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diatom

Using your own modem with Shaw?

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Posted · Original PosterOP

Greetings fellow posters,

I am located in Canada. I found many resources on how our friends in the USA can use their own modems to connect to ISP's. I was on the phone with Shaw this morning and they said they would not provide internet to me without using their equipment. Is this fair, accurate, sane? I know what my needs are and I have purchased the equipment I need to fit those needs. Does anyone have any deeper insight into what I could do? I have already submitted a complaint to ccts.

Cheers,

-LA

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Can't comment on your specific situation but having to use the ISP's modem is the norm in many places, especially on cable networks.


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My ISP where I live has a list of modems that they will work with their network and in my case I asked them for a non WiFi capable modem and built up my own WiFi infrastructure most of the time they can give you that will accommodate for your needs 

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What's your issue?

Seems like a kind of odd thing to file a complaint over.


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2 hours ago, diatom said:

Greetings fellow posters,

I am located in Canada. I found many resources on how our friends in the USA can use their own modems to connect to ISP's. I was on the phone with Shaw this morning and they said they would not provide internet to me without using their equipment. Is this fair, accurate, sane? I know what my needs are and I have purchased the equipment I need to fit those needs. Does anyone have any deeper insight into what I could do? I have already submitted a complaint to ccts.

Cheers,

-LA

Allowing customers to use un-validated hardware can be a big security risk as well as hassle for troubleshooting. It's perfectly within their rights to not allow it.

 

The water company doesn't let you tap in directly using your own pipes, the electricity company doesn't let you splice into the infrastructure directly, why should ISP's allow the same?

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3 hours ago, diatom said:

Greetings fellow posters,

I am located in Canada. I found many resources on how our friends in the USA can use their own modems to connect to ISP's. I was on the phone with Shaw this morning and they said they would not provide internet to me without using their equipment. Is this fair, accurate, sane? I know what my needs are and I have purchased the equipment I need to fit those needs. Does anyone have any deeper insight into what I could do? I have already submitted a complaint to ccts.

Cheers,

-LA

In the US is due to some FCC regulations the last I read. But even then, some services like Fiber, you generally have to use ISP equipment. Its not like you can go to Best Buy and get an ONT. 

 

Now that being said, some service providers over here like Charter will allow customer modems, but I have heard they provide like NO support, like firmware updates and such. My provider Comcast, not only keeps customer modems updated, but they test them to verify they work and they have a list of Retail modems you can buy. 

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Posted · Original PosterOP
5 hours ago, Blue4130 said:

Allowing customers to use un-validated hardware can be a big security risk as well as hassle for troubleshooting. It's perfectly within their rights to not allow it.

 

The water company doesn't let you tap in directly using your own pipes, the electricity company doesn't let you splice into the infrastructure directly, why should ISP's allow the same?

This I can get behind. If security is a big issue than I can understand. 

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