Blank screen randomly in Windows. Computer restarts 2-5 minutes after. Just upgraded to the R9 390 from my old GTX 580.

[Phentos]

Specs:

i7 2600k @ stock (set back to stock when the issue started)

ASUS Sabertooth P67

8 GB G.SKILL Ripjaws X DDR3 RAM

Powercolor PCS+ R9 390 @ 1000 Mhz

NZXT HALE90 850-M PSU

 

I just replaced my reference GTX 580 with the Powercolor PCS+ 390. 

 

I've had the card for only 3 days, and last night while playing a game, the screen suddenly went blank. Sound was still playing, but I rebooted after a minute's wait.

 

On reboot, the screen goes blank when the Windows login screen is supposed to appear. So I rebooted again, this time in safe mode. I uninstalled 15.8 using Display Driver Uninstaller and installed 15.7.1. 

 

That seemed to help, as I was able to get to the Windows desktop. To test the card, I ran a VRAM testing program called Video Memory Stress Test from Majorgeeks, and then I played Dragon Age Inquisition with everything literally maxed out, as well as Shadow of Mordor with the textures on ultra. No errors or other issues occurred.

 

Then I ran Furmark's stress test. After only 3 minutes, the screen went blank and the computer restarted about 2 minutes after.

 

I want to add that I haven't gotten any artifacting or BSODs. Also the GPU temperature never passed 70C even while running Furmark. I have not overclocked the card beyond the factory OC speed, and in fact I had set the card back to stock speed before testing it in games and Furmark.   

 

Final thing to consider is that my computer spent about 2 years in storage until 2 months ago. Since I took it out of storage and set it up, it's been used almost daily. 

[Enderman]

did you remove all old drivers before installing the new drivers for your card?

[Phentos]

Yes I have. I removed the previous Nvidia driver with DDU before I installed the 390. 

[Phentos]

Thought I'd bump with an update.

 

The screen only goes blank when the card is under 100% load. It went blank when I was playing Metro LL with Supersampling enabled and Shadow of Mordor with VSR enabled with all maximum settings.

 

The framerate for both of these games was lower than usual, even with VSR and/or SSAA turned off. As long as the GPU was used 100%, the framerate would decrease slowly over time until the screen goes blank. 

 

Temps were always under 70C.

 

Basically all I want to know is should I RMA the card or is my PSU at fault? If the PSU is at fault, then I'll be going with the EVGA 850 G2 unit.

 

Also, if the PSU is at fault, would there be any chance of damage to the 390 while connected to it? 

[Shadow Ghost]

If you have a cheap PSU and the PSU doesn't have any safety regulations when it dies i will taking something with it but you have 850W that is enough to run the card me personally i wouldn't go for a NZXT Psu 

[Phentos]

If you have a cheap PSU and the PSU doesn't have any safety regulations when it dies i will taking something with it but you have 850W that is enough to run the card me personally i wouldn't go for a NZXT Psu 

I've had it since early 2011. At the time, Jonnyguru's glowing recommendation on the PSU was the kicker that made me buy it. Was pricey though. 

 

However, I'll bet that spending over 2 years in storage probably took a toll on the unit somehow. 

 

Also, when I checked the event viewer, I have the following error when I rebooted after the last time the screen went blank. At least 5 errors relating to this follow over a timeframe of about 5 minutes or so. 

 

 

Log Name:      ACEEventLog

Source:        ACEEventLogSource

Date:          9/13/2015 9:03:42 PM

Event ID:      0

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      Daniel-PC

Description:

0000000001: 2015-09-13 21:03:42:176    RT_GC_N

 Error      Called by: System.RuntimeType::CreateInstanceImpl                                                           processID:03296 threadID:(CCCThreadNew:Runtime11) domainName:(CCC.exe                    ) assemblyName:(mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)

------------------------------------------------------------------------------------------------------------------------

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="ACEEventLogSource" />

    <EventID Qualifiers="0">0</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-09-14T04:03:42.000000000Z" />

