Bad customer service at EVGA

[martward]

I posted a while back about my GPU spewing fire, and I had send my HTC 950 SSC for a RMA. It took EVGA over 7 weeks to replace it, without ever giving a status update or anything. They also never responded to the request the shop I bought it send them of just giving me my money back since it took so absurdly long. In the end I got my GPU back accompanied with a keycoard and an implied f*ck you.

 

Oh if anyone near Amsterdam is looking for a EVGA GTX950 SSC, contact me ?.

[thekeemo]

If you did it through a shop its probably them that screwed you over..

Anyway we have a thread for this

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[Energycore]

4 minutes ago, martward said:

I posted a while back about my GPU spewing fire, and I had send my HTC 950 SSC for a RMA. It took EVGA over 7 weeks to replace it, without ever giving a status update or anything. They also never responded to the request the shop I bought it send them of just giving me my money back since it took so absurdly long. In the end I got my GPU back accompanied with a keycoard and an implied f*ck you.

 

Oh if anyone near Amsterdam is looking for a EVGA GTX950 SSC, contact me ?.

Post your warranty experience over at @thekeemo's thread

 

Most people have good experiences with EVGA. But every company has their off-day.

[thekeemo]

1 minute ago, Energycore said:

Post your warranty experience over at @thekeemo's thread

 

Most people have good experiences with EVGA. But every company has their off-day.

EVGA and EVGA EU have different policies and repair centers which could also cause it

[Adriel]

2 minutes ago, thekeemo said:

EVGA and EVGA EU have different policies and repair centers which could also cause it

This is true, I kept hearing people worshiping EVGA for their excellent customer service only to realize it doesn't really apply to Europe. So then, who do you think is best in this regard for EU?

[thekeemo]

1 minute ago, Adriel said:

This is true, I kept hearing people worshiping EVGA for their excellent customer service only to realize it doesn't really apply to Europe. So then, who do you think is best in this regard for EU?

Do it through the retailer and push hard on them with your customer protection laws (which NA is very much lacking in).

[martward]

5 minutes ago, Energycore said:

Post your warranty experience over at @thekeemo's thread

 

Most people have good experiences with EVGA. But every company has their off-day.

 

5 minutes ago, thekeemo said:

If you did it through a shop its probably them that screwed you over..

Anyway we have a thread for this

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V

Sorry didn't know.

Apparently they have been doing this for a while. I did get a message when my GPU was sent to EVGA so I doubt the vendor had something to do with it. Plus I had quite some contact with the vendor.

 

5 minutes ago, Energycore said:

[Wander Away]

1 minute ago, Adriel said:

This is true, I kept hearing people worshiping EVGA for their excellent customer service only to realize it doesn't really apply to Europe. So then, who do you think is best in this regard for EU?

none of the asia based countries, so msi, asus, and gigabyte are out the window. Other than EVGA... Who else sells graphics cards over there?

[thekeemo]

3 minutes ago, Wander Away said:

none of the asia based countries, so msi, asus, and gigabyte are out the window. Other than EVGA... Who else sells graphics cards over there?

All those companies you listed have RMA centers in Europe

MSI has one in almost every country (though they do it through other companies)

edit: holy crap MSI has a lot of service centers.. many countries and more often than not more than one service center.

3 minutes ago, martward said:

Sorry didn't know.

Apparently they have been doing this for a while. I did get a message when my GPU was sent to EVGA so I doubt the vendor had something to do with it. Plus I had quite some contact with the vendor.

It always takes longer when the vendor does it

[martward]

1 minute ago, thekeemo said:

All those companies you listed have RMA centers in Europe

It always takes longer when the vendor does it

Longer sure, but 7 weeks? From what I've heard, the vendor tried to contact them twice a week to get them to hurry, but it's a small company so they probably didn't really care.

[minibois]

I'll buy your GTX 950 for 15 euros ex. shipping  

[Adriel]

1 minute ago, Wander Away said:

none of the asia based countries, so msi, asus, and gigabyte are out the window. Other than EVGA... Who else sells graphics cards over there?

 

3 minutes ago, thekeemo said:

All those companies you listed have RMA centers in Europe

MSI has one in almost every country (though they do it through other companies)

edit: holy crap MSI has a lot of service centers.. many countries and more often than not more than one service center.

