Daughters PC won’t work

[Mondas42]

Help, my daughter is at university and has just messaged me that her PC crashed whilst she was drawing using photoshop, now it just powers up for a few seconds, then powers down and repeats. I’m 100 miles away so can’t help much, but does anyone have any suggestions?

 

 

[BrinkGG]

5 minutes ago, Mondas42 said:

Help, my daughter is at university and has just messaged me that her PC crashed whilst she was drawing using photoshop, now it just powers up for a few seconds, then powers down and repeats. I’m 100 miles away so can’t help much, but does anyone have any suggestions?

 

 

IMG_0037.mov

Removing the GPU, all but one stick of memory, and unplugging all but the boot drive is where I'd start. Does this system have an iGPU (Intel i7, i5, i3, APU, etc)?

EDIT:

Also for those concerned about the link, Virus total says it's clean. https://www.virustotal.com/gui/file/832cb617166dd3debfe07ec8f13ef9717bbf1f0e591118283400531eb6aaf683/detection

[BlueChinchillaEatingDorito]

6 minutes ago, Mondas42 said:

Help, my daughter is at university and has just messaged me that her PC crashed whilst she was drawing using photoshop, now it just powers up for a few seconds, then powers down and repeats. I’m 100 miles away so can’t help much, but does anyone have any suggestions?

 

 

IMG_0037.mov

In the motherboard manual, look for how to clear the CMOS. Generally this can be done through removing the CR2032 button cell battery or shorting two pins labelled CLR_CMOS or however it is named in the manual with anything conductive like a screwdriver or a pair of scissors. That would be my first step if nothing is obviously loose or anything.

[.Apex.]

7 minutes ago, Mondas42 said:

Help, my daughter is at university and has just messaged me that her PC crashed whilst she was drawing using photoshop, now it just powers up for a few seconds, then powers down and repeats. I’m 100 miles away so can’t help much, but does anyone have any suggestions?

 

that's a harsh relay sound, I'm not sure if some PSUs are supposed to do that when they're power cycling or it only happens when protections kick in, are there any debug LEDs on the Motherboard?

[Mondas42]

1 minute ago, Syn. said:

that's a harsh relay sound, I'm not sure if some PSUs are supposed to do that when they're cycling or it only happens when protections kick in, are there any debug LEDs on the Motherboard?

No debug lights, getting her to pull out memory chips one by one and remove the GPU etc.

[.Apex.]

1 minute ago, Mondas42 said:

No debug lights, getting her to pull out memory chips one by one and remove the GPU etc.

I suspect it's a PSU issue since it powers off too fast before it can actually process its post sequence, or it's possible that one of the components have died and they're causing a short

[Mondas42]

It’s odd, she let it cool down and now it will boot. I asked her to put her hand on the AIO pump and she can’t feel any vibration from it. If it’s failed and the cpu got hot will it keep rebooting until it cools? I’ve asked her to boot up and watch the cpu temps as she runs cinibench.

[Helpful Tech Witch]

14 minutes ago, BrinkGG said:

clean

Is that link clean? Btw for me the vid was embedded.

[Mondas42]

She’s running 3DMark, as she can’t get cinibench to run, cpu max at 60c for a Intel i9 9900K, so that’s fine. I’m suspected the psu.

[Evolution.]

I've had this happen to me most likely ram issue. Process of elimination 

[8-Bit Ninja]

4 minutes ago, Mondas42 said:

She’s running 3DMark, as she can’t get cinibench to run, cpu max at 60c for a Intel i9 9900K, so that’s fine. I’m suspected the psu.

Does she have AIDA64 installed? I would suggest a full stress test monitoring all temps including RAM, Drives, and gpu.