Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

Logitech g502 not scrolling

Dendzser
 Share

Go to solution Solved by Dendzser,

In case anyone is interested: the mouse only worked on a win 8.1 machine, nowhere else. When we plugged in another, my laptop immediately recognized it with no issues.

hi,
new to the forum (not LTT) as I have no other idea where to turn to. Just bought a brand new Logitech G502, but the scroll wheel does not work. Every button and function works properly, even the scroll click. Here are the steps I have been through:
- install its software, remove and reinstall again (tried with just win drivers too)
- switch USB ports, USB 2 and 3 too
- tested in other PCs: win 10 laptop, win 7 desktop, linux laptop, none worked
- ran windows update
- removed razer synapse
- tried to find updated driver to HID mouse compliant driver
- started in safe mode
After this I was fairly convinced I got myself a faulty one so I took it back to the store. They plug it in and boom, it is working properly. We checked they have the same HID driver as my win does, no Logitech gaming installed. If I plug in my Razer, everything is fine.
Any ideas please?

 

EDIT: forgot two steps, tried two earlier versions of Logitec Gaming they didn't even recognize the mouse.

Edited by Dendzser
added info
Link to comment
Share on other sites

Link to post
Share on other sites

try deleting the driver, and then reboot windows (another mouse may need to be used here), and see if windows installs a compliant driver. I often don't bother installing logitechs drivers nowadays unless there;s a problem with the HID-compliant drivers.

Please quote my post, or put @paddy-stone if you want me to respond to you.

Spoiler
  • PCs:- 
  • Main PC build  https://uk.pcpartpicker.com/list/2K6Q7X
  • ASUS x53e  - i7 2670QM / Sony BD writer x8 / Win 10, Elemetary OS, Ubuntu/ Samsung 830 SSD
  • Lenovo G50 - 8Gb RAM - Samsung 860 Evo 250GB SSD - DVD writer
  •  
  • Displays:-
  • Philips 55 OLED 754 model
  • Panasonic 55" 4k TV
  • LG 29" Ultrawide
  • Philips 24" 1080p monitor as backup
  •  
  • Storage/NAS/Servers:-
  • ESXI/test build  https://uk.pcpartpicker.com/list/4wyR9G
  • Main Server https://uk.pcpartpicker.com/list/3Qftyk
  • Backup server - HP Proliant Gen 8 4 bay NAS running FreeNAS ZFS striped 3x3TiB WD reds
  • HP ProLiant G6 Server SE316M1 Twin Hex Core Intel Xeon E5645 2.40GHz 48GB RAM
  •  
  • Gaming/Tablets etc:-
  • Xbox One S 500GB + 2TB HDD
  • PS4
  • Nvidia Shield TV
  • Xiaomi/Pocafone F2 pro 8GB/256GB
  • Xiaomi Redmi Note 4

 

  • Unused Hardware currently :-
  • 4670K MSI mobo 16GB ram
  • i7 6700K  b250 mobo
  • Zotac GTX 1060 6GB Amp! edition
  • Zotac GTX 1050 mini

 

 

Link to comment
Share on other sites

Link to post
Share on other sites

4 minutes ago, paddy-stone said:

try deleting the driver, and then reboot windows (another mouse may need to be used here), and see if windows installs a compliant driver. I often don't bother installing logitechs drivers nowadays unless there;s a problem with the HID-compliant drivers.

I tried clicking uninstall then scan again, no change. If I uninstall the device, by the time I'd restart the machine windows already adds it back...

Link to comment
Share on other sites

Link to post
Share on other sites

1 minute ago, Dendzser said:

I tried clicking uninstall then scan again, no change. If I uninstall the device, by the time I'd restart the machine windows already adds it back...

Hmm, don't know then. Only other thing I can think of is trying an earlier driver version from logitech. I've never had many problems with logitech products TBH, they have mostly been plug n play. Sorry can't offer more than that.

Please quote my post, or put @paddy-stone if you want me to respond to you.

