Jump to content

So i opened a ticket with Corsair 8 days ago... Still no response?

Luke
By Luke
in General Discussion
 Share
Posted

The last time i opened a ticket for a cable i was missing on a power supply someone replied in one day so this seems weird, Any idea's? I added a comment hoping that would get their attention but no luck. On the e-mail they sent when i opened the ticket it says "A Corsair Representative will respond within 2 business days".

Intel i7 3770K [] Asrock Z77 Extreme 4 [] MSI R9 290X 4GB [] 16GB  G.SKILL 2133Mhz [] Crucial MX100 256GB [] WD Black 1TB [] XFX Pro 850W [] Fractal Define R3 [] Func MS-3 R2 [] Corsair K60 [] 

 

 

 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

right now it's the weekend. they might respond to you this week during business hours in whatever timezone they are in.

"If a Lobster is a fish because it moves by jumping, then a kangaroo is a bird" - Admiral Paulo de Castro Moreira da Silva

"There is nothing more difficult than fixing something that isn't all the way broken yet." - Author Unknown

Spoiler

Intel Core i7-3960X @ 4.6 GHz - Asus P9X79WS/IPMI - 12GB DDR3-1600 quad-channel - EVGA GTX 1080ti SC - Fractal Design Define R5 - 500GB Crucial MX200 - NH-D15 - Logitech G710+ - Mionix Naos 7000 - Sennheiser PC350 w/Topping VX-1

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

Just wait I guess. You could try to email them as a complaint. They are usually pretty good with RMA

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author

right now it's the weekend. they might respond to you this week during business hours in whatever timezone they are in.

But i messaged them on the 5th. They had an entire week to respond =\

Intel i7 3770K [] Asrock Z77 Extreme 4 [] MSI R9 290X 4GB [] 16GB  G.SKILL 2133Mhz [] Crucial MX100 256GB [] WD Black 1TB [] XFX Pro 850W [] Fractal Define R3 [] Func MS-3 R2 [] Corsair K60 [] 

 

 

 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

They probably won't respond sat-sun. But I've heard that corsairs customer support is pretty good. I've also heard some horror stories. Just submit another ticket Ina few days if you still have no response and make sure you say you've already been waiting a while

My rig: Case: Corsair 760T CPU: Intel 4690k MOBO: MSI Z79 Gaming 5 RaM: 16gb HyperX SSD: 256gb Samsung pro HDD: 1tb Toshiba PSU: Thermaltake smart 750 GPU: 1x GTX 1080 Founders edition

 

 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

But I've heard that corsairs customer support is pretty good.

 

I'm starting to think that some of those people consider not needing support to equate to good customer service. The few times I've had to use their support it wasn't good at all. It was pretty terrible, to be honest. Pester them on their community forums so they take notice. That's not the way it should be, but it'll get things done.

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

i'd submit a tech ticket and then trapse over to corsair forums and create topic

(in appropriate subforum) and usually RAMGUY will look into the RMA request.

 

waited 4days (submitted july 2 and answered july 6 RMA H100 and all was good.

Link to comment
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing General Discussion

×