Unmanaged Leased Line Help!!

[GazzaB89]

Hi All

 

I hope you can help as I am thinking I have maybe made a mistake getting unmanaged instead of managed and I'm pulling my hair out!

 

Basically - where I am I could only get ~15Mb internet so I've needed to get a Dedicated Internet Access (DIA)/Leased Line Solution for Home/Small Office. I'm in the UK and the was procured with TalkTalk Business who have used Openreach for install.

 

After 10 weeks which has included laying new fibre cables and installation of their equipment it finally went live today but I can't get it to work. I have connected the Adva FSP 150-GE102Pro to my router (Asus GT AXE-11000) and change this to Static IP with the details they have provided me with.

 

They have only provided below:

 

IP Details: 62.xx.xxx.xxx/30

255.255.255.252

 

Is there something I am missing here? Any help in terms of how I get this up and running will be greatly appreciated!

 

Thanks

 

Gareth

[Lurick]

What is the last digits of the IP? They probably gave you the subnet IP and not the IP you need to put on your router.

They should have given you the gateway IP address too.

[GazzaB89]

Hi

 

IP is 62.xx.xxx.229/30

 

In WAN IP Settings I've put:

 

IP Address: 62.xx.xxx.229

Subnet Mask: 255.255.255.252

Default Gateway: 255.255.255.252

 

I thought the Subnet of /30 basically what they've put above?

 

I'm very limited in terms of networking knowledge so was probably silly thinking I should save £30 a month on it being managed!

 

Thanks

[GazzaB89]

I have tried setting the the Default Gateway to 62.xx.xxx.230 as well. They have said this is "Useable" when I called.

 

DNS I have just set to 8.8.8.8 and 8.8.4.4 at the moment.

[Alex Atkin UK]

2 hours ago, GazzaB89 said:

Hi

 

IP is 62.xx.xxx.229/30

 

In WAN IP Settings I've put:

 

IP Address: 62.xx.xxx.229

Subnet Mask: 255.255.255.252

Default Gateway: 255.255.255.252

 

I thought the Subnet of /30 basically what they've put above?

 

I'm very limited in terms of networking knowledge so was probably silly thinking I should save £30 a month on it being managed!

 

Thanks

Have you tried with the router set to 231 and the gateway 230?  I would have thought the Adva FSP 150-GE102Pro would be the gateway assigned 230?

 

Also, are you sure a VLAN is not required?

[mynameisjuan]

1 hour ago, GazzaB89 said:

I have tried setting the the Default Gateway to 62.xx.xxx.230 as well. They have said this is "Useable" when I called.

 

DNS I have just set to 8.8.8.8 and 8.8.4.4 at the moment.

If they said the .230 is "usable", then that will be your IP with .229 as your GW.

 

IP Address: 62.xx.xxx.230

Subnet Mask: 255.255.255.252

Default Gateway: 62.xx.xxx.229

 

10 minutes ago, Alex Atkin UK said:

Yes, in that case I "think" your router needs to be set to 231.

.231 would be the BC address and that would not be assigned.

[Alex Atkin UK]

4 minutes ago, mynameisjuan said:

If they said the .230 is "usable", then that will be your IP with .229 as your GW.

 

IP Address: 62.xx.xxx.230

Subnet Mask: 255.255.255.252

Default Gateway: 62.xx.xxx.229

 

.231 would be the BC address and that would not be assigned.

Good catch on the usable comment.

 

But basically put whatever subnet they have given, the first IP is the network, the second should be the gateway and the third your routers WAN IP, fourth as mentioned is the broadcast.

[GazzaB89]

Hi

 

Thanks for help. Unfortunately none of those things have worked. VLAN isn’t required as I’ve checked that.

 

Is there anything else I could be missing?

[Lurick]

Try flipping the gateway and IP address?

.229 for IP and .230 for gateway

It would be odd but maybe.

[GazzaB89]

Thanks. I’ve tried that but still getting nothing. The ISP are pretty much just saying it’s wires only and I have the info I need!!

[GazzaB89]

Ok so I’ve made a bit of progress but not much!!

 

I called them again today and they revealed I should have a VLAN id of 101. I tried this with the Asus router but wasn’t having any luck.

So I went out and bought a TP-Link ER605. I have now connected this and in the router diagnostics I have been able to ping 8.8.8.8 and 1.1.1.1 which is positive - I think that must mean some sort of link? However - if I try pinging Google.com then this fails.

I also don’t have connection wider - I effectively set the Asus router to AP mode. This allows me to wireless connect to the TP-Link.

 

I’m not sure if I need to allow access to the WAN from LAN somehow, and how I can get the router to know where domain names point to?

 

Any help appreciated!

[Alex Atkin UK]

4 hours ago, GazzaB89 said:

So I went out and bought a TP-Link ER605. I have now connected this and in the router diagnostics I have been able to ping 8.8.8.8 and 1.1.1.1 which is positive - I think that must mean some sort of link? However - if I try pinging Google.com then this fails.

That would suggest DNS servers are not being set by the routers DHCP on whatever device you are pinging from. 

 

The router may also have its own DNS forwarder and be setting the gateway (itself) as the DNS for the clients, which wont work if the router doesn't have any DNS servers defined.

 

4 hours ago, GazzaB89 said:

I called them again today and they revealed I should have a VLAN id of 101.

Nice of them to finally tell you.  Why they don't define this on the endpoint device instead, I guess as technically you could have multiple services down the same fibre and the VLAN would be how you define which one to use?