Spoiler
  • PCs:- 
  • Main PC build  https://uk.pcpartpicker.com/list/2K6Q7X
  • ASUS x53e  - i7 2670QM / Sony BD writer x8 / Win 10, Elemetary OS, Ubuntu/ Samsung 830 SSD
  • Lenovo G50 - 8Gb RAM - Samsung 860 Evo 250GB SSD - DVD writer
  •  
  • Displays:-
  • Philips 55 OLED 754 model
  • Panasonic 55" 4k TV
  • LG 29" Ultrawide
  • Philips 24" 1080p monitor as backup
  •  
  • Storage/NAS/Servers:-
  • ESXI/test build  https://uk.pcpartpicker.com/list/4wyR9G
  • Main Server https://uk.pcpartpicker.com/list/3Qftyk
  • Backup server - HP Proliant Gen 8 4 bay NAS running FreeNAS ZFS striped 3x3TiB WD reds
  • HP ProLiant G6 Server SE316M1 Twin Hex Core Intel Xeon E5645 2.40GHz 48GB RAM
  •  
  • Gaming/Tablets etc:-
  • Xbox One S 500GB + 2TB HDD
  • PS4
  • Nvidia Shield TV
  • Xiaomi/Pocafone F2 pro 8GB/256GB
  • Xiaomi Redmi Note 4

 

  • Unused Hardware currently :-
  • 4670K MSI mobo 16GB ram
  • i7 6700K  b250 mobo
  • Zotac GTX 1060 6GB Amp! edition
  • Zotac GTX 1050 mini

 

 

Link to comment
Share on other sites

Link to post
Share on other sites

3 minutes ago, Dendzser said:

I tried clicking uninstall then scan again, no change. If I uninstall the device, by the time I'd restart the machine windows already adds it back...

I would contact Logitech. You may have a defective mouse. My 6502 has never had scroll issues in the almost three years I've had it

"Put as much effort into your question as you'd expect someone to give in an answer"- @Princess Luna

Make sure to Quote posts or tag the person with @[username] so they know you responded to them!

 RGB Build Post 2019 --- Rainbow 🦆 2020 --- Velka 5 V2.0 Build 2021

Purple Build Post ---  Blue Build Post --- Blue Build Post 2018 --- Project ITNOS

CPU i7-4790k    Motherboard Gigabyte Z97N-WIFI    RAM G.Skill Sniper DDR3 1866mhz    GPU EVGA GTX1080Ti FTW3    Case Corsair 380T   

Storage Samsung EVO 250GB, Samsung EVO 1TB, WD Black 3TB, WD Black 5TB    PSU Corsair CX550M    Cooling Cryorig H7 with NF-A12x25

Link to comment
Share on other sites

Link to post
Share on other sites

9 minutes ago, TVwazhere said:

I would contact Logitech. You may have a defective mouse. My 6502 has never had scroll issues in the almost three years I've had it

Opened a ticket there too. I had a G400 until 2 weeks ago so (5+ yrs) so I know this is not common. 

Link to comment
Share on other sites

Link to post
Share on other sites

I bought a softly used G502 and I never had a problem. Going to Logitech was the right move.

Instructions for frustration management:  

1) Sit at desk.   2) Repeatedly slam forehead against desk.

 

I never said I was smart, just smart enough to be dangerous.

 

CPU: Intel i5 4690k @ 4.6   Motherboard: Asrock Fat1ity Z97X Killer  RAM: Kingston HyperX 4x4gb  Storage: Crucial 1tb M.2 

OS: Win 10 Pro  Case: Cooler Master Haf XB EVO

 

File Server-> https://pcpartpicker.com/b/L4MZxr

 

ORLY?

……..'|:::::::,': : : : : : :_„„-: : : : : : : : ~--„_: |'
………|::::::|: : : „--~~'''~~''''''''-„…_..„~''''''''''''¯|
………|:::::,':_„„-|: : :_„---~: : :|''¯¯''''|: ~---„_: ||
……..,~-,_/'': : : |:    ͡° ͜ʖ ͡°) : |: : : :|:  ( ͡° ͜ʖ ͡°)): \..|
……../,'-,: : : : : ''-,_______,-'': : : : ''-„_____|
……..\: :|: : : : : : : : : : : : : :„: : : : :-,: : : : : : : ?
………',:': : : : : : : : : : : : :,-'__: : : :_',: : : : ;: ,'
……….'-,-': : : : : :___„-: : :'': : ¯''~~'': ': : ~--|'
………….|: ,: : : : : : : : : : : : : : : : : : : : : :: :
………….'|: \: : : : : : : : -,„_„„-~~--~--„_: :: |
…………..|: \: : : : : : : : : : : :-------~: : : : : |
You have been visited by the propane god, I tell ya hwat. Repost this on 5 more profiles or Hank Hill will bring the propain.

- credit to, @Cinnabar Sonar

Link to comment
Share on other sites

Link to post
Share on other sites

In case anyone is interested: the mouse only worked on a win 8.1 machine, nowhere else. When we plugged in another, my laptop immediately recognized it with no issues.

Link to comment
Share on other sites

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share


×