Black Audio Output on PC Won't Put Out Sound

[chicksoup]

Dear readers,

 

I have recently bought a prebuilt Dell XPS 8500 ( I know building my own PC is cheaper). I have only been able to listen to music through the loud speaker output on the top of the PC and I find that the quality isn't as good as I hoped it would be, so I did some research and found out I had realtek preinstalled on my PC. It installed fine, but the sound output is only through the black output box on the back, but I can't hear anything when I plug in my headphones. 

 

thank you,

 

chicksoup

[Vertifai]

Check Realtek HD audio configuration. Or whatever its called

[chicksoup]

I now see that I get an installation error -0001 and I couldn't find what you gave me

[GrievingJosh]

I now see that I get an installation error -0001 and I couldn't find what you gave me

http://www.dell.com/support/troubleshooting/uk/en/ukdhs1/Product/xps-8500

Go that Link, and go over to "Drivers & Downloads" then try just reinstalling the Audio Driver, I had to do the same thing. Also a fresh install should help.