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2FA Gone from phone, can't access account

TomRYH
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26 minutes ago, TomRYH said:

Hi, 

 

I've tried contacting someone via the online form as well as using the email address "forum@linusmediagroup.com " (I found this in an old email, so it may be inactive currently) about the issue I'm having getting into my original account, I've not had any replies. The problem I've got is that the entry for the LTT forum has gone from my Google Authenticator. I'm not sure why, I must have accidentally removed it at some point. But that means I cannot get into the account, so I was hoping to have the 2FA removed so I can get back into the account and setup the 2FA again.I still use the email that is associated with the account, and both attempts at resolving this were done using that email. I don't want to give the accounts name out here, but will be happy to give details over PM if needed.

 

Thanks.

I would contact @colonel_mortis.  I'm sure he can verify your identify and will get you back into the account when that's done.

Posted

Hi, 

 

I've tried contacting someone via the online form as well as using the email address "forum@linusmediagroup.com " (I found this in an old email, so it may be inactive currently) about the issue I'm having getting into my original account, I've not had any replies. The problem I've got is that the entry for the LTT forum has gone from my Google Authenticator. I'm not sure why, I must have accidentally removed it at some point. But that means I cannot get into the account, so I was hoping to have the 2FA removed so I can get back into the account and setup the 2FA again.I still use the email that is associated with the account, and both attempts at resolving this were done using that email. I don't want to give the accounts name out here, but will be happy to give details over PM if needed.

 

Thanks.

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Posted
24 minutes ago, TomRYH said:

Hi, 

 

I've tried contacting someone via the online form as well as using the email address "forum@linusmediagroup.com " (I found this in an old email, so it may be inactive currently) about the issue I'm having getting into my original account, I've not had any replies. The problem I've got is that the entry for the LTT forum has gone from my Google Authenticator. I'm not sure why, I must have accidentally removed it at some point. But that means I cannot get into the account, so I was hoping to have the 2FA removed so I can get back into the account and setup the 2FA again.I still use the email that is associated with the account, and both attempts at resolving this were done using that email. I don't want to give the accounts name out here, but will be happy to give details over PM if needed.

 

Thanks.

Contact a Moderator or Admin directly.

 

@Ryan_Vickers, @TheRandomness, @wkdpaul hopefully these lovely gentlemen can help you.

 

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  • Solution
26 minutes ago, TomRYH said:

Hi, 

 

I've tried contacting someone via the online form as well as using the email address "forum@linusmediagroup.com " (I found this in an old email, so it may be inactive currently) about the issue I'm having getting into my original account, I've not had any replies. The problem I've got is that the entry for the LTT forum has gone from my Google Authenticator. I'm not sure why, I must have accidentally removed it at some point. But that means I cannot get into the account, so I was hoping to have the 2FA removed so I can get back into the account and setup the 2FA again.I still use the email that is associated with the account, and both attempts at resolving this were done using that email. I don't want to give the accounts name out here, but will be happy to give details over PM if needed.

 

Thanks.

I would contact @colonel_mortis.  I'm sure he can verify your identify and will get you back into the account when that's done.

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34 minutes ago, TomRYH said:

Thanks both, I'll give it a shot.

Send me or Whaler a PM to resolve this.

1 hour ago, Ryan_Vickers said:

I would contact @colonel_mortis.  I'm sure he can verify your identify and will get you back into the account when that's done.

 

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