Did I get lucky? (free HTC 10)

[MellowCream]

So awhile ago (9/11), I submitted a ticket for an advanced replacement. I was then told I was going to have to wait upwards of a month for the device, I couldn't wait that long for a device so I cancelled the replacement and HTC refunded my money. (I have chat logs for all of this, and no money has been taken out of my bank since.)

Today I received a brand new HTC 10, with the ticket number verification included in the box, I checked to see if the ticket was reopened, it wasn't. It's exactly the same as it was in 9/12 when it was cancelled. My bank still shows they haven't taken anything out.

What would you do?

[Clockwork_princess]

Tell them and see what they say 

[MellowCream]

Just now, Clockwork_princess said:

Tell them and see what they say 

But what if they proceed to take money out of my account?

 

[Bruno_A]

It is possible that they won't care about it as it is a rare case.

[Walt]

Just now, MellowCream said:

But what if they proceed to take money out of my account?

 

The probably won't. 

[phongle123]

This happens sometimes.

1. If the product was already shipped but not marked as shipped the moment it was shipped. The CSR will not see it and thus refund you your money.
2. If the product was not shipped and the cancellation took time to process through the system and is still marked as active, it can be shipped.

However, if this was through your carrier you CAN and WILL be charged since the phone will be linked to your account. If through HTC, keep it and be silent (if you're that kind of person).

[Bruno_A]

1 minute ago, MellowCream said:

But what if they proceed to take money out of my account?

 

So what? If you're keeping the device, then you should pay for it, unless they tell you it's alright.

[MellowCream]

Just now, bruny06 said:

So what? If you're keeping the device, then you should pay for it, unless they tell you it's alright.

I don't want the device and I don't want to have to wait with $600 out of my bank account. 

 

 

[Clockwork_princess]

6 minutes ago, MellowCream said:

But what if they proceed to take money out of my account?

 

If your honest most big company’s don’t care from my experience , I’ve got a package in the mail that wasn’t mine before and I told amazon and they let me keep it and they sent out a new one to the right person 

 

but it talk with them and if anything you’ll Just have to ship it back 

[MellowCream]

2 minutes ago, phongle123 said:

This happens sometimes.

1. If the product was already shipped but not marked as shipped the moment it was shipped. The CSR will not see it and thus refund you your money.
2. If the product was not shipped and the cancellation took time to process through the system and is still marked as active, it can be shipped.

However, if this was through your carrier you CAN and WILL be charged since the phone will be linked to your account. If through HTC, keep it and be silent (if you're that kind of person).

It was through HTC, however I'm not sure if I should just send it back (costing me money in shipping) or just keeping it.

 

I specifically asked for it to be cancelled and refunded to an HTC supervisor, and it was. I have chat logs for all of this.

 

For some reason, although I didn't do anything wrong, I feel like I did. 

[Bruno_A]

2 minutes ago, MellowCream said:

I don't want the device and I don't want to have to wait with $600 out of my bank account. 

 

 

Well, if I was you, I would tell them, and if they charge you for it, just tell them you don't want it and then arrange the return shipping.

[NoobCase]

5 minutes ago, MellowCream said:

But what if they proceed to take money out of my account?

 

Tell Them and offer to send it back if they pay shipping. Spending your time sending it back is enough of a gesture in my opinion. If they charge you, you have evidence that you cancelled, and should be able to have your bank cancel the payment. HTC made a mistake, no way in hell should you pay them anything for them to have it back.

[MorganO]

3 minutes ago, MellowCream said:

It was through HTC, however I'm not sure if I should just send it back (costing me money in shipping) or just keeping it.

 

I specifically asked for it to be cancelled and refunded to an HTC supervisor, and it was. I have chat logs for all of this.

 

For some reason, although I didn't do anything wrong, I feel like I did. 

if they charge get the bank to cancell it lol

[phongle123]

2 minutes ago, MellowCream said:

I specifically asked for it to be cancelled and refunded to an HTC supervisor, and it was. I have chat logs for all of this.

