My PC shutdown completely while playing games

[thoulfiqar]

Hi, I just built my new PC, everything is brand new except for PSU which is Corsair HX1000i the problem occurs only when playing games like the Witcher 3 or Monster Hunter, after couple of minutes or sometimes an hour the PC shutdown completely, I monitored the temperatures for CPU and GPU and it seems fine CPU in 60~ and GPU reaches 80 Max.
i tried different stress tests such as Aida 64, MSI Kombustor, Heaven Benchmark 4.0. and no crashes, only in games which is driving me crazy.

here is the PC specs:

CPU: AMD Ryzen 9 3900X 3.8 GHz 12-Core Processor

CPU Cooler: NZXT Kraken X62 Liquid CPU Cooler

Motherboard: MSI MEG X570 ACE

GPU: Geforce RTX 2080 Ti MSI Gaming X Trio

Memory: G.Skill Trident Z RGB 32 GB (4 x 8 GB) DDR4-3600 Memory

PSU: Corsair HX1000i (5 years old)

 

Note: i was using old GPU Titan X Maxwell when i finished my build, after 2 weeks i bought the 2080 Ti and i had no issues in rendering using 3ds Max, but when i started playing games the problem happened. i really wish it's the PSU and not the GPU.

one thing else when the PC shutdown, the memory RGB keeps going and when i try to start the PC it won't work unless i turnoff the PSU power from the back of the case then turn it on again and in that case i'm able to start the PC again. I appreciate your help.

[RadiatingLight]

The crash might be a GPU driver issue?

Try using DDU

Most graphics card issues can be solved by uninstalling and reinstalling your GPU drivers. If you haven’t done this yet (or haven’t used Display Driver Uninstaller to remove drivers), I’d recommend using Display Driver Uninstaller, found here: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html (download links at bottom of page) and I’d recommend using the “Clean and Restart” option.

 

Once this is done, you can download new drivers by clicking on the links below and selecting your hardware.

Nvidia: http://www.nvidia.com/Download/index.aspx

AMD: https://www.amd.com/en/support

 

if that doesn't work, clear CMOS

[Metallus97]

Wellcome to the forum!

1. Try do DDU and reinstall the graphics driver

2. make sure BIOS is up to date

3. rund heaven or something AND prime at the same time. Thats to really load the system. If that makes it crash its likely the PSU. But doesn't the HXi come with like 10yrs of warranty?

 

EDIT:

4. 

Just now, RadiatingLight said:

if that doesn't work, clear CMOS

[Jimkirk363]

It could be a thermal issue where PC is turning off to save CPU.  Ive had this issue myself when CPU has over heated.

[thoulfiqar]

27 minutes ago, RadiatingLight said:

The crash might be a GPU driver issue?

Try using DDU

Most graphics card issues can be solved by uninstalling and reinstalling your GPU drivers. If you haven’t done this yet (or haven’t used Display Driver Uninstaller to remove drivers), I’d recommend using Display Driver Uninstaller, found here: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html (download links at bottom of page) and I’d recommend using the “Clean and Restart” option.

 

Once this is done, you can download new drivers by clicking on the links below and selecting your hardware.

Nvidia: http://www.nvidia.com/Download/index.aspx

AMD: https://www.amd.com/en/support

 

if that doesn't work, clear CMOS

Thanks for the fast reply,

 

i tried DDU and reinstalled the driver and i ran Witcher 3 just 2 minutes and PC shutdown.

 

ill try the CMOS but need sometime to google how to CMOS LOL. 

[Metallus97]

Just now, thoulfiqar said:

Thanks for the fast reply,

 

i tried DDU and reinstalled the driver and i ran Witcher 3 just 2 minutes and PC shutdown.

 

ill try the CMOS but need sometime to google how to CMOS LOL. 

CMOS is heavily dependent on the MOBO you have. Best practice is to look it up in the manual of your mobo

[thoulfiqar]

28 minutes ago, Metallus97 said:

Wellcome to the forum!

1. Try do DDU and reinstall the graphics driver

2. make sure BIOS is up to date

3. rund heaven or something AND prime at the same time. Thats to really load the system. If that makes it crash its likely the PSU. But doesn't the HXi come with like 10yrs of warranty?

 

EDIT:

4. 

my BIOS is up to date, i will try to stress the system using heaven and prime95. i tried to install prime95 but it's not working for some reason.

 

thanks for your help. 

[thoulfiqar]

24 minutes ago, jimkirk363 said:

It could be a thermal issue where PC is turning off to save CPU.  Ive had this issue myself when CPU has over heated.

even if the CPU is running on normal temps? 

