Computer shutting down abruptly...need help

[PharmDGator]

I have a newer PC build, completed in late March. Up until now, I have not really had any issues, posted on the first boot up. Just recently, the PC started randomly shutting down. I have an ASUS Strix X-570-E Mobo and after I turn it back on I get the standard "AA" code. The only thing I have changed is the addition of power jacketed power extension cables (for looks) and the PC is not plugged into a back-up battery.

 

The PC is not completely losing power, as the ASUS ROG logo stays lit on the MOBO just like always...

 

Not sure if it's related, but I would like to add that for some reason, since this has occurred. My Logitech G-Hub software boots, but does not recognize that my LG keyboard and mouse are connected to the computer. However, the keyboard and mouse are obviously working. 

 

Anyone have a clue?

 

Specs:

CPU - Ryzen 5 3600x

GPU - Gigabyte RTX 2070 Super OC

MOBO - Asus Strix X570-E

RAM - Trident Z 3600 DDR4

PSU - EVGA 750w B5, 80 PLus Bronze

HD1 - Samsung Evo Plus 500gb M.2

HD2 - WD Black 1TB M.2

[Origami Cactus]

Remove the power extension cables, and then try again?

You either didn't connect them fully, or they are faulty cables it seems.

[Mateyyy]

Not gonna lie, that sounds like quite a cheap power supply for those parts.

 

I agree with @Origami Cactus that it's likely something related to the cables and/or extensions, though I'd also try running Memtest86 to test the memory for errors.

[PharmDGator]

25 minutes ago, Origami Cactus said:

Remove the power extension cables, and then try again?

You either didn't connect them fully, or they are faulty cables it seems.

Will do and see if it resolves. 

 

[PharmDGator]

20 minutes ago, Mateyyy said:

Not gonna lie, that sounds like quite a cheap power supply for those parts.

 

I agree with @Origami Cactus that it's likely something related to the cables and/or extensions, though I'd also try running Memtest86 to test the memory for errors.

What power supply do you recommend? What's wrong with the current, just for information. I'm still learning on the whole PC build.

[Mateyyy]

2 minutes ago, PharmDGator said:

What power supply do you recommend? What's wrong with the current, just for information. I'm still learning on the whole PC build.

For your components I would've personally gone for something like a Corsair RM550x or a be quiet Straight Power 11 550W, or something in the forum's PSU tier list that's in the B+ tier or higher and isn't written in grey.

 

I haven't actually seen any reviews of the B5, though until now at least EVGA's Bronze or lower rated power supplies haven't been that amazing in terms of quality (though keep in mind that the 80+ efficiency rating doesn't directly correlate to the actual quality of a PSU). 

That being said, I wouldn't run out and buy a new power supply, or at least not just yet. I'd first try testing the system without the extension cables.

[PharmDGator]

7 minutes ago, Mateyyy said:

For your components I would've personally gone for something like a Corsair RM550x or a be quiet Straight Power 11 550W, or something in the forum's PSU tier list that's in the B+ tier or higher and isn't written in grey.

 

I haven't actually seen any reviews of the B5, though until now at least EVGA's Bronze or lower rated power supplies haven't been that amazing in terms of quality (though keep in mind that the 80+ efficiency rating doesn't directly correlate to the actual quality of a PSU). 

That being said, I wouldn't run out and buy a new power supply, or at least not just yet. I'd first try testing the system without the extension cables.

Working on that now and also flashing the BIOS with the latest update, just realized a new update dropped on 7/2.

[PharmDGator]

Ok, so BIOS was updated and the issue remained. Then I changes the power cables one at a time to see if I got isolate the issue....random shut down with reach one. Now, I'm back to all original power cables and still got a shut down...

 

Now this may sound crazy, but I think this might be tied to the Logitech G-Hub software (is this even possible). I uninstalled the software and while uninstalled, did not experience the shut down. Installed the software and still good....configured my keybinds, settings, profiles, and then shut down. 

I've now restarted the PC without restarting the G-Hub application and so far, no shut down. But my keyboard back lighting and configuration is not on. Keep in mind, after the first random shut down the Logitech Software did not recognize that my mouse and keyboard were connected. 

 

Could this be the issue? 

[PharmDGator]

Logitech still off with no shutdown....

 

Going to relaunch and see if it does it again. 

[PharmDGator]

So i keep posting here in case it helps someone else. Rebooted the PC and did a complete uninstall of Logitech G-Hub using Revo Uninstaller. Reinstalled G-Hub, configured the keyboard and mouse (G815 & G502 respectively). Played/streamed the remainder of the day with no issues and shut the PC down at 1a.

Turned it on this morning, everything worked fine for about 2-3 hours then....it turns off. Reboot G-Hub no longer sees Keyboard and Mouse and a few minutes in, it turns off at the exact moment i click the mouse. Reboot, goes to windows login screen and PC shuts down the second i click the mouse.....

I left it off for 2 hours and finished my work on my laptop....

 

Rebooted the PC, and it let's me sign into windows...G-Hub still not seeing the hardward....and five minutes in it shuts off the second I hit a keystroke on the keyboard.

 

I unplug the keyboard and mouse and connect my old shitty red dragon gaming keyboard and mouse. Reboot and what is now 1.5 hrs later, no issues.........

 

Has anyone ever heard of this before? What the hell could it be? I somewhat recently started connecting my G502 mouse to the USB pass through on the keyboard, could that be it? Thoughts anyone, I'm desperate to figure this out. I'm on the brink of a data backup and complete wipe and reinstall of all programs/drivers.

[PharmDGator]

Welp....it's not the Keyboard or mouse hardware. Just shut down using the redragon keyboard and mouse. Uninstalled G-hub again and will see if that works...stay tuned. 

[PharmDGator]

The resolution happened to be my PSU. I purchased a new PSU and sent the current back for a refurbished replacement...so now I have a back-up PSU. 

[Analog]

From what you are describing it seems either an overheating issue where some component gets too hot and the computer turns off or that something might be tripping the PSU, causing you to temporarily loose power. Would install HWMonitor and see if something is off with the temps. Also, if you have anything overlocked, I would revert everything back to stock for the time being. Lastly, if everything seems to be in order see if you can get your hands on another PSU. Depending on your region you should be eligible for 14-day return period, so perhaps buy a nice quality unit and see if the issue will be resolved. If not, then at the very least you can be sure the PSU is working fine and you will be able to return the new one and get your money back. 

[PharmDGator]

3 minutes ago, Analog said:

From what you are describing it seems either an overheating issue where some component gets too hot and the computer turns off or that something might be tripping the PSU, causing you to temporarily loose power. Would install HWMonitor and see if something is off with the temps. Also, if you have anything overlocked, I would revert everything back to stock for the time being. Lastly, if everything seems to be in order see if you can get your hands on another PSU. Depending on your region you should be eligible for 14-day return period, so perhaps buy a nice quality unit and see if the issue will be resolved. If not, then at the very least you can be sure the PSU is working fine and you will be able to return the new one and get your money back. 

I appreciate the comment. On this issue, it was definitely the PSU. I replaced the PSU with a much better one and learned the PSU is not the place to save cash!