It always takes longer when the vendor does it

I just found out that Palit is German, and that they now own Gainward. Though again, in terms of brand name, I wouldn't say they're up there with Asus, MSI, Gigabyte

[cynexit]

4 minutes ago, thekeemo said:

Do it through the retailer and push hard on them with your customer protection laws (which NA is very much lacking in).

That's actually not the way to go with EVGA, at least not in Germany. As soon as you open an EVGA box they tell you to send the product directly to them in case something fails. They have their own repair shops over Europe and shipping it trough the reseller just adds time and complexity to the process, if you send it to them directly they are actually quite fast. That said, I don't know it that is their policy for all countries tough.

[thekeemo]

2 minutes ago, martward said:

Longer sure, but 7 weeks? From what I've heard, the vendor tried to contact them twice a week to get them to hurry, but it's a small company so they probably didn't really care.

People lie.. anyway this definitely falls under retailer not EVGA since they are the ones that handled it.

[thekeemo]

1 minute ago, cynexit said:

That's actually not the way to go with EVGA, at least not in Germany. As soon as you open an EVGA box they tell you to send the product directly to them in case something fails. They have their own repair shops over Europe and shipping it trough the reseller just adds time and complexity to the process, if you send it to them directly they are actually quite fast. That said, I don't know it that is their policy for all countries tough.

You press on them to get you a new card directly (or a refund) without sending to EVGA

[App4that]

I think all of us have "that" experience with a company. If one experience was enough to avoid a company all together, then who would we buy from?

[thekeemo]

1 minute ago, App4that said:

I think all of us have "that" experience with a company. If one experience was enough to avoid a company all together, then who would we buy from?

Not Sapphire  (or gigabyte or EVGA)

Can Kingston start making motherboards and GPUs

only they have been consistently amazing for me..

[Simon771]

You just need to add some "lawsuit" in your email when talking with them.

And in EU there is customer protection, so if they try to make some shit about warranty, you are covered by your state.

 

In my country, you can contact some firm that's dealing with this. For free. Helping customers with declined warrantys etc.

[harrynowl]

AFAIK in the EU the place of purchase is liable to provide warranty for a year on any items purchased through them- not the manufacturer.

[Prysin]

1 hour ago, martward said:

snip

seems like you were one helluva unlucky guy.

[Prysin]

51 minutes ago, Wander Away said:

none of the asia based countries, so msi, asus, and gigabyte are out the window. Other than EVGA... Who else sells graphics cards over there?

For Nvidia
Palit

Gainward

PNY

Zotac

 

For AMD
Sapphire

XFX

Powercolor

Club3D

 

If we exclude EVGA, MSI, ASUS and Gigabyte.

[App4that]

25 minutes ago, thekeemo said:

Not Sapphire  (or gigabyte or EVGA)

Can Kingston start making motherboards and GPUs

only they have been consistently amazing for me..

When my 290 started messing up I had a RMA slip within 15min with Sapphire. And it turned out to be my fault . I went EVGA because I could walk my card to them if I have an issue. And Kingston? You've never had their SSDs if you want them to make a motherboard

[manikyath]

its common knowledge EVGA's warranty in europe is kinda poopy, and to be honest... its not like they're priced very well in the market either here...

[thekeemo]

1 minute ago, App4that said:

When my 290 started messing up I had a RMA slip within 15min with Sapphire. And it turned out to be my fault . I went EVGA because I could walk my card to them if I have an issue. And Kingston? You've never had their SSDs if you want them to make a motherboard

Oh cmon it was one ssd...

Sapphire meanwhile took weeks to get a reply once.. could be due to the company that they force you to go through in Canada.

[martward]

37 minutes ago, App4that said:

I think all of us have "that" experience with a company. If one experience was enough to avoid a company all together, then who would we buy from?

It's not just the 7 weeks, it's also the fact that they never gave me an update or even a small note with "sorry you couldn't use your PC to work and study for over 7 weeks". If you look at a lot of other companies that at least take some effort to communicate it's just painfully obvious that they don't give a flying f*ck about you as customer.