    <EventRecordID>6352</EventRecordID>

    <Channel>ACEEventLog</Channel>

    <Computer>Daniel-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>0000000001: 2015-09-13 21:03:42:176    RT_GC_N

 Error      Called by: System.RuntimeType::CreateInstanceImpl                                                           processID:03296 threadID:(CCCThreadNew:Runtime11) domainName:(CCC.exe                    ) assemblyName:(mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)

------------------------------------------------------------------------------------------------------------------------

</Data>

  </EventData>

</Event>

 

 

Log Name:      ACEEventLog

Source:        ACEEventLogSource

Date:          9/13/2015 9:03:43 PM

Event ID:      0

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      Daniel-PC

Description:

0000000002: 2015-09-13 21:03:43:283    FAILED:ADL_Display_DisplayMapConfig_PossibleAddAndRemove is: -3

 Error      Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsCaste_N::CreateOneGPUPossibleMappingTables         processID:03296 threadID:(CCCThreadNew:Runtime11) domainName:(CCC.exe                    ) assemblyName:(CLI.Caste.Graphics.Runtime, Version=4.5.5693.41910, Culture=neutral, PublicKeyToken=90ba9c70f846762e)

------------------------------------------------------------------------------------------------------------------------

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="ACEEventLogSource" />

    <EventID Qualifiers="0">0</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-09-14T04:03:43.000000000Z" />

    <EventRecordID>6353</EventRecordID>

    <Channel>ACEEventLog</Channel>

    <Computer>Daniel-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>0000000002: 2015-09-13 21:03:43:283    FAILED:ADL_Display_DisplayMapConfig_PossibleAddAndRemove is: -3

 Error      Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsCaste_N::CreateOneGPUPossibleMappingTables         processID:03296 threadID:(CCCThreadNew:Runtime11) domainName:(CCC.exe                    ) assemblyName:(CLI.Caste.Graphics.Runtime, Version=4.5.5693.41910, Culture=neutral, PublicKeyToken=90ba9c70f846762e)

------------------------------------------------------------------------------------------------------------------------

</Data>

  </EventData>

</Event>

 

Are these errors relevant or inconsequential?

[Shadow Ghost]

I've had it since early 2011. At the time, Jonnyguru's glowing recommendation on the PSU was the kicker that made me buy it. Was pricey though. 

 

However, I'll bet that spending over 2 years in storage probably took a toll on the unit somehow. 

 

Also, when I checked the event viewer, I have the following error when I rebooted after the last time the screen went blank. At least 5 errors relating to this follow over a timeframe of about 5 minutes or so. 

 

 

 

Are these errors relevant or inconsequential?

I am unsure about those errors but you shouldn't ignore them and i would say after 3 years switch to a new PSU you don't wana wait till the end of a PSU's life span to switch it May be to late after 3 years you would rather be safe 

[Phentos]

I'm going to run a test with my cousin's 390 in my rig and mine in his rig. 

 

Hoping it's the GPU as I can't afford a new PSU right now

[Kinda Bottlenecked]

I'm going to run a test with my cousin's 390 in my rig and mine in his rig. 

 

Hoping it's the GPU as I can't afford a new PSU right now

 

Let's hope that's the case...

[Phentos]

Let's hope that's the case...

Right.

 

I'm feeling that sense of buyer's remorse right now though.

[Phentos]

Update.

 

My computer just had a full-on restart with no errors or BSOD. I have my 580 installed, and I was playing Killing Floor 2. 

 

Strongly suspecting PSU now. Will confirm once I have a chance to run tests with my cousin's PC.

[Phentos]

Final update.

 

Tested my cousin's MSI 390 in my computer. Ran it through a torture test on Furmark @ VSR 1440p-8x MSAA with 1160 on the core and 1600 on memory, with maximum allowed power limit and voltage offset. Absolutely no issues even with a maximum of 382 watts consumption. Max temps reached 93C on GPU and 92C on the VRM's a few times during the 1 hour run.

 

Tested my card in my cousin's computer and the screen goes blank within 1 minute of starting Furmark, as well as a few games. 

 

Going to RMA the card. Thanks for the help.