I'm at a loss with this issue... (Packet loss)

[gergy008]

Hi everyone, thanks for your help and guidance in advance for this.

 

The issue

 

This is an issue I've been battling with ever since I built my new PC and still have absolutely no idea what's causing my issues. I built my PC early 2021, and specifically waited for my motherboard to be available so I could pay more and experience less issues.

Essentially - I'm getting extreme packet loss over any network interface that no other device in my house has any issues with. I even moved address completely at one point, using a different ISP and I'm still experiencing extreme lag episodes and packet loss so I know now it's my PC. It doesn't always happen - it happens for a small period then it's absolutely fine again.

 

 

C:\WINDOWS\system32>ping www.google.co.uk -t

Pinging www.google.co.uk [142.250.180.3] with 32 bytes of data:
Reply from 142.250.180.3: bytes=32 time=21ms TTL=115
Reply from 142.250.180.3: bytes=32 time=22ms TTL=115
Reply from 142.250.180.3: bytes=32 time=15ms TTL=115
Reply from 142.250.180.3: bytes=32 time=17ms TTL=115
Reply from 142.250.180.3: bytes=32 time=15ms TTL=115
Reply from 142.250.180.3: bytes=32 time=14ms TTL=115
Reply from 142.250.180.3: bytes=32 time=12ms TTL=115
Reply from 142.250.180.3: bytes=32 time=24ms TTL=115
Reply from 142.250.180.3: bytes=32 time=13ms TTL=115
---*snip*---
Reply from 142.250.180.3: bytes=32 time=15ms TTL=115
Reply from 142.250.180.3: bytes=32 time=14ms TTL=115
Request timed out.
Reply from 142.250.180.3: bytes=32 time=17ms TTL=115
Reply from 142.250.180.3: bytes=32 time=18ms TTL=115
Request timed out.
Reply from 142.250.180.3: bytes=32 time=19ms TTL=115
Reply from 142.250.180.3: bytes=32 time=18ms TTL=115
Reply from 142.250.180.3: bytes=32 time=14ms TTL=115
Reply from 142.250.180.3: bytes=32 time=15ms TTL=115

Ping statistics for 142.250.180.3:
Packets: Sent = 153, Received = 131, Lost = 22 (14% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 145ms, Average = 26ms

 

 

As I write this, I'm completely kicked out of discord, lagging like crazy on rocket league, I'm about to move from wireless to LAN and it's fine, until it's not. It will happen on LAN, so I move to wireless and then it's fine. There's no consistency at all.

 

PC Specifications:

 

Motherboard: ASUS Strix X570-I Gaming https://rog.asus.com/uk/motherboards/rog-strix/rog-strix-x570-i-gaming-model/ Includes Intel AX200 Wi-Fi 6 & Intel I211 Gigabit LAN

CPU: AMD Ryzen 7 3700X (Non-overclocked - part of troubleshooting)

RAM: Corsair Vengeance RGB Pro 3600Mhz 2x8GB C18 CMW16GX4M1Z3600C18

GPU: Nvidia GeForce RTX 3060Ti (Stock FE)

Storage: 2x M.2 & 2 HDDs

PSU: Silverstone 850w SFX

Nominal temps: 45C idle, 67C load

 

Attempted troubleshooting steps:

• Hotspot from mobile, move between Wi-Fi/Ethernet
• Update BIOS
• Update LAN network driver directly from Intel Intel® Ethernet Adapter Complete Driver Pack - 27.6.1 (Released this month)
• Update Wi-Fi Network Driver directly from Intel Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters - 22.160.0 (Released August)
• Check high performance power options is selected in windows
• Move out after ~12 months of issues, try another ISP
• Windows Update & Update Graphics Drivers from Nvidia Experience (Will be more obvious in a second)
• Upgrade to Windows 11
• Downgrade to Windows 10
• Reinstall Windows 10 because my refurbished corsair MP600 1TB m.2 died
• Check my homes' ground connection - good connection
• Remove any overclocks
• Reinstall all drivers as a result
• Upgrade to Windows 11
• Reinstall all drivers again because still having issues
• Change adapter settings - Remove green ethernet, remove power saving modes etc.
• Check event viewer - I get various errors but not sure what reasons:
  • Intel(R) I211 Gigabit Network Connection - e1rexpress Network link is disconnected. (I think because I moved from Wi-Fi back to Ethernet?)
  • Name resolution for the name xxxxxx timed out after none of the configured DNS servers responded. Client PID 24440. - Happens after I start having issues
  • Netwtw10 - 6062 - Lso was triggered - Random
  • Unfortunately, nothing else is usually logged before or directly after I start experiencing issues in Event Viewer.
• Try another DNS provider, google public, Cloudflare 1.1.1.1 etc.
• Check online for similar issues and attempt the fixes there, nothing has worked so far and crawled around 50 forum posts

 

Internet Specifications:

Here are my speedtest results on LAN:
https://www.speedtest.net/result/13705341594

Speedtest Wi-Fi:
https://www.speedtest.net/result/13705348569

 

My LAN setup isn't perfect, I can't run a full ethernet cable so using an ethernet only 500mbit powerline adapter. Bearing in mind, I have tested this with my work laptop and get no packet loss (1 of 4000 pings) on this adapter, whereas my PC will get packet loss episodes on both the powerline and Wi-Fi, even if ethernet device is disabled.

I have a 350mb ISP service.

 

Something unusual that triggers the issue/makes it worse:

If I stream games on discord, I immediately start experiencing issues. I start lagging, with episodes lasting around 1 second every 15 seconds or so. Absolutely baffling. Reducing streaming settings does not improve network performance. Game performance is completely fine, no drop in framerates etc. Meanwhile, my phone and other devices don't experience any issues while I'm trying to speak to people in discord and they describe my voice as "GLADoS"

 

Anything that anyone can add, including any websites or any basic troubleshooting steps that I might have missed would help a lot. Next step for me if this doesn't work is full RMA of my motherboard

 

Cheers

[tkitch]

What you want to do, is simply do some ping testing to see where the loss is happening:

 

open several command windows:

 

Window 1:  Tracert 8.8.8.8

 

 

Window 1:  Ping -t  <routerIP>

 

Window 2:  Ping -t  <TraceRT Hop 1 IP>  (Outside of your modem)

 

Window 3:  Ping -t <IP of hop 3 or 4>  (This should be on your ISP's network still)

 

Window 4:  Ping -t 8.8.8.8  (Google DNS Server, or any other internet IP)

 

Then figure out which is the earliest one that is dropping packets:

 

If window 1 loses the packets:  Then it's either your PC or the router choking.  Try another NIC on your PC (add a PCIE one) or replace the router

 

If window 2 loses the packet:  The modem is most likely going flaky.

 

If window 3 loses packets:  It's the ISP's network

Window 4 is almost guaranteed to lose packets.

[gergy008]

5 hours ago, tkitch said:

-snip-

This is great - I will do a full test with this while playing games and streaming to dis
Initial testing shows pings are failing as near as 192.168.0.1, I have an ITX mobo with no PCI-E slot spare other than my GPU, and my CPU doesn't have integrated GPU. I think I'm best looking for a USB C controller with a quality NIC chip in it to test

[tkitch]

you can just get a cheap USB A NIC.  you don't need anything fancy (and they're good to keep around for emergencies / troubleshooting.)