Kernel 41 Power crashes non stop when playing certain games

[connorpatric]

Ever since I built my PC back in November I've been getting random Kernel power 41 crashes when playing games. It's been almost exclusively during games, but it did happen once while simply browsing chrome. I have also been getting random memory exceptions in some games (albeit not as often) which don't usually crash the PC completely, they just crash the game.

Here's my specs:

CPU: AMD Ryzen 5 1600 w/ stock cooler
RAM: G.Skill - Ripjaws V Series 16GB (2 x 8GB) DDR4-3200 Memory
Motherboard: ASRock X370 Gaming X (AM4)
GPU: NVIDIA GeForce GTX 1080
PSU: EVGA SuperNOVA 550 G2, 80+ GOLD 550W
Storage: 500gb Samsung 960 EVO & 1gb Western Digital WDC WD10EALX-759BA1


Event Viewer screen shots are linked. So far I've tried moving RAM, moving GPU, tested RAM, stressed CPU & GPU (no crash during that). I've noticed it seems to happen more in fullscreen games over borderless windowed (not sure if that matters). This has been a 6 month long issue, and it's frustrated me as I was so excited to finally have a good PC to play games. If you need any more information please let me know.

[Skiiwee29]

RAM is tricky with Ryzen. Try backing it down to 3000mhz or 2933 instead of 3200. That likely will get rid of your memory crashes. 

 

So with the Kernal Power logs, what that means is the PC did not shut down properly. That would show up if you did something like yanked the power cord from your Power Supply or a Power outage etc.. Basically if windows isnt shut down the way it wants, it will be there.

 

https://support.microsoft.com/en-us/help/2028504/windows-kernel-event-id-41-error-the-system-has-rebooted-without-clean

 

What Power supply do you have?

[DrMacintosh]

Open Terminal (The command line) and enter 

 

sfc/ SCANNOW 

 

This will check Windows for any integrity violations. If it finds nothing, then you will have to reinstall windows. 

[connorpatric]

8 hours ago, Skiiwee29 said:

RAM is tricky with Ryzen. Try backing it down to 3000mhz or 2933 instead of 3200. That likely will get rid of your memory crashes. 

 

So with the Kernal Power logs, what that means is the PC did not shut down properly. That would show up if you did something like yanked the power cord from your Power Supply or a Power outage etc.. Basically if windows isnt shut down the way it wants, it will be there.

 

https://support.microsoft.com/en-us/help/2028504/windows-kernel-event-id-41-error-the-system-has-rebooted-without-clean

 

What Power supply do you have?

Yeah my ram has never ran at 3200 since I first built the PC. Usually nothing above 2666 is even stable for me. It's currently running at 2134 as that is what it defaulted to after crashing at higher speeds. EVGA SuperNOVA 550 G2, 80+ GOLD 550w is my Power suppl.y

 

8 hours ago, DrMacintosh said:

Open Terminal (The command line) and enter 

sfc/ SCANNOW 

This will check Windows for any integrity violations. If it finds nothing, then you will have to reinstall windows. 

I've been having this issue since I first installed windows. I've done the sfc scan multiple times with no issues.

[connorpatric]

This has been an issue since I built this PC over 6 months ago. The issues seem to come & go but almost always happen when I'm in the middle of gaming. I'll try to give as much information as I can and let you know what I've tried to fix it so we don't have to go through a bunch of steps again.

 

First off, here's my specs-

CPU: AMD Ryzen 5 1600 w/ stock cooler
RAM: G.Skill - Ripjaws V Series 16GB (2 x 8GB) DDR4-3200 Memory
Motherboard: ASRock X370 Gaming X (AM4)
GPU: NVIDIA GeForce GTX 1080
PSU: EVGA SuperNOVA 550 G2, 80+ GOLD 550W
Storage: 500gb Samsung 960 EVO & 1gb Western Digital WDC WD10EALX-759BA1

 

What I've tried:

- System file checker scan (no issues)
- Moving ram
- Moving GPU
- Changing pagefile size
- Stressed GPU/CPU (didn't crash during this)
- Tested RAM (no issues)

 

It seems to happen more during fullscreen games (rather than borderless, not sure if this matters). It's almost exclusively during gaming (happened once when I was just browsing the web on chrome). 

Most of the time on my event viewer it just shows the kernel power 41 with not much before it, until recently. I had multiple Event 1002 Application Hang errors & some Resource-Exhaustion-Detect (Event ID 2004) & some application errors (Event 1000) all within ~15 minutes before the Kernel Power crash. 

