New RTX 2070 Super crashing on changing settings

[Bumbummen]

Hello LTT Forum,

 

i am coming to you since i have some problems with my new RTX 2070 Super. I just got this model from Gigabyte (the 8GB Gaming OC version) and it is running just fine and i can feel the upgrade from my 1060 6G (also from Gigabyte).

 

The problem i am experiencing is that whenever i change any setting in MSI Afterburner or Aorus Engine the complete system freezes, its like it is suddenly under 100% load (but there is no load) until it just black screen's out and i have to hard reset. Dies does happen on any setting, also fan speed or anything else. The same goes for Aorus Engine (which is by gigabyte). Also the PCI-E PSU Power indicators are off (means stable psu according to the doc of the card).

I am currently worried that there is something wrong with my card. It is advertised as around ~1800 MHz boost frequency but i am only getting a constant 1605 MHz under load.

Did anyone else ever experience such problems? Should i return the card and get a different model?

 

I am using the latest nvidia driver. latest msi afterburner, heck i even reinstalled windows 10 and reconfigured my whole machine just before i opened this post.

 

Does anyone have a suggestion on what could be wrong? I am looking foreward for your answers

 

Ps: Sorry for my grammar, i am not a native speaker.

[Alex Atkin UK]

Have you tried without Afterburner installed?  I'd imagine having Aorus Engine and Afterburner installed at the same time could conflict.

[Bumbummen]

46 minutes ago, Alex Atkin UK said:

Have you tried without Afterburner installed?  I'd imagine having Aorus Engine and Afterburner installed at the same time could conflict.

I kinda did, before i have installed Aorus Engine i tried with only afterburner with the same results.

But nevertheless, just uninstalled Aorus Engine and tried again witht he same result. I changed the fan speed and did no apply but pressed the reset button (to reset the changes to the ui) and even that does result in the gpu crashing. The whole system becomes unresponsive until the blackscreen.

 

Edit: I have never experienced something like that and i did always build and setup my computers myself. To me it seems like the gpu settings are locked and changing them does either crash the driver or the card itself if thats possible.

 

Checking the System-Information in NVidia Control Panel (lower left side) it shows a boost frequency of 1805MHz. AIDA64 & Afterburner are just only reading out <=1605MHZ

[Pikatchu]

 

[Bumbummen]

1 hour ago, Pikatchu said:

 

So it turns out i too had that DCH driver. I did the suggested steps and now i have the current non DCH driver. Sadly, this did not change anything. No matter how much i stress the GPU out it stays at 1605 MHz. Even in GPU-Z. It stays on Idle. Also MSI afterburner or Aorus still crash the system.

 

Ingame:

 

GPUZ Info:

 

Edit: I have also set energy-plan in Windows & NVidia Control panel to maximum performance. Also here is my nvidia system info:
 

Spoiler

NVIDIA Systeminformationen-Bericht erstellt am: 02/03/2020 01:50:40
Name des Systems: DESKTOP

[Anzeige]
Betriebssystem:	Windows 10 Pro, 64-bit
DirectX-Version:	12.0 
GPU-Prozessor:		GeForce RTX 2070 SUPER
Treiberversion:		442.01
Treibertyp:		Standard
Direct3D-API-Version:	12
Direct3D-Funktionsebene:	12_1
CUDA-Kerne:		2560 
Kerntakt:		1815 MHz 
Speicher-Datenrate:	14.00 Gbps
Speicherschnittstelle:	256-Bit 
Speicherbandbreite:	448.06 GB/s
Gesamter verfügbarer Grafikspeicher:	16358 MB
Dedizierter Videospeicher:	8192 MB GDDR6
System-Videospeicher:	0 MB
Freigegebener Systemspeicher:	8166 MB
Video-BIOS-Version:	90.04.86.00.C6
IRQ:			Not used
Bus:			PCI Express x16 Gen3
Geräte-ID:		10DE 1E84 40081458
Teilenummer:		G180 0012

[Komponenten]

nvui.dll		8.17.14.4201		NVIDIA User Experience Driver Component
nvxdplcy.dll		8.17.14.4201		NVIDIA User Experience Driver Component
nvxdbat.dll		8.17.14.4201		NVIDIA User Experience Driver Component
nvxdapix.dll		8.17.14.4201		NVIDIA User Experience Driver Component
nvCplUIR.dll		8.1.940.0		NVIDIA Control Panel
nvCplUI.exe		8.1.940.0		NVIDIA Control Panel
nvWSSR.dll		26.21.14.4201		NVIDIA Workstation Server
nvWSS.dll		26.21.14.4201		NVIDIA Workstation Server
nvViTvSR.dll		26.21.14.4201		NVIDIA Video Server
nvViTvS.dll		26.21.14.4201		NVIDIA Video Server
nvLicensingS.dll		6.14.14.4201		NVIDIA Licensing Server
nvDevToolS.dll		26.21.14.4201		NVIDIA 3D Settings Server
nvDispSR.dll		26.21.14.4201		NVIDIA Display Server
NVMCTRAY.DLL		26.21.14.4201		NVIDIA Media Center Library
nvDispS.dll		26.21.14.4201		NVIDIA Display Server
PhysX		09.19.0218		NVIDIA PhysX
NVCUDA.DLL		26.21.14.4201		NVIDIA CUDA 10.2.115 driver
nvGameSR.dll		26.21.14.4201		NVIDIA 3D Settings Server
nvGameS.dll		26.21.14.4201		NVIDIA 3D Settings Server

 

 

[Pikatchu]

@Bumbummen ah rip. I have a founders edition, my is working. Although, I dont check my clock speeds, as long as I get the fps Im suppose to get.

 

Edit: I notice u mention ur pc freezes too. RIP

[mitchpman13]

How many watts does your power supply have?

[Bumbummen]

Its an 650 Watt Corsair CS Series CS650M Modular 80+ Gold but i dont think that its PSU. As i said the power leds are off indicating that power is just fine, also i can not change anything, even downclocking or undervoltng what should require less power.

[Ebony Falcon]

Rma the card

[Bumbummen]

Just did so, i saw that there is another bios floating around the net but since gigabyte does not provide an obvious download to it (searched everything) and i am not planning on bricking it, i sent it back to the vendor to replace. Luckly its within the 14 day period where i can refund without any reason.