Someone did not see that it was cancelled and decided to ship it to you anyways. Therefore, it is a system malfunction. And while people can argue that it's not their fault because the system messed up. It's also not the workers/representatives fault. That won't hold in any court of law.

 

4 minutes ago, MellowCream said:

For some reason, although I didn't do anything wrong, I feel like I did. 

^That's why you feel bad. You know it's not right.

[Bruno_A]

As @Clockwork_princess said, most big companies don't care. I once ordered 2 items from Amazon and paid £4 in shipping for both items. I woke up the next morning and the items were shipped and I received an invoice. Turns out one of the items wasn't handled by Amazon and I can't remember how exactly it happened but I understood the invoice as I was paying £4 for each item in shipping because I was a bit sleepy. I called Amazon and they refunded the shipping costs. Later I noticed I was wrong and called them to pay them the £4 back. They said it was alright, I insisted a LOT, and they still said it was alright and told me to enjoy the free shipping...In this case, it was just £4, but once, I bought a motherboard off eBay and I got a refund as it was the second week I was waiting (it was supposed to take 3 days). 2 weeks later, so, 4 weeks in total waiting, the motherboard arrived. I talked to the seller to arrange the return shipping and he just let me keep it...Sometimes you get more from being honest than not being honest.

[MellowCream]

4 minutes ago, phongle123 said:

Someone did not see that it was cancelled and decided to ship it to you anyways. Therefore, it is a system malfunction. And while people can argue that it's not their fault because the system messed up. It's also not the workers/representatives fault. That won't hold in any court of law.

 

^That's why you feel bad. You know it's not right.

Whats not right? Keeping something you didn't pay for?

[NoobCase]

4 minutes ago, phongle123 said:

Someone did not see that it was cancelled and decided to ship it to you anyways. Therefore, it is a system malfunction. And while people can argue that it's not their fault because the system messed up. It's also not the workers/representatives fault. That won't hold in any court of law.

 

^That's why you feel bad. You know it's not right.

If they charge him, they are basically having him pay for their mistake. Even if they only charge him for shipping.

Ive personally had good success with asking nicely for both Asus and Corsair to pay shipping for their defective products. Being polite about it should go a long way. Gotten discounts from companies, for reminding them to send me invoices more than once.

[phongle123]

1 minute ago, bruny06 said:

I talked to the seller to arrange the return shipping and he just let me keep it...Sometimes you get more from being honest than not being honest.

That's actually not it. Returning something doesn't just cost them or you shipping money to return it. They have to process it and if through prime will cost the seller that money. Which is why through a lot of seller feedback, Amazon decided to reinstate the let customers keep returns program if it is on stuff that the seller doesn't want back.

[Enderman]

Happens pretty often, stuff is in the mail when you get a refund and then it shows up eventually.

If you want to be a "morally high standards" person you can always let them know, chances are they will just tell you to keep it and not worry about paying.

For a large company like that, a few hundred dollars is not going to make a difference to them. It might just be more trouble for them to try to reopen a ticket and take a non-standard payment or whatever they need to do.

[phongle123]

3 minutes ago, NoobCase said:

If they charge him, they are basically having him pay for their mistake. Even if they only charge him for shipping.

Ive personally had good success with asking nicely for both Asus and Corsair to pay shipping for their defective products. Being polite about it should go a long way. Gotten discounts from companies, for reminding them to send me invoices more than once.

This was a response to a series of comments. You'd need to read the first comment relating to this.

[NoobCase]

Just now, phongle123 said:

This was a response to a series of comments. You'd need to read the first comment relating to this.

Did read everything, but didn’t notice your earlier posts was by you, if that makes sense? Sry bout that

[phongle123]

Just now, NoobCase said:

Did read everything, but didn’t notice your earlier posts was by you, if that makes sense? Sry bout that

Yea, I said that companies wont make you pay for it but your carrier will basically.

[NoobCase]

2 minutes ago, phongle123 said:

Yea, I said that companies wont make you pay for it but your carrier will basically.

You guys got pretty sucky carriers

[MellowCream]

I just got off the phone, they have no record of the shipment and said they'd investigate it and call me back within 24hrs.