 

Here is the Kernel Power error's event log:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
  <EventID>41</EventID> 
  <Version>6</Version> 
  <Level>1</Level> 
  <Task>63</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000400000000002</Keywords> 
  <TimeCreated SystemTime="2018-06-23T11:58:16.880538800Z" /> 
  <EventRecordID>5415</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="8" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-OV2V9SO</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="BugcheckCode">0</Data> 
  <Data Name="BugcheckParameter1">0x0</Data> 
  <Data Name="BugcheckParameter2">0x0</Data> 
  <Data Name="BugcheckParameter3">0x0</Data> 
  <Data Name="BugcheckParameter4">0x0</Data> 
  <Data Name="SleepInProgress">0</Data> 
  <Data Name="PowerButtonTimestamp">0</Data> 
  <Data Name="BootAppStatus">0</Data> 
  <Data Name="Checkpoint">0</Data> 
  <Data Name="ConnectedStandbyInProgress">false</Data> 
  <Data Name="SystemSleepTransitionsToOn">0</Data> 
  <Data Name="CsEntryScenarioInstanceId">0</Data> 
  <Data Name="BugcheckInfoFromEFI">false</Data> 
  <Data Name="CheckpointStatus">0</Data> 
  </EventData>
  </Event>

 

Here is the Resource-Exhaustion-Detector log

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Resource-Exhaustion-Detector" Guid="{9988748E-C2E8-4054-85F6-0C3E1CAD2470}" /> 
  <EventID>2004</EventID> 
  <Version>0</Version> 
  <Level>3</Level> 
  <Task>3</Task> 
  <Opcode>33</Opcode> 
  <Keywords>0x8000000020000000</Keywords> 
  <TimeCreated SystemTime="2018-06-23T11:56:50.576253100Z" /> 
  <EventRecordID>5394</EventRecordID> 
  <Correlation ActivityID="{8A9016E9-6145-494B-953D-7BB10FFCD6F9}" /> 
  <Execution ProcessID="7648" ThreadID="4984" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-OV2V9SO</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <UserData>
- <MemoryExhaustionInfo xmlns="http://www.microsoft.com/Windows/Resource/Exhaustion/Detector/Events">
- <SystemInfo>
  <SystemCommitLimit>22351298560</SystemCommitLimit> 
  <SystemCommitCharge>22325334016</SystemCommitCharge> 
  <ProcessCommitCharge>19163471872</ProcessCommitCharge> 
  <PagedPoolUsage>279883776</PagedPoolUsage> 
  <PhysicalMemorySize>17108418560</PhysicalMemorySize> 
  <PhysicalMemoryUsage>11181588480</PhysicalMemoryUsage> 
  <NonPagedPoolUsage>233132032</NonPagedPoolUsage> 
  <Processes>152</Processes> 
  </SystemInfo>
- <PagedPoolInfo>
- <Tag_1>
  <Name>MmSt</Name> 
  <PoolUsed>62727088</PoolUsed> 
  </Tag_1>
- <Tag_2>
  <Name>CM25</Name> 
  <PoolUsed>20135936</PoolUsed> 
  </Tag_2>
- <Tag_3>
  <Name>MmRe</Name> 
  <PoolUsed>20091824</PoolUsed> 
  </Tag_3>
  </PagedPoolInfo>
- <NonPagedPoolInfo>
- <Tag_1>
  <Name>MmSc</Name> 
  <PoolUsed>41945280</PoolUsed> 
  </Tag_1>
- <Tag_2>
  <Name>NVRM</Name> 
  <PoolUsed>30747424</PoolUsed> 
  </Tag_2>
- <Tag_3>
  <Name>EtwB</Name> 
  <PoolUsed>16068640</PoolUsed> 
  </Tag_3>
  </NonPagedPoolInfo>
- <ProcessInfo>
- <Process_1>
  <Name>ffxv_s.exe</Name> 
  <ID>12688</ID> 
  <CreationTime>2018-06-23T11:45:36.554418300Z</CreationTime> 
  <CommitCharge>16742580224</CommitCharge> 
  <HandleCount>1332</HandleCount> 
  <Version>1.0.0.0</Version> 
  <TypeInfo>201</TypeInfo> 
  </Process_1>
- <Process_2>
  <Name>Discord.exe</Name> 
  <ID>12436</ID> 
  <CreationTime>2018-06-23T07:02:36.187675600Z</CreationTime> 
  <CommitCharge>237768704</CommitCharge> 
  <HandleCount>992</HandleCount> 
  <Version>0.0.42.0</Version> 
  <TypeInfo>210</TypeInfo> 
  </Process_2>
- <Process_3>
  <Name>MsMpEng.exe</Name> 
  <ID>3316</ID> 
  <CreationTime>2018-06-23T07:02:08.290924200Z</CreationTime> 
  <CommitCharge>178929664</CommitCharge> 
  <HandleCount>682</HandleCount> 
  <Version>0.0.0.0</Version> 
  <TypeInfo>67</TypeInfo> 
  </Process_3>
- <Process_4>
  <Name>Steam.exe</Name> 
  <ID>8776</ID> 
  <CreationTime>2018-06-23T07:07:19.561645700Z</CreationTime> 
  <CommitCharge>136605696</CommitCharge> 
  <HandleCount>1166</HandleCount> 
  <Version>4.55.34.56</Version> 
  <TypeInfo>152</TypeInfo> 
  </Process_4>
- <Process_5>
  <Name /> 
  <ID>0</ID> 
  <CreationTime>1601-01-01T00:00:00.000000000Z</CreationTime> 
  <CommitCharge>0</CommitCharge> 
  <HandleCount>0</HandleCount> 
  <Version>0.0.0.0</Version> 
  <TypeInfo>0</TypeInfo> 
  </Process_5>
- <Process_6>
  <Name /> 
  <ID>0</ID> 
  <CreationTime>1601-01-01T00:00:00.000000000Z</CreationTime> 
  <CommitCharge>0</CommitCharge> 
  <HandleCount>0</HandleCount> 
  <Version>0.0.0.0</Version> 
  <TypeInfo>0</TypeInfo> 
  </Process_6>
  </ProcessInfo>
- <ExhaustionEventInfo>
  <Time>2018-06-23T11:56:46.506947700Z</Time> 
  </ExhaustionEventInfo>
  </MemoryExhaustionInfo>
  </UserData>
  </Event>

