New Router - no Internet please help

[RobGogsUK]

So I recently purchased a Asus dsl-ac55u as my default router was crap. Plugged it in went through the steps and got no Internet connection? I'm new to router setups etc so I do not know what to give as information so please ask and I'll give it to you!

[Guest]

I think you need to set it up.

Can you connect to it?

If yes, try typing in in the browser your gateway (usually 192.168.1.1 ) and try logging in and setting it up.

[RobGogsUK]

2 minutes ago, Puhtutz said:

I think you need to set it up.

Can you connect to it?

If yes, try typing in in the browser your gateway (usually 192.168.1.1 ) and try logging in and setting it up.

Yea I've tried the set up wizard and gone through it but it's still not giving me access via computer or phone, having to use 3G currently

[Lurick]

Is the DSL connection in the right port? Just making sure, since both connections have an X I'm wondering if the cable isn't connected to the correct port.

[BleakMaker]

8 minutes ago, RobGogsUK said:

So I recently purchased a Asus dsl-ac55u as my default router was crap. Plugged it in went through the steps and got no Internet connection? I'm new to router setups etc so I do not know what to give as information so please ask and I'll give it to you!

Can you show us how you connected your cables did you plug your primary Cable into the wanPort?

[JefferyD90]

9 minutes ago, RobGogsUK said:

So I recently purchased a Asus dsl-ac55u as my default router was crap. Plugged it in went through the steps and got no Internet connection? I'm new to router setups etc so I do not know what to give as information so please ask and I'll give it to you!

So who is your ISP?

[Pesukarhu]

What was your previous setup, and what are you trying to change it to?
I guess it was isp combo -> devices, and now you are trying to go isp combo -> router -> devices.
You need to disable dhcp on the combo unit, change the routers ip to static, enable dchp on the router and add dns servers. (probably)

[RobGogsUK]

ISP - TALKTALK

Setup - sorry for quality

 

Sorry pesu I'm not sure what you mean I'm more of a actual computer person not network

 

 

[RobGogsUK]

1 minute ago, RobGogsUK said:

ISP - TALKTALK

Setup - sorry for quality

 

Sorry pesu I'm not sure what you mean I'm more of a actual computer person not network

 

 

On the left is the splitter, middle is the new Router, right is the old one

[Pesukarhu]

2 minutes ago, RobGogsUK said:

On the left is the splitter, middle is the new Router, right is the old one

So does your internet come through the splitter? Is it a normal ethernet connector or something else?

I think the internet needs to go in the blue port on the back of the router, what does it say the blue port is for?

 

DHCP tells devices where to connect and how, and the ip addresses are the location of the device on the network. Ip addresses and dns come from the dhcp, which the router takes care of.

[RobGogsUK]

2 minutes ago, Pesukarhu said:

So does your internet come through the splitter? Is it a normal ethernet connector or something else?

I think the internet needs to go in the blue port on the back of the router, what does it say the blue port is for?

 

DHCP tells devices where to connect and how, and the ip addresses are the location of the device on the network. Ip addresses and dns come from the dhcp, which the router takes care of.

The Internet comes through the splitter yes, normal Ethernet, blue port reads E-wan and the splitter wire doesn't fit in there.

[Lurick]

2 minutes ago, RobGogsUK said:

The Internet comes through the splitter yes, normal Ethernet, blue port reads E-wan and the splitter wire doesn't fit in there.

Is the wire too big or too small?

[RobGogsUK]

1 minute ago, Lurick said:

Is the wire too big or too small?

Too small

[Lurick]

Does the back look like this?

 

If so, then the splitter wire goes in the white port.

[RobGogsUK]

2 minutes ago, Lurick said:

Does the back look like this?

 

If so, then the splitter wire goes in the white port.

Looks like that yea, that's where I put it by default

[Pesukarhu]

Seen as it is adsl you need to put in your username and password, you can get those from your isp if you dont have them already.
You can put those in using the quick internet setup wizard.
There is more information in the manual, page 14 http://dlcdnet.asus.com/pub/ASUS/wireless/DSL-AC55U/E11623_DSL_AC55U_Manual.pdf

[RobGogsUK]

32 minutes ago, Pesukarhu said:

Seen as it is adsl you need to put in your username and password, you can get those from your isp if you dont have them already.
You can put those in using the quick internet setup wizard.
There is more information in the manual, page 14 http://dlcdnet.asus.com/pub/ASUS/wireless/DSL-AC55U/E11623_DSL_AC55U_Manual.pdf

I have already got the physical copy of this but thanks, I've got through these steps over and over but nothing is changing. it says that I should have information from my ISP but tells me nothing of what I should have

[Pesukarhu]

Ask your isp for your username and password. Say them you got a new modem and need to activate it.

[paddy-stone]

you don't need username password if I remember correctly, just came from talktalk myself... are you on adsl or fibre (vdsl)?

There is usually a drop down box you have to select which you intend to use adsl/vdsl  as they use the same connector RJ11 by the way, not RJ45 ethernet.

[paddy-stone]

https://www.asus.com/Networking/DSL-AC55U/

 

You need to make sure you're using scenario 1 of the above link