Wrong headset in box

[egriff79]

This is a ridiculous story.  So for Christmas I got a razor kraken v3 head set, or so I thought. I opened the box which looked factory sealed to my eyes. Inside was not what it was supposed to be it was a razor nari which was a cheaper head set. Also it did not come with the headphone jack or charging cable, and the usb jumper was different. Truthfully I didn't notice they were the wrong ones I got them to work and they sounded great. So I was thinking to question best buy the next day about getting the right adapters that were suppose to come with it. Couldn't do it that day it was Christmas. So why not just try them out was jamming to some music and cooking diner I went to pivot from the cutting board to range to Sautee some onions and my headset when flying the other direction into a full dish sink and ruined the headset now I have to go and explain this to best buy. 

[bmx6454]

i wouldn't expect them to honor it, maybe I'll be wrong though. it's one thing to get the wrong set, it's another thing to use it anyway and then ruin it.

[LogicalDrm]

So...

1. You got cheaper item than you paid for, but didn't immediately go for replacement or refund.
2. Instead, you decided to have try within return period (or keep which means you could have had issues with warranty later).
3. You then proceed to throw headset and break it.
4. And now are heading back to store for replacement?

You have caused physical damage by mishandling item. That's not within return policy (products must be in resale condition) or warranty policy (only manufacturering defects and material quality). Accidental physical damage would be covered in your home insurance. So this is all on you.

 

What you should have done is gone for replacement immediately. Problem with keeping something you didn't pay is that you have no proof of purchase for it. So they can just blatantly refuse warranty. You bought Kraken v3 and would be seeking support for Nari.

[whispous]

Take the hit and move on. You missed your chance which was "the moment you noticed the error", which is a fair opportunity.

[Needfuldoer]

They'll think you're trying to pull a fast one. (Really, someone else did. They stealthily opened the box, swapped the products, and returned the cheaper headset in the expensive headset box. This happens disappointingly often with desirable gaming stuff at retail stores.)

 

If you didn't use the headset, brought it back in the package, and played innocent, they might have let you swap it out because they'll be familiar with the swap scam. But "it flew off and landed in the dish pan full of dirty water" doesn't fall under any return policy I'm aware of.

  

41 minutes ago, LogicalDrm said:

Accidental physical damage would be covered in your home insurance.

And it's not worth going through home insurance for such a relatively small-ticket item. If they approve your claim, you'll more than pay them back in raised premiums.

[egriff79]

So the thing is i did not know it was the wrong headset till i started doing research on replacement of the unit because i knew there was no way in heck that best buy would take it back after it fell in the sink. Up until that point i just thought it was missing a few items from the box. and it being Christmas  everything is closed so i decided to use them.  But after researching to make a replacement purchase for my mess up. i realized the headset was not what it was supposed to be. Now that makes the main issue now i got the wrong thing with my order how are they to know it was me or the person who replaced it in the box had it dumped in the sink. but will they believe me that is another question. So i went into best buy and just told them it was the wrong item in the box and accessories were wrong. now they did study it for a while but did end up giving me a replacement. where i think i really almost messed up after i dropped it in the sink i threw it in a big bag of rice and it got really dusty tried my best to clean it but it looked by no way new anymore. but all is well in the end i got my replacement and scammer got his free upgrade.

[egriff79]

I did not tell them about the falling in the sink thing nor did i have to.

9 minutes ago, htimsenyawed said:

 

If I was working the counter at Best Buy and you came in with this story, I'd believe you were the one attempting to scam. It's just 'too convenient' that you continued to use the wrong headset (did it not match the picture on the box?) and then you damaged it by submersing it in water... Then tried to dry it out with rice which further destroyed the visual appeal of the headset... Only to bring it back and say, "hey, this was the wrong thing and I broke it but can I get the right thing?"

 

Good for you getting the replacement, bad on Best Buy for believing that story.

I never did tell best buy about it falling in the sink why would i. again the main issue is it was the wrong item and who is to say it was not the scammers trashed headset in the box. this is a scam that i guess happens quite often so i guess the scammer got away with it and best buy did what they have to do. i completly take my fault of ruining the headset was dead set on buying another one till i notice the error. Then nothing i did was would be my fault because said item was not what best buy sold me they might as well sold me an empty box it did not matter if it worked or not serial numbers did not match.

[Needfuldoer]

Go buy a lottery ticket (if you're legally able to do so)!

[LogicalDrm]

7 hours ago, Needfuldoer said:

And it's not worth going through home insurance for such a relatively small-ticket item. If they approve your claim, you'll more than pay them back in raised premiums.

