What else could be done about these black screens?

[Rexperto]

Hello! Sorry for any grammar mistakes in advance, I'm Hungarian.

So I've been dealing with this problem since last October. I bought an Asus TUF RX 6900 XT near the end of 2022 and it worked flawlessly for nearly a year then these random black screens started to appear. I shouldn't even say black screen because the monitor just doesn't get any signal. My MSI motherboard does the 1 long 2 short beeps that indicates graphics card issue according to their site. After this I have to power down the PC. The reset button doesn't work. I tried so many things already:

 

- Changed the cables, trying both HDMI and displayport, trying different ports on both the monitor and the card
- Did a DDU session, even resinstalled Windows and upgraded to 11 from 10, also an AMD Cleanup session just a few days ago
- Updated the drivers many times since the issue started to appear.
- After the Cleanup I even tried the Radeon Pro driver instead of Adrenaline but it crashes were the same

- I updated the motherboard chipset drivers and even the BIOS in my desperation
- I took out the card, cleaned it, plugged in different power cables after re inserting it
- Checked the temps while gaming and they are completely fine. Edge temp is barely above 60 and hotspot is around 75.
- I did a VRAM test and everything was fine
- Undervolted and underclocked the card

- Run different stress tests: Built in Adrenalin, Furmark and Furmark 2, Superposition but these never produced a crash even after half an hour.
        If you think the PSU might be at fault, well, not very likely. Even after I used MPT and let my card pull
        410 watts while I also stress tested my overclocked Ryzen 5 5600 that also pulled nearly 90 watts,
        my Thermaltake Toughpower 850W platinum was doing just fine. Meanhwile crashes still happen
        when my card only uses about 200w in certain games.

    Funny thing is I managed to overlock my card to get 12414 points in Superposition 1080p extreme which is among the best air cooled RX 6900 XTs LOL.

 

- I also changed my 4x8 Gb Corsair ram kits to 2x16 G.skill

- I checked the Event Viewer but not even that registered anything 
- The warranty is still active but guess what? All they did was running a 3D Mark stress test for 10 minutes and of course that didn't crashed so they said the card is fine...

 

So about the games. Some games are straight up unplayable like the new Indika or Horizon Zero Dawn and crashes happen after a few minutes or even seconds, meanwhile Death Stranding (that uses the same engine) or Elden Ring (even when running at 5K) has never crashed. There is also a middle ground with other games like Cyberpunk, Baldur's Gate 3 or Fallout 76 that can run for hours but still produce a crash sometimes. Some of these games use different launchers and they are on different SSD's. One SSD is NVME the other one is SATA. So quite a lot of things are already ruled out.

Next I'm planning to change the CPU to a Ryzen 7 5700X but I highly doubt that would solve the problem.

 

Any ideas what else could be done?

[AAVVIronAlex]

Send it to them with a note to test Horizon Zero Dawn, let them figure it out.

[Likwid]

I had a problem when display would turn black for couple seconds, reducing color depth from 12bit to 10bit solved it for me, but that doesn't sounds like your issue.

[191x7]

3 hours ago, Rexperto said:

Hello! Sorry for any grammar mistakes in advance, I'm Hungarian.

So I've been dealing with this problem since last October. I bought an Asus TUF RX 6900 XT near the end of 2022 and it worked flawlessly for nearly a year then these random black screens started to appear. I shouldn't even say black screen because the monitor just doesn't get any signal. My MSI motherboard does the 1 long 2 short beeps that indicates graphics card issue according to their site. After this I have to power down the PC. The reset button doesn't work. I tried so many things already:

 

- Changed the cables, trying both HDMI and displayport, trying different ports on both the monitor and the card
- Did a DDU session, even resinstalled Windows and upgraded to 11 from 10, also an AMD Cleanup session just a few days ago
- Updated the drivers many times since the issue started to appear.
- After the Cleanup I even tried the Radeon Pro driver instead of Adrenaline but it crashes were the same

- I updated the motherboard chipset drivers and even the BIOS in my desperation
- I took out the card, cleaned it, plugged in different power cables after re inserting it
- Checked the temps while gaming and they are completely fine. Edge temp is barely above 60 and hotspot is around 75.
- I did a VRAM test and everything was fine
- Undervolted and underclocked the card

- Run different stress tests: Built in Adrenalin, Furmark and Furmark 2, Superposition but these never produced a crash even after half an hour.
        If you think the PSU might be at fault, well, not very likely. Even after I used MPT and let my card pull
        410 watts while I also stress tested my overclocked Ryzen 5 5600 that also pulled nearly 90 watts,
        my Thermaltake Toughpower 850W platinum was doing just fine. Meanhwile crashes still happen
        when my card only uses about 200w in certain games.

