Is this serious or a scam?
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Solved by Hans Christian | Teri,
Scam, definitely a scam. Microsoft doesn't call you, they definitely don't use Teamviewer and Windows Defender is free.
Edit: Additionally you may want to start considering whether or not they installed anything on your computer while they were using it via Teamviewer. They could quite easily have installed ransomware, a keylogger or similar.
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