Just pointing it out as a fact. There are way too many, especially younger people, who don't seem to understand where lines between the three replacement proceedings are. And I have no idea how the things are in US for example. My home insurance has €100 low-limit before they pay out anything.

 

1 hour ago, egriff79 said:

how are they to know it was me or the person who replaced it in the box had it dumped in the sink. 

Time between purchase to return if they are smart and/or care. Which they apparently aren't either.

[egriff79]

36 minutes ago, LogicalDrm said:

Just pointing it out as a fact. There are way too many, especially younger people, who don't seem to understand where lines between the three replacement proceedings are. And I have no idea how the things are in US for example. My home insurance has €100 low-limit before they pay out anything.

 

Time between purchase to return if they are smart and/or care. Which they apparently aren't either.

purchase to return  was 12/23 to 12/26 don't know what point your trying to make. its like your trying to make it out i did something wrong and best buy should of never given me my exchange. If you take out the fact that i dropped the head set in the sink. (which i was going to replace  my own money out of my pocket untill i found out it was the wrong headset to begin with) somebody already succesfully stole from best buy i am just the victom along with best buy what ever was inside dose not matter could of been a rock or a rubber chicken the item is gone and stolen not by me. i did get lucky but the blame should go nowere to me but to whomever let that item get in the box in the first place.

[LogicalDrm]

1 hour ago, egriff79 said:

purchase to return  was 12/23 to 12/26

So 3 days, when it could have been 1 or 2.

 

1 hour ago, egriff79 said:

don't know what point your trying to make. its like your trying to make it out i did something wrong and best buy should of never given me my exchange. If you take out the fact that i dropped the head set in the sink. (which i was going to replace  my own money out of my pocket untill i found out it was the wrong headset to begin with) somebody already succesfully stole from best buy i am just the victom along with best buy what ever was inside dose not matter could of been a rock or a rubber chicken the item is gone and stolen not by me. i did get lucky but the blame should go nowere to me but to whomever let that item get in the box in the first place.

Your reasoning here is bad from start. The "I wasn't the first to steal" is very poor way of looking at things. But my point is not that you are bad person, I think thats quite clear. Its that Best Buy personel don't care. And it will hurt their bottom line as well as their reputation. Which, if their corporate office has smart and greedy people, will mean tougher checks on return claims.

 

At this point I had to look things, and I must wonder.... Did you even know what you were buying? Considering Nari is wireless, only version of Kraken that is wireless is €100 more (so probably $70-80 more in US). Also the two have some common in basic design and buttons, but thats it. Headband is different, logo is different, one has RGB, from pictures even mic boom looks different. If I would receive something that had even slight variation from the pictures on the box or web, I would be looking at things more carefully.

[egriff79]

3 hours ago, htimsenyawed said:

 

You did do something wrong. You damaged the merchandise and then exchanged it. Whether it was intentional or not, you damaged the headset with both water and rice. You also stated that you did not tell them there was damage to the headset when you went to exchange it, which kind of makes you an asshole.

 

Yeah, they're a major company, but people's livelihoods depend on that company - if more people done what you done, which is essentially lie (omission of a fact is still a lie) then Best Buy would have to begin shuttering locations and people would lose their jobs.

 

The proper thing to have done would have been to box the item back up and have NOT used it until you were able to exhange it and explain the situation.

The headset was not their merchandise it belongs to the scammer their merchandise is in the hands of the scammer all i did was damage the prop. 

 

Again the reason i put it in rice was with a hope and a pray that it would work and i would not have to blow $200 on the item i was gifted because that is what it was going to do. I knew for a fact i had no chance in heck at getting it replaced.  I messed up, what i thought was the right product but it turned out to be a plant.  You don't seem to understand that the merchandise was already stolen and what was in there was not it. I damaged the evidence i guess that is all come and arrest me and get off your high horse this was suppose to be an amusing story and you make it out to be a big horrible thing i did. smh

[egriff79]

1 hour ago, LogicalDrm said:

So 3 days, when it could have been 1 or 2.

 

Your reasoning here is bad from start. The "I wasn't the first to steal" is very poor way of looking at things. But my point is not that you are bad person, I think thats quite clear. Its that Best Buy personel don't care. And it will hurt their bottom line as well as their reputation. Which, if their corporate office has smart and greedy people, will mean tougher checks on return claims.

