Random crashes on both the original card AND THE RMA REPLACEMENT (!)

[0aaron]

I can't for the life of me work this out or find it on forums and I'm getting nothing from EVGA.

 

I installed a brand new EVGA GTX 1050 Ti SSC ACX 3.0 but it would cause crashes on the computer I had at the time, and now on my new computer too:

• The mouse just stops moving and sound stops playing. No visual or audio artefacts. There is no blue screen, and it doesn't reboot, it just literally freezes and does
  nothing indefinitely, with the last window contents staying on the monitor. Sometimes (~20% of the time, but rarely lately) the GPU fans ramp to full speed indefinitely.
• The crashes don't seem to be related to workload at all. I don't play games, so pretty much 100% of the time, my computer is only running around 5-10 windows of the following: Chrome, File Explorer, Excel, Outlook, Word, Adobe Reader, MPC-BE. But crashes have sometimes happened with no windows open whatsoever.
• This would happen about every 20 minutes (only counting time while using the computer - see last dot point below), but it could be as soon as 5 minutes or less after restarting
• There are some weird patterns:
  • The crashes always happened when the mouse was moving. I don't remember a crash where I was either away from the computer/doing something else at my desk, and then couldn't move the mouse because of a crash.
  • Like 80% of the crashes happened in the 5 minutes after I returned to my computer after not using it for some time.

So I RMA'd it but the replacement does the same thing!!!!

 

I've tried updating and reinstalling graphics drivers.

 

Note that this product has no PSU cable - it takes all its power from the slot.

 

My old graphics card which I've been using in the meantime is an ASUS GTX 760 DirectCU II OC (which has 8 pin power).

 

The combination of hardware which works and doesn't makes me think that the problem is to do with the on-card power management. But I've had it with two iterations of the product so I'm confused as to why no-one including EVGA knows what's up or how to fix it.

 

Does anyone know if these cards without PSU cables are particularly prone to power problems, especially given this card is factory overclocked?

 

Any geniuses out there who knows what's happening?

 

Current computer specs:

• Intel Core i7-7700K
• G.Skill F4-3200C15D-32GTZ
• SanDisk Extreme II 240 GB
• ASUS ROG STRIX Z270E GAMING
• Seasonic Prime Titanium 750W
• Noctua NH-D15S
• Windows 10
• (no PCIE devices apart from the GPU)

Old computer specs:

• Intel Core i7-4771
• G.Skill F3-2400C10D-8GTX
• SanDisk Extreme II 240 GB (same one as above)
• ASUS MAXIMUS VI IMPACT
• Silversone SX-600G
• Noctua NH-L9i
• Windows 10
• (no PCIE devices apart from the GPU)

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          25/5/17 1:01:01 am
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      Aaron
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>5</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2017-05-24T15:01:01.042782800Z" />
    <EventRecordID>10692</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Aaron</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">true</Data>
  </EventData>
</Event>

 

[weed]

@0aaron sounds like your HDD is dying some of the symptoms of the HDD dying is: the time of actual usage would decrease like from 1 hour to 30 minutes to 20, 10, 5 and eventually the computer wont even start. Another symptom is 99 or 100% disk usage all the time, and that your computer is very slow in opening games and booting up, the last symptom is random stuff getting corrupted 

Suggestions: Back up all of your data so that if it is infact a dying HDD you dont lose all of your data

Im telling you all of this from past experience with dying hard drives, i had 3 dying hard drives in the past and trust me its not fun to lose all of your data

[19_blackie_73]

5 minutes ago, weed said:

@0aaron sounds like your HDD is dying some of the symptoms of the HDD dying is: the time of actual usage would decrease like from 1 hour to 30 minutes to 20, 10, 5 and eventually the computer wont even start. Another symptom is 99 or 100% disk usage all the time, and that your computer is very slow in opening games and booting up, the last symptom is random stuff getting corrupted 

Suggestions: Back up all of your data so that if it is infact a dying HDD you dont lose all of your data

Im telling you all of this from past experience with dying hard drives, i had 3 dying hard drives in the past and trust me its not fun to lose all of your data

good way to check this would be to take a look at crystal disk info

[0aaron]

8 minutes ago, weed said:

@0aaron sounds like your HDD is dying some of the symptoms of the HDD dying is: the time of actual usage would decrease like from 1 hour to 30 minutes to 20, 10, 5 and eventually the computer wont even start. Another symptom is 99 or 100% disk usage all the time, and that your computer is very slow in opening games and booting up, the last symptom is random stuff getting corrupted 

Suggestions: Back up all of your data so that if it is infact a dying HDD you dont lose all of your data

Im telling you all of this from past experience with dying hard drives, i had 3 dying hard drives in the past and trust me its not fun to lose all of your data

hm I did consider that but I dismissed it after the crashes stopped altogether with my old card.

 

I'll look into it tho, thanks

 

Edit: Oh it's actually fine, thanks @19_blackie_73

Edited June 2, 2017 by 0aaron
Added image

[weed]

6 minutes ago, 0aaron said:

hm I did consider that but I dismissed it after the crashes stopped altogether with my old card.

 

I'll look into it tho, thanks

 

Edit: Oh it's actually fine, thanks @19_blackie_73

Ok, check your CPU thats the next logical thing to check run a stress test and see what happens.

Important question: Was your computer on when you added the GPU or did you put it inside the slot incorrectly? 

[Jurrunio]

It's 99% with the GPU if swapping that out removes the problem.

Do you use GPU tuning software like MSI Afterburner or EVGA Precision X? Check the voltage and clock speed. Though rare, it's possible that the VBIOS sets the clock speed way too high when you start using it. Try updating the VBIOS if it's not the newest.

[0aaron]

EVGA are giving me another RMA so I'll try these if the same problem comes up