    Funny thing is I managed to overlock my card to get 12414 points in Superposition 1080p extreme which is among the best air cooled RX 6900 XTs LOL.

 

- I also changed my 4x8 Gb Corsair ram kits to 2x16 G.skill

- I checked the Event Viewer but not even that registered anything 
- The warranty is still active but guess what? All they did was running a 3D Mark stress test for 10 minutes and of course that didn't crashed so they said the card is fine...

 

So about the games. Some games are straight up unplayable like the new Indika or Horizon Zero Dawn and crashes happen after a few minutes or even seconds, meanwhile Death Stranding (that uses the same engine) or Elden Ring (even when running at 5K) has never crashed. There is also a middle ground with other games like Cyberpunk, Baldur's Gate 3 or Fallout 76 that can run for hours but still produce a crash sometimes. Some of these games use different launchers and they are on different SSD's. One SSD is NVME the other one is SATA. So quite a lot of things are already ruled out.

Next I'm planning to change the CPU to a Ryzen 7 5700X but I highly doubt that would solve the problem.

 

Any ideas what else could be done?

What happened here? Is it the same card that you managed to bring back?

 

 

Also, what are your complete PC specs?

Did you update the VBios?

 

https://www.asus.com/my/motherboards-components/graphics-cards/tuf-gaming/tuf-rx6900xt-o16g-gaming/helpdesk_bios?model2Name=TUF-RX6900XT-O16G-GAMING

 

https://www.asus.com/motherboards-components/graphics-cards/tuf-gaming/tuf-rx6900xt-o16g-gaming/helpdesk_bios?model2Name=TUF-RX6900XT-O16G-GAMING

 

 

[Rexperto]

2 hours ago, Likwid said:

I had a problem when display would turn black for couple seconds, reducing color depth from 12bit to 10bit solved it for me, but that doesn't sounds like your issue.

Nah, it's a different issue. When the crash happens both the audio and picture are gone and I have to turn off the PC then back on.

[Rexperto]

44 minutes ago, 191x7 said:

What happened here? Is it the same card that you managed to bring back?

 

 

Also, what are your complete PC specs?

Did you update the VBios?

 

https://www.asus.com/my/motherboards-components/graphics-cards/tuf-gaming/tuf-rx6900xt-o16g-gaming/helpdesk_bios?model2Name=TUF-RX6900XT-O16G-GAMING

 

https://www.asus.com/motherboards-components/graphics-cards/tuf-gaming/tuf-rx6900xt-o16g-gaming/helpdesk_bios?model2Name=TUF-RX6900XT-O16G-GAMING

 

 

Yeah that's the same card. It turned out it wasn't bricked yet. When I switched from displayport to HDMI it worked again.
BTW I don't think I updated the VBIOS so I will definetely do that next.

Specs are:
Ryzen 5 5600 cooled by a Deepcool AS500
4x8 GB Corsair Vengeance 3600mhz CL16 RAM
Thermaltake Toughpower iRGB 850W Platinum PSU
MSI X570S Tomahawk Max Wifi
WD Black SN750 1TB
Samsung 870 Evo 1TB
Some 2TB Toshiba HDD
Cooler Master Haf 912 Plus (yeah I know that's old as hell)

[191x7]

27 minutes ago, Rexperto said:

BTW I don't think I updated the VBIOS so I will definetely do that next.

Specs are:
Ryzen 5 5600 cooled by a Deepcool AS500
4x8 GB Corsair Vengeance 3600mhz CL16 RAM
Thermaltake Toughpower iRGB 850W Platinum PSU
MSI X570S Tomahawk Max Wifi
WD Black SN750 1TB
Samsung 870 Evo 1TB
Some 2TB Toshiba HDD
Cooler Master Haf 912 Plus (yeah I know that's old as hell)

Ok, let us know. 

[Rexperto]

On 5/22/2024 at 1:25 PM, 191x7 said:

What happened here? Is it the same card that you managed to bring back?

 

 

Also, what are your complete PC specs?

Did you update the VBios?

 

https://www.asus.com/my/motherboards-components/graphics-cards/tuf-gaming/tuf-rx6900xt-o16g-gaming/helpdesk_bios?model2Name=TUF-RX6900XT-O16G-GAMING

 

https://www.asus.com/motherboards-components/graphics-cards/tuf-gaming/tuf-rx6900xt-o16g-gaming/helpdesk_bios?model2Name=TUF-RX6900XT-O16G-GAMING

 

 

I almost can't believe it but this seemed to have solved the problem. Not Indika, nor HZD nor Hellblade 2 crashed after many hours at this point. These 3 were the worst lately.