 

At this point I had to look things, and I must wonder.... Did you even know what you were buying? Considering Nari is wireless, only version of Kraken that is wireless is €100 more (so probably $70-80 more in US). Also the two have some common in basic design and buttons, but thats it. Headband is different, logo is different, one has RGB, from pictures even mic boom looks different. If I would receive something that had even slight variation from the pictures on the box or web, I would be looking at things more carefully.

please show me the quate where i said i stole their item pal? and i was not looking at the pictures it was a gift and i wanted to make the person who got me the gift feel good because this is a really hard time of the year for him and he is very depressed. i wanted to see him see me enjoying the item. then i dropped them in the sink i felt awful. the person who bought it for me is on ssi and does not have a lot of money. so i was going to buy the new one myself, and was hoping i could get the other ones working. but then i noticed when i was looking up to PURCHASE said headphones that the picture was not mataching up and that i got the wrong ones in the first place.

somebody scammed them and stole the property of best buy. then best buy did not do their due diligence and sold my friend a bogus item.  I DID DESTROY THE BOGUS ITEM WHICH WAS SCAMMERS PROPERTIE NOT BEST BUYS. I stole nothing and for you to question my character is repulsive. I have no idea how you became a moderator.

I think its time you take a look at yourself in the mirror.

 

p.s. To be truthful the nari sounded better.

[LogicalDrm]

16 hours ago, egriff79 said:

please show me the quate where i said i stole their item pal? and i was not looking at the pictures it was a gift and i wanted to make the person who got me the gift feel good because this is a really hard time of the year for him and he is very depressed. i wanted to see him see me enjoying the item. then i dropped them in the sink i felt awful. the person who bought it for me is on ssi and does not have a lot of money. so i was going to buy the new one myself, and was hoping i could get the other ones working. but then i noticed when i was looking up to PURCHASE said headphones that the picture was not mataching up and that i got the wrong ones in the first place.

somebody scammed them and stole the property of best buy. then best buy did not do their due diligence and sold my friend a bogus item.  I DID DESTROY THE BOGUS ITEM WHICH WAS SCAMMERS PROPERTIE NOT BEST BUYS. I stole nothing and for you to question my character is repulsive. I have no idea how you became a moderator.

I think its time you take a look at yourself in the mirror.

 

p.s. To be truthful the nari sounded better.

So couple of things. First, this is first time you mention it being a gift. It does change things a bit. But not the end result. You did still cause physical damage and didn't truthfully declare it.

 

I did not say you stole anything. I said that your excuse is "I wasn't the first person to steal". You are just scamming Best Buy. Not that it's that different in the end.

 

Last point is that you say there "I destroyed bogus item". That's bs. You destroyed working product and returned it as working. Regardless of it being what it was supposed to be or something else, it was working when you started to use it. It was different from bought, so original buyer didn't even scam you, but Best Buy and your friend. To you, it didn't matter. Until you caused physical damage to it. But once you return item you broke without declaring damage, you are in the same category as the person who did the switch.

 

Blaming the first scammer for their actions is fine. Even blaming Best Buy for not checking things through in first place is fine. Blaming anyone else is not.

 

Ps. If you don't like push-back or criticism, don't post to public forums.

Edited December 28, 2023 by LogicalDrm
typo

[SansVarnic]

@egriff79 As a warranty expert I can tell you that you are sol. The moment you decided to use the item knowing it was incorrect you accepted it as is. That's a fine line but you then publicly admitted it and then went on to damage the item (regardless of the how). Best buy won't cover this for you. This based on your original post... the rest well, you kinda hurt your reputation some. Truth up front is always the best.

 

You're stuck buying a new one. Sorry but such is life.  

[nether1234]

10 hours ago, LogicalDrm said:

So couple of things. First, this is first time you mention it being a gift. It does change things a bit. But not the end result. You did still cause physical damage and didn't truthfully declare it.

 

I did not say you stole anything. I said that your excuse is "I wasn't the first person to steal". You are just scamming Best Buy. Not that it's that different in the end.

 

Last point is that you say there "I destroyed bogus item". That's bs. You destroyed working product and returned it as working. Regardless of it being what it was supposed to be or something else, it was working when you started to use it. It was different from bought, so original buyer didn't even scam you, but Best Buy and your friend. To you, it didn't matter. Until you caused physical damage to it. But once you return item you broke without declaring damage, you are in the same category as the person who did the switch.

 

Blaming the first scammer for their actions is fine. Even blaming Best Buy for not checking things through in first place is fine. Blaming anyone else is not.

 

Ps. If you don't like push-back or criticism, don't post to public forums.