[Metallus97]

1 minute ago, thoulfiqar said:

my BIOS is up to date, i will try to stress the system using heaven and prime95. i tried to install prime95 but it's not working for some reason.

 

thanks for your help. 

Prime95 does not need to be installed. You unzip the folder and launch the .exe  

[Metallus97]

Just now, thoulfiqar said:

even if the CPU is running on normal temps? 

 

25 minutes ago, jimkirk363 said:

It could be a thermal issue where PC is turning off to save CPU.  Ive had this issue myself when CPU has over heated.

Well I guess its not bcs. 60 is pretty nice

[thoulfiqar]

1 minute ago, Metallus97 said:

Prime95 does not need to be installed. You unzip the folder and launch the .exe  

i got this message 

[Metallus97]

1 minute ago, thoulfiqar said:

i got this message 

whhhhop never seen that before. Maybe a messed up windows install the cause of all this?

[thoulfiqar]

7 minutes ago, Metallus97 said:

CMOS is heavily dependent on the MOBO you have. Best practice is to look it up in the manual of your mobo

i got this from the MOBO manual, does it look fine to you? i'm little scared lol

 

 

 

 

[Metallus97]

jup! thats completely normal. Jumping the posts is electrically the same as pressing a button but cheaper to build. If you dont have that "jumper cap" handy, just take something metal like a screwdriver to jump the pins.

[thoulfiqar]

5 minutes ago, Metallus97 said:

jup! thats completely normal. Jumping the posts is electrically the same as pressing a button but cheaper to build. If you dont have that "jumper cap" handy, just take something metal like a screwdriver to jump the pins.

good thing there is a power button on the MOBO, i will do that tomorrow and comeback to you.

 

again, thank you for your help.  

[Metallus97]

2 minutes ago, thoulfiqar said:

good thing there is a power button on the MOBO, i will do that tomorrow and comeback to you.

 

again, thank you for your help.  

No problem bro!

[thoulfiqar]

Just now, Metallus97 said:

No problem bro!

Btw I found external cmos button on the mobo io shield, should I use it?

[Metallus97]

2 minutes ago, thoulfiqar said:

Btw I found external cmos button on the mobo io shield, should I use it?

dunno isn't it described in the manual? Well I guess it also resets the CMOS. But Idd keep to the manual. And dont fear shoring the pins. You wont get zapped! they operate with like 1V or less and are made for being shorted 

[Cryptonite]

1 minute ago, thoulfiqar said:

Btw I found external cmos button on the mobo io shield, should I use it?

Hey, sorry to bother you if you've already fixed this, but I've just had an issue similar to this on a pc and it turned out the harddrive was the cause the moment it attempted to read big games. I ran Crystal disk info and the drive was failing, uncorrectable sectors and the head was also giving an error.

[Will-Vickers]

Hey i had this problem, no idea what was causing it when i played games it just randomly restarted, turned out to be the big 24pin power cable for the motherboard not in properly, I advise you unplug it and plug it back in as hard as you can making sure it is properly and securely in place. hope this helps

 

[Metallus97]

1 minute ago, Cryptonite said:

Hey, sorry to bother you if you've already fixed this, but I've just had an issue similar to this on a pc and it turned out the harddrive was the cause the moment it attempted to read big games. I ran Crystal disk info and the drive was failing, uncorrectable sectors and the head was also giving an error.

Ok, thats a verry interesting error. 

[Cryptonite]

3 minutes ago, Metallus97 said:

Ok, thats a verry interesting error. 

ye, first time experiencing anything like it and it was a 2014 / 2015 2.5" WD Blue can't remember now, been over 2 weeks now.

[thoulfiqar]

5 minutes ago, Cryptonite said:

Hey, sorry to bother you if you've already fixed this, but I've just had an issue similar to this on a pc and it turned out the harddrive was the cause the moment it attempted to read big games. I ran Crystal disk info and the drive was failing, uncorrectable sectors and the head was also giving an error.

I tried to run the games on different drives and I got the same result.

but thanks for your help.

[thoulfiqar]

6 minutes ago, Will-Vickers said:

Hey i had this problem, no idea what was causing it when i played games it just randomly restarted, turned out to be the big 24pin power cable for the motherboard not in properly, I advise you unplug it and plug it back in as hard as you can making sure it is properly and securely in place. hope this helps

 

I need to try this plus I’m using extension cable for mobo from cable mod maybe it’s causing the probelm

[Will-Vickers]

Im also using an extention cable and that should be fine tbh just try what i said i havent had the problem since