Anyone owns an XPS 13 (2015)? HELP! Cracking sounds!

[cloclo8003]

So I got an XPS 13 about 3 weeks ago (I'm depressed, got refreshed right after I got it) and the hinge started making this cracking sound when opening and closing the lid. Can anyone who owns an XPS 13 tell me if this is normal? Do I have a lemon? If I do have a lemon, is it a common problem?

[Ohlyver]

Sorry, I thought I was still looking in the news forum

[cloclo8003]

Wrong forum, go on the troubleshooting forum plz

I think it would fit both forums, but I'm not asking how to fix it (which is what troubleshooting means) so I thought here would be better

[Imabigmac]

Tell Dell and get them exchange it for a new one 

 

I doubt a cracking sound is "normal" by any means - who in there right minds would sell a product that sounded like it was breaking every time you opened it. Unless its actually breaking. Dell typically has good support so I would be contacting them, ranting about quality and the fact that they refreshed them just after you bought one. 

[Ohlyver]

I think it would fit both forums, but I'm not asking how to fix it (which is what troubleshooting means) so I thought here would be better

But look now, I edited my post..

[Enderman]

Nope mine is completely silent

seems like you got a defective one  RMA or bring it to a dell store

[cloclo8003]

Tell Dell and get them exchange it for a new one 

 

I doubt a cracking sound is "normal" by any means - who in there right minds would sell a product that sounded like it was breaking every time you opened it. Unless its actually breaking. Dell typically has good support so I would contacting them.

Alright. Thanks, that's what I thought too. I also googled and saw another guy got a replacement. I also wanted to see if it was a common problem, but looking at the amount of unrelated stuff google shows when looking it up, I am pretty sure I got a lemon.

[cloclo8003]

But look now, I edited my post..

Oh hahahaha okay

[cloclo8003]

Nope mine is completely silent

seems like you got a defective one  RMA or bring it to a dell store

Alright, thanks a lot

[Enderman]

Alright, thanks a lot

no problem

[Ohlyver]

Oh hahahaha okay

But yeah, as someone else said, contact them right away, in my experience, dell do have good customer support, yet I had better experience with other companies support when I think how long you wait before someone answer the phone

[Imabigmac]

Alright. Thanks, that's what I thought too. I also googled and saw another guy got a replacement. I also wanted to see if it was a common problem, but looking at the amount of unrelated stuff google shows when looking it up, I am pretty sure I got a lemon.

Unrelated but kinda related.  I was going to buy a XPS 13, until I found the HP Spectre, which is a convertible computer. Which meant it has a totally different hinge system because it has to flip the screen over. The hinges are metal gears which make the opening and closely one the smoothest operations and in my opinion the gear system will probably last forever. 

[cloclo8003]

Unrelated but kinda related.  I was going to buy a XPS 13, until I found the HP Spectre, which is a convertible computer. Which meant it has a totally different hinge system because it has to flip the screen over. The hinges are metal gears which make the opening and closely one the smoothest operations and in my opinion the gear system will probably last forever. 

Actually I would've gone with a convertible laptop or a MacBook Pro if the XPS 13 didn't exist, the Surface was one of my options, but there was the XPS 13 and all of her beauty, I mean, look at those bezels  :wub:

[Imabigmac]

Actually I would've gone with a convertible laptop or a MacBook Pro if the XPS 13 didn't exist, the Surface was one of my options, but there was the XPS 13 and all of her beauty, I mean, look at those bezels  :wub:

I get the whole bezel thing, but when I saw my friends I noticed just how small the whole package was and again I was happier with my Spectre. Personal preference I would rather the new XPS 15 with zero bezel, that way you get a smaller form factor device and larger screen but device isn't smaller than a regular 13"- which I think is the perfect ultrabook size.  XPS 15 if it wasn't so expensive would my ultimate choice now for a laptop.