To be fair, I feel like they wouldn't have been able to re-sell the returned product whether he broke it or not and only would have thrown it away. It was not the correct item to begin with. I could be wrong, as I have never worked in a tech store, but I feel like it would be kinda a gray area if they were to sell it.

[whispous]

17 hours ago, egriff79 said:

please show me the quate where i said i stole their item pal? and i was not looking at the pictures it was a gift and i wanted to make the person who got me the gift feel good because this is a really hard time of the year for him and he is very depressed. i wanted to see him see me enjoying the item. then i dropped them in the sink i felt awful. the person who bought it for me is on ssi and does not have a lot of money. so i was going to buy the new one myself, and was hoping i could get the other ones working. but then i noticed when i was looking up to PURCHASE said headphones that the picture was not mataching up and that i got the wrong ones in the first place.

somebody scammed them and stole the property of best buy. then best buy did not do their due diligence and sold my friend a bogus item.  I DID DESTROY THE BOGUS ITEM WHICH WAS SCAMMERS PROPERTIE NOT BEST BUYS. I stole nothing and for you to question my character is repulsive. I have no idea how you became a moderator.

I think its time you take a look at yourself in the mirror.

 

p.s. To be truthful the nari sounded better.

[LogicalDrm]

19 minutes ago, nether1234 said:

To be fair, I feel like they wouldn't have been able to re-sell the returned product whether he broke it or not and only would have thrown it away. It was not the correct item to begin with. I could be wrong, as I have never worked in a tech store, but I feel like it would be kinda a gray area if they were to sell it.

There's no "to be fair" here. OP admitted that they successfully scammed BestBuy. Either by getting moneyback for broken item or getting new product. There no "to be fair, since it was working item but wrong product for the return, it would have been thrown to trash". Now, in worst case since Best Buy has shown not to have proper vetting for returns, someone else will be getting broken Nari in Kraken V3 Pro box and paid $200 for it. To be fair my a**.

[nether1234]

19 minutes ago, LogicalDrm said:

There's no "to be fair" here. OP admitted that they successfully scammed BestBuy. Either by getting moneyback for broken item or getting new product. There no "to be fair, since it was working item but wrong product for the return, it would have been thrown to trash". Now, in worst case since Best Buy has shown not to have proper vetting for returns, someone else will be getting broken Nari in Kraken V3 Pro box and paid $200 for it. To be fair my a**.

Would they have been able to re-sell it even if OP didn't break it? That's what I don't know. I feel like it would be hard to re-sell something that doesn't have a correct box and accessories? I could be wrong, I don't know how many and what things Best Buy is able to  resell from their returns. 

[LogicalDrm]

1 hour ago, nether1234 said:

Would they have been able to re-sell it even if OP didn't break it? That's what I don't know. I feel like it would be hard to re-sell something that doesn't have a correct box and accessories? I could be wrong, I don't know how many and what things Best Buy is able to  resell from their returns. 

Maybe, maybe not. They could send it back to Razer for spares. But all that is better than scamming Best Buy and possibly someone else in the process.

[MadAnt250]

In the future, people will try to return a hotdog that they already ate completely for a refund or trade, because this is where society is going.

 

@egriff79 I don't know how you did not notice that the headset was different WHEN PICTURE IS ON THE BOX, but just be realistic now and listen to others that work in this sort of stuff.

[Lurking]

On 12/28/2023 at 11:06 AM, nether1234 said:

Would they have been able to re-sell it even if OP didn't break it? That's what I don't know. I feel like it would be hard to re-sell something that doesn't have a correct box and accessories? I could be wrong, I don't know how many and what things Best Buy is able to  resell from their returns. 

They shouldn't sell it as "new". But that is what the "reconditioned", "open box" and other sales are for. Basically items that were returned (for whatever reason), then hopefully checked up, repaired, and then sold. Most the time with warranty and some % discount. Alternatively the manufacturer may have a program to refurbish them or reuse good parts.

 

So yes, those would have had some value to best buy or manufacturer if they were functional.

 

OP: since you broke them, it doesn't matter anymore those were the wrong ones to begin with (unless the difference between labelled and actual model was an IP rating that would have prevented breaking when drowning). Own up to it and eat the loss. 

 

If you wouldn't have broken them, using them till the store opens to swap them out, probably would have been fine ethically IMHO. Since it was best buy's fault you didn't have the correct headset. But by using you took the risk of damage. 

[Erioch]

I don't believe a word of this story.

[Rocketdog2112]

Typical "Not my fault" lack of any responsibility mentality of today's generation.