 

And from a separate Kernel Power crash here's an application hang from right before it happened:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Hang" /> 
  <EventID Qualifiers="0">1002</EventID> 
  <Level>2</Level> 
  <Task>101</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2018-06-23T06:44:19.132515100Z" /> 
  <EventRecordID>5720</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>DESKTOP-OV2V9SO</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>RustClient.exe</Data> 
  <Data>2018.1.0.55711</Data> 
  <Data>3604</Data> 
  <Data>01d40ab9fe9b4438</Data> 
  <Data>5</Data> 
  <Data>C:\Program Files (x86)\Steam\steamapps\common\Rust\RustClient.exe</Data> 
  <Data>b307fcd2-c5f7-4b16-a32e-6664c5dee90d</Data> 
  <Data /> 
  <Data /> 
  <Binary>55006E006B006E006F0077006E0000000000</Binary> 
  </EventData>
  </Event>

 

I've long suspected that this was a faulty ram issue, but after testing it I didn't get any errors. I know that there still could be a RAM problem, but I'm starting to suspect it's an issue with the mobo. I just want to make sure that's the root of the issue before I go out & purchase a new one. Please, if anyone can help it would be GREATLY appreciated as this issue as plagued me & my new PC for months now.

Thank you,

EDIT: I added a screenshot of my event viewer for one of the issues. If you want to see any of the logs just let me know I'll get it to you ASAP.

[glenalz81]

Have a read of the best answer on here,

 

http://www.tomshardware.co.uk/answers/id-3048854/windows-kernel-power.html

[connorpatric]

22 minutes ago, glenalz81 said:

Have a read of the best answer on here,

 

http://www.tomshardware.co.uk/answers/id-3048854/windows-kernel-power.html

Ok, I'll add .250Mv to the memory voltage. I'm confused about what he's saying to do with the ACPI/S modes. My PC is already on the High Performance power plan. "

Thanks,
 

EDIT: 
Could you help me with what I'm supposed to be changing here? Thanks

[glenalz81]

11 minutes ago, connorpatric said:

Ok, I'll add .250Mv to the memory voltage. I'm confused about what he's saying to do with the ACPI/S modes. My PC is already on the High Performance power plan. "

Thanks,

Stumbled across this too,  think i'll give it a go, not having issues but will be interesting to see.

 

http://www.legitreviews.com/amd-ryzen-balanced-power-plan-benchmarked_193344

 

I currently don't run on high performance power as i see it as a waste unless the PC is 100% for gaming, i probably only game 50% on mine.

[connorpatric]

3 minutes ago, glenalz81 said:

Stumbled across this too,  think i'll give it a go, not having issues but will be interesting to see.

 

http://www.legitreviews.com/amd-ryzen-balanced-power-plan-benchmarked_193344

 

I currently don't run on high performance power as i see it as a waste unless the PC is 100% for gaming, i probably only game 50% on mine.

Awesome, thanks. Gonna do that now. Also I edited my previous comment, could you help me with the voltages/which one I need to change? Thanks

[glenalz81]

I would start with my Ram at 1.350v   

[connorpatric]

19 hours ago, glenalz81 said:

I would start with my Ram at 1.350v   

Not fixed

[connorpatric]

And turns out its not fixed

[Mahoney]

Did you fix this issue?

[Trickap]

Did you ever get a solution? i've had the same problem ever since forever, but now it's getting even worse

[Kisai]

I don't see anyone recommending bluescreenview, or installing the chipset drivers. did the OP try either of those?

 

If you keep seeing the same address range that's memory, if you see the same driver over and over, the problem is that piece of hardware or it's driver.