should be inspired by.

[mgsstar]

Super quick phone call. Virtually no wait time.

They ask you your address, e-mail, and PID number found on their product, and they ship you a a brand new retail box, never open, to your place. You don't even need to ship back the broken one. If the product is a bit too old, they might ask you to e-mail or fax the proof of purchase with a case number, where they'll immediately ship you the new product once they receive it.

I have had experience twice with them. Excellent! Above and beyond.

More stories:

http://consumerist.com/2010/03/10/5-year-old-speaker-dies-logitech-replaces-entire-system-for-free/

http://consumerist.com/2012/10/24/my-cats-ruin-my-mouse-logitech-sends-a-free-replacement/

http://consumerist.com/2010/03/24/logitech-miraculously-sends-you-a-new-remote-when-yours-dies/

http://consumerist.com/2009/08/05/logitech-replaces-mouse-under-warranty-when-tweeted-at/

and there is more...

Logitech products are a bit pricey but man they are solid and I think (unless they recently changed), best above and beyond after sale service which all companies should be inspired by.

Seems like the G710+'s support is different on the other hand about the cracked keycap issues that many are experiencing and users are reporting that by shipping their keyboard back they got another keyboard back with broken keycaps : http://forums.logitech.com/t5/G-Series-Gaming-Keyboards/G710-broken-keys-from-normal-use-plastic-tops-Where-to-get/td-p/1075449/page/10

[KemoKa]

Is it a rather expensive mouse? I have no experience with Logitech's support but I have heard different things from different people ranging from shoddy to astounding.

[GoodBytes]

Seems like the G710+'s support is different on the other hand about the cracked keycap issues that many are experiencing and users are reporting that by shipping their keyboard back they got another keyboard back with broken keycaps : http://forums.logitech.com/t5/G-Series-Gaming-Keyboards/G710-broken-keys-from-normal-use-plastic-tops-Where-to-get/td-p/1075449/page/10

What a shame. I wonder if they realized the problem, but opted to continue to sale the faulty engineered product, and decided to replace keyboards from users, instead of sending new ones.

Logitech probably takes received keyboard, give it a deep clean, and replace damaged parts, and ship it to someone else when ready.

I strongly encourage to post this story/problem on the Consumerist web site. If it doesn't get attention from the media,. Logitech might continue.

[Rekx]

Seems like the G710+'s support is different on the other hand about the cracked keycap issues that many are experiencing and users are reporting that by shipping their keyboard back they got another keyboard back with broken keycaps : http://forums.logitech.com/t5/G-Series-Gaming-Keyboards/G710-broken-keys-from-normal-use-plastic-tops-Where-to-get/td-p/1075449/page/10

This happened to me, so I have been using a broken keyboard in arround 2-3 month now :-(

The g710+ is the last Logitech product I'll ever buy, I have had too many problems with their products and their support is useless.

Properly going to buy the new corsair rgb keyboards.

[terrytek]

It seems ok, even though I've never used it personally. I've heard from other people, ranging from ultra stupid to ultra excellent. It probably just depends on the product.

[TwOne]

I wouldn't know, because every Logitech product I've used still works. They seem way better than others in support *ahem* Acer.

[Drown]

I've had an issue with my G27 a while back, they were super efficient. A quick phone call (very little waiting time), they ask for 2-3 informations, I told them that I already tried everything I could think of, they sent me the stickers to ship it back and I got a new one in 3 days. My mother had a problem with her old keyboard, they sent a brand new one that arrived in two days and they didn't even ask for the old one.

 

Recently I had a problem with my G602 mouse, they replied to my email in a few hours and they were very helpful. So definitely one of the best customer support I dealt with.

 

And I know, reading my posts it seems that we have a lot of issues with Logitech products, but we have dozen of them and whatever the brand/model, shit happens. At least when it does you can count on a fast and helpful customer support to help you.

[mad dudy]

the middle click on my G602 didnt click right so i asked for a RMA, took about a week for a replay by email. a month to get a replacement.

[spwath]

the middle click on my G602 didnt click right so i asked for a RMA, took about a week for a replay by email. a month to get a replacement.

Hmm that doesn't seem to be that Good.

My g602 has problems. The middle click randomly goes when I left click sometimes.

[bloonpop]

My overall experience with the Logitech customer service has been amazing.

 

I'm a poor gamer. I don't have a fancy rig, or and super crazy $150 gaming mouse. I found a Logitech G300 for sale on Amazon for $30, so I caved in and bought one.

When I got it, there was a tiny scratch on the mouse, but it bugged the heck out of me. Since it cost me $30, it kinda made sense that it wouldn't be perfect.

 

I sent Logitech a comment about the scratches and they asked me for my proof of purchase. I sent them a picture, and they sent me a brand new mouse right away, without even having me return the old one.

 

Fast forward 2-2.5 years later, the side rubber is starting to peel. I asked if I could purchase replacement grips, but they didn't have any so they offered me any Logitech item around $40 for free. I got myself a joystick for free 2 days later.

 

sorry for the wall of text, I just really appreciate their customer